1. Rethinking how we work together @ DG CONNECT
Prabhat Agarwal European Commission Making eGovernment work: Improving Organizational Processes Brussels, 1 October 2013

2. DG CONNECT We reorganized in 2012 to
to facilitate knowledge creation and exchange
to unleash the creative talents of staff
to ensure a better integration of R&D, innovation, policy, and regulation
We needed a new tool, new processes and new skills to work in this new way.

4. 84% of interviewed staff say they are more aware of what's going on
Knowing what's going on
Before
Now
Senior Management Meetings closed
Formal records only in ARES
Difficult to 'see how it all fits together'
Connections between meetings are mainly ad-hoc
Same day open recording of all senior meetings and many operational meetings
Commenting, linking and searching to make linkeages
Active senior management and many operational blogs on visions
84% of interviewed staff say they are more aware of what's going on

5. Gathering inputs broadly & quickly
Before
Now
Idea gathering mainly in small, local teams
Physical meetings necessary
Staff find it difficult to make time to contribute everywhere
Open discussion enables broad collection of input
On-line ideation allows to sample cross-DG views
Voting gives ideas of collective priorities
Time requirements on staff are considerably reduced
Needs definition for a horizontal project in 3 weeks with 25% of staff involved

6. Easier spontaneous collaboration
Before
Now
Collaboration based essentially around document repository
Discussions limited to
Limited discoverability of on-going project
Collaboration transparent and discoverable
Documents & discussions in one place
Participants join depending on their interest and expertise
72% of interviewed staff say it's easier to collaborate beyond their unit

7. User Adoption Active: at least viewing content Engaged:
commenting, linking, editing
User Adoption
Creating content
Distinct users over 30 days

8. Challenges
It takes time and effort to build a new working culture, but our usage statistics are well above accepted industry norms.
New collaborative tool requires new skills, so we are working with DG HR to address this.
Providing mobile access to the platform has been difficult to implement; we are working with DIGIT to explore solutions.

9. Thank you