Presentation on theme: "Rethinking how we work DG CONNECT"— Presentation transcript:
1 Rethinking how we work together @ DG CONNECT Prabhat Agarwal European Commission Making eGovernment work: Improving Organizational Processes Brussels, 1 October 2013
2 DG CONNECT We reorganized in 2012 to to facilitate knowledge creation and exchangeto unleash the creative talents of staffto ensure a better integration of R&D, innovation, policy, and regulationWe needed a new tool, new processes and new skills to work in this new way.
4 84% of interviewed staff say they are more aware of what's going on Knowing what's going onBeforeNowSenior Management Meetings closedFormal records only in ARESDifficult to 'see how it all fits together'Connections between meetings are mainly ad-hocSame day open recording of all senior meetings and many operational meetingsCommenting, linking and searching to make linkeagesActive senior management and many operational blogs on visions84% of interviewed staff say they are more aware of what's going on
5 Gathering inputs broadly & quickly BeforeNowIdea gathering mainly in small, local teamsPhysical meetings necessaryStaff find it difficult to make time to contribute everywhereOpen discussion enables broad collection of inputOn-line ideation allows to sample cross-DG viewsVoting gives ideas of collective prioritiesTime requirements on staff are considerably reducedNeeds definition for a horizontal project in 3 weeks with 25% of staff involved
6 Easier spontaneous collaboration BeforeNowCollaboration based essentially around document repositoryDiscussions limited toLimited discoverability of on-going projectCollaboration transparent and discoverableDocuments & discussions in one placeParticipants join depending on their interest and expertise72% of interviewed staff say it's easier to collaborate beyond their unit
7 User Adoption Active: at least viewing content Engaged: commenting, linking, editingUser AdoptionCreating contentDistinct users over 30 days
8 ChallengesIt takes time and effort to build a new working culture, but our usage statistics are well above accepted industry norms.New collaborative tool requires new skills, so we are working with DG HR to address this.Providing mobile access to the platform has been difficult to implement; we are working with DIGIT to explore solutions.