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Information Technology for the “Hospitality” People Ryan Butler Katie Sleeman Darci Sutton Robyn Kriek Kelli Crubaugh.

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Presentation on theme: "Information Technology for the “Hospitality” People Ryan Butler Katie Sleeman Darci Sutton Robyn Kriek Kelli Crubaugh."— Presentation transcript:

1 Information Technology for the “Hospitality” People Ryan Butler Katie Sleeman Darci Sutton Robyn Kriek Kelli Crubaugh

2 What is Information Technology (I/T)? (HW)- Hardware (SW)- Software (TC)- Telecommunications (NW)- Network (DB)- Database E-Commerce

3 Why I/T in Hospitality? Hospitality and tourism is one of the largest and fastest growing industries. Greater efficiency Employee productivity Service quality Profitability

4 I/T Impact on Hotels Impact on in-room technology and guest comforts Increasing efficiencies and lowering costs in internal operations Tool for marketing and distribution

5 What Managers Need To Know Hospitality Managers must understand both the hospitality business and information technology Managers play a large role in the purchasing of Information Systems

6 Understanding I/T and E-Commerce I/T is no longer just one department Everyone in the organization is responsible for I/T I/T is growing quickly, it is the future of the Hospitality Industry The Future is Now!

7 Consumer Benefits Lower Prices Higher Availability Worldwide Market Efficiency Security

8 Relationship between Hospitality and New Technologies Biometric Technology -Increases Security -Guest Convenience -Reduced Theft and Liability -Increased Revenue Intelligent Machines Automatic Property Maintenance

9 Biometric Technology The use of physical or behavioral characteristics in order to verify and/or identify an individual. Fingerprint Eyes Voice Face Body Odor

10 References Bear Stearns & Co. New York. WEB STORM RISING - WHAT THE FUTURE HOLDS FOR HOTEL RATES. http://www.fhrai.com/Mag-News/magIT.asp#webhttp://www.fhrai.com/Mag-News/magIT.asp#web Hotels. (February 2001). Hotels 2000 Worldwide Technology Survey. http://www.fhrai.com/Mag- News/magIT.asp#Surveyhttp://www.fhrai.com/Mag- News/magIT.asp#Survey Hotels Magazine. Guest Preferences for Technology Amenities. http://www.fhrai.com/Mag- News/magIT.asp#guesthttp://www.fhrai.com/Mag- News/magIT.asp#guest Information Technology in the Hotel Industry. http://www.fhrai.com/pdp/pdp_it2003.htmhttp://www.fhrai.com/pdp/pdp_it2003.htm Lodging Magazine. (March - April 2005). Major trends in Electronic Distribution Systems. http://www.fhrai.com/Mag-News/magIT.asp. http://www.fhrai.com/Mag-News/magIT.asp Murphy, Jamie. SWISS HOTELS E-MAIL MANAGEMENT. http://www.fhrai.com/Mag- News/magIT.asp#swisshttp://www.fhrai.com/Mag- News/magIT.asp#swiss Smarter Hospitality Partners. (July 19, 2006), http://www.microsoft.com/industry/hospitality/partners/hosppartners.mspx http://www.microsoft.com/industry/hospitality/partners/hosppartners.mspx

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