1. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-1 Chapter 13 Professional Responsibility

2. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-2 Professional Responsibility Areas covered – Ensures integrity and professionalism – Contributing to Project Manager knowledge base – Enhancing individual competence – Interacting with team and stakeholders in a professional and co- operative manner Could be approx 30 questions in this area Need to understand Project Management Professional Code of Conduct in below areas –Ethics –Legal Issues –Cultural Sensitivity –Managing Conflicts of Interest

3. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-3 Professional Responsibility All certified project managers are responsible to uphold, support the integrity and ethics of the profession All actions should be in line with legal requirements and ethical standards Needs of the stakeholders and the society are to be considered Professional Responsibility means: –Do the right thing –Follow the right process –Act ethically, fairly and professionally –Report Violations –Watch for conflicts of interest or appearance of conflicts of interest –Increase knowledge and practice –Deal with problems

4. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-4 Individual Integrity And Professionalism Understand legal requirements surrounding practice of projects Know ethical standards that should govern the behavior of project managers Comprehend the values of community and various stakeholders Practice proper judgment in pursuit of successful project work Compliance with all organizational rules and policies –Upon a reasonable and clear factual basis report violations –Responsibility to disclose circumstances that could be construed as a conflict of interest or appearance of impropriety Provide accurate and truthful representation to the public Maintain and satisfy scope and objectives of professional services Maintain confidentiality of sensitive information Ensure a conflict of interest does not compromise legitimate interests of client/customer or interfere with professional judgment

5. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-5 Individual Integrity And Professionalism Be truthful in all reports, conversations and other communications Copyright and other laws to be followed diligently Company data is not be shared with unauthorized parties Intellectual property to be valued and protected Personal gain not to be put over the needs of the project Conflicts of interest or appearance of Conflicts of interests is prevented To ensure bribes are not given or accepted – Refrain from accepting bribes, inappropriate payments, compensation for personal gain unless in conformity with applicable laws or customs To treat everyone with respect To do the right thing To follow the right process To report violations of laws, business policies, ethics and other rules

6. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-6 Contribution to Project Management Knowledge Base Project Manager should contribute to Project Management Knowledge base by sharing lessons learned, best practices to appropriate communities To share lessons learned with other Project Managers To write articles about Project Management Should coach or mentor other Project Managers To perform research and discover best practices for the use of Project Management and share results Overall understanding of project management principles Understand community & media surrounding projects Knowledge of research strategies available and proper communication techniques Respect and recognize intellectual property

7. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-7 Enhance Individual Competence Understand project manager’s strengths, weaknesses and learning style-become aware of instructional processes and tools Know the useful competencies for project managers and possible training Be able to perform self-assessment and competencies development plan Ability to apply lessons learned

8. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-8 Balance Stakeholders Interest Understand various competing stakeholders interests and needs Balance stakeholders interest by recommending approaches that strive for fair resolution to satisfy competing needs and objectives Work to get as clear and complete requirements as possible before starting project Comprehend the conflict resolution techniques useful in handling differing objectives Be able to resolve conflicts in a fair manner Interact with team and stakeholders in a professional and co- operative manner Exercise negotiation skills based on proper information Uncover communication preference when identifying stakeholders Uncovers and respect different work ethics and practices of team members Provides training Follows the practices in other countries as long as they do not violate the law

9. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-9 Cultural Differences Cultural differences can mean: –Difference in language, cultural values, non-verbal actions and cultural practices –Do not occur between people from different countries, but may also occur between people from the same country Project Manager should: –Embrace diversity –Prevent cultural shock –Export cultural differences to surface on the project –Uses clear communications to the right people and in the right form –Uncovers cultural differences when identifying stakeholders –Asks for clarification whenever a cultural difference arises –Has the topic of cultural differences discussed at most team meetings

10. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-10 Virtual Teams English: Hello Japanese: Ohayou; konnichi wa German: Hallo(informal), Guten Tag French: Salut, Bonjour Spanish: Hola Brazilian Portugese: Oi Chinese Mandarin: Ni hao Chinese Cantonese: Nei Ho Texan: Howdy Alabama: Howdy New York City: How ya doin? English may be considered the international business language Common mistake is to assume that a non-native speaking English speaker understands: Idioms, Slang, humor…. Hand gestures, body language may have an impact Time zones – meeting schedules Cultural norms, preferences Procurement process – negotiation techniques Government controls, protocols International business practices, political issues, social practices

11. Challenges of working in a Global Environment Centrifuge forces of Virtual Team Cross cultural leadership intelligence dimensions

12. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-12 Language IDIOMS A little bird told me Face the music Bad hair day Penny for your thoughts Brownie points Curiosity killed the cat Hit the nail on the head Have an axe to grind Be all ears Barking up the wrong tree ACRONYMS CC can mean carbon copy, cruise control, cost center BU can mean Business unit, Bargaining unit LOL – laugh out loud Jeet yet? ( New Jersey “Did you eat yet”) Fuhgeddaboudit –Brooklyn, NY (forget about it!) –Wide variety of implied meanings

13. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-13 Cross Culture PUBLIC BEHAVIOR Early socialization, family structure Leisure pursuits and interests Total lifestyle Aural space Roles and status Holidays and ceremonies Small group behavior OTHER BEHVIOR Humor Non-oral body language Sports Political structure of the society Educational system Traditions Food and eating Social class structure Technological/cultural changes Organization and work ethic COUNTRY AND CULTURE Cognitive styles Negotiation styles Value Geography History Type of Government Language Religion Demographics Time zones BUSINESS PRACTICES Appointments Business Entertaining Laws PROTOCOL Greetings Titles Gestures Dress Gifts

14. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-14 Summary Do the right thing Follow the right process Act Ethically, Fairly and professionally

15. Questions