Presentation on theme: "Unified Communications LITN Spring 2010. A set of products that provides a consistent, unified user interface and user experience across multiple devices."— Presentation transcript:
A set of products that provides a consistent, unified user interface and user experience across multiple devices and media types. Communications integrated to optimize business processes. From UCStrategies.com What is UC?
Affects the Business Process Human Latency Availability and Accessibility Who and Where to Call Inefficient messaging Isolated Communication Tools Phone Email IM Cell Phone Documents Why do we care?
Real Time Telephony in the Business Process Contextual communication Most effective form of contact can be dynamically carried out with minimal knowledge and effort by BOTH parties. One common interface Communication enabled Apps More than just a phone system! UC to the Rescue
Justification for collaboration technologies comes down to “soft” dollars Productivity Better Teamwork Better Customer Service UC to the Rescue
IM / Chat Presence Voice and Voice Conferencing Video and Video Conferencing Web and Data Conferencing Unified Messaging Mobility Existing PBX Functions Social Networks UC Functions
Microsoft Office Communications Server 2007 R2 Text, Voice, Video, Meetings Integration into Office Software Utilizes existing AD infrastructure Added Conferencing Our Solution
OCS 2007 R2 Good One recognizable interface for IM, Voice, Video, Meetings. AD Integration Exchange integration Software based Bad No stand alone phone options…yet. No Branch Survivability…yet. No E911 support…yet. Must use computer as the phone.
More Connected Remote sites can be linked. Works over internet, no need for LSSM network access. Smarter Communication Presence – Call when person is available, wherever they are. Choose appropriate type of communication – email, IM, voice, video, conf. Call one number – system takes care of the rest. Reduced Costs Calls run over LSSM network or Internet. Replace traditional phones. Less hardware, mostly software. Easy web meetings (hosted internally). More productive workers. Consolidation of services (their location does not matter). A Better LSSM!