1. AQTF 2007: Continuous improvement and compliance Chloe Dyson: CDA Consulting

2. CDA Consulting AQTF 2007: key messages  Engagement with industry  Emphasis is on RTOs working systematically to produce quality outcomes  Continuous improvement must be planned and implemented  Vital to identify and collect and analyse data from stakeholders  The AQTF should be tool, not a burden

3. CDA Consulting Audit process:outcomes- focussed  Auditors will: Concentrate on the outcomes or results of continuous improvement activity Then drill down to process where outcomes are not demonstrated or where more information is needed Not ‘require’ specific procedures  Consider: How do you know that your training and assessment, client services and business operations are of a good quality? What client services do you offer? How do you know if they are effective?

4. CDA Consulting Standard 1-what auditors look for…  Evidence that improvements have been made: Stakeholders are identified Data about quality is collected from them- systematically Data is analysed and used to improve quality Improvements are reviewed  Needs to be strategic: what are the most critical aspects of training delivery?

5. CDA Consulting Standard 1  Resources in place: trainers, facilities and equipment, strategies, training and assessment materials

6. CDA Consulting Standard 1-collection, analysis of data  surveys, focus groups, assessment validation, staff planning meetings, internal audit, meetings with students and employers/enterprise staff  Identify themes, plan and take action  Systematic-eg review data collected over 6 month period  Could record this through minutes, diary, continuous improvement forms-what suits you?

7. CDA Consulting Standard 2: Quality client/student services  Collect data and improve  Identify learners’ needs  Provide services to meet these needs  Complaints and appeals: academic and other

8. CDA Consulting Standard 3: Quality operations  Processes in place to meet the requirements of the AQTF  Continuous improvement  Partnerships  Record keeping

9. CDA Consulting Audit-common gaps  Generic strategies for training and assessment  Lack of industry consultation to inform strategies  Poor assessment tools and processes- particularly unpacking units of competency  Lack of effective validation of assessment  Currency of staff competencies

10. CDA Consulting Audit-common gaps  Lack of systematic processes, esp. data collection and analysis  Data on client services  Evidence of meaningful improvements  Partnership agreements: responsibilities, monitoring and review  ‘torpid’ policies and procedures