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Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service.

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Presentation on theme: "Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service."— Presentation transcript:

1 Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service delivery efficiency

2 About ECDL Foundation 148 Countries 41 Languages Nearly 13 Million Candidates 24,000 Test Centres 47 Million Tests

3 Empowering civil servants in Romania for increased productivity and service delivery efficiency ECDL e-skills development programmes for public servants were: –selected as part of Romanian Government public administration reform strategy ; –delivered at a large scale; –successfully contributing to the objectives of the public administration reform in Romania. Case can be easily adapted and used elsewhere.

4 ICT skills development project by the National Association of Civil Servants in Romania using the ECDL certification programme. ECDL certification was formally adopted as a key performance indicator in the public administration reform strategy in Romania. Analysis of civil servant ICT skills discovered significant deficiencies. Contributing to Public Administration Reform in Romania

5 Inefficient use of computers and IT software applications Low levels of administrative efficiency and productivity High costs associated with overuse of telephone services Low quality and slow provision of services to citizens Low degree of motivation due to poor ICT skills levels Deficiencies

6 Successful Implementation civil servants enrolled in the programme with a completion rate of 98%. Proven adequacy of the delivered e-skills development programme and the effectiveness of the implementation methods. Evaluation with over 400 participants with very positive results.

7 High level of user satisfaction with the project Participants spent less time in creating and managing documents & databases Increased motivation and self-confidence of civil servants Enhanced communication between public administration and citizens Greater efficiency in task management Overall improvement of civil servants quality of work Proven Results

8 Conclusions Pre-requisite for a successful roll-out of the administrative reform in Romania. A first but essential step in continuing the implementation of the administrative reform in Romania. ECDL certification provided a clear measure for return on investment in the training. ECDL certification served as an indicator of training quality as well as provided motivation for the employees to complete the training.


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