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Directorate of Taxes An Innovative Tax Return System for everyone The Gothenburg Ministerial Conference Towards a Knowledge Society - The Nordic Experience.

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Presentation on theme: "Directorate of Taxes An Innovative Tax Return System for everyone The Gothenburg Ministerial Conference Towards a Knowledge Society - The Nordic Experience."— Presentation transcript:

1 Directorate of Taxes An Innovative Tax Return System for everyone The Gothenburg Ministerial Conference Towards a Knowledge Society - The Nordic Experience 14.11.2005 Bjarne Hope Director General of the Norwegian Tax Administration

2 Directorate of Taxes Personal Tax Return Filing A traditional obligation Each person filing own tax information every year For most people a negative experience - a strain Our Challenge Is it possible to make Tax Return Filing a more positive experience? Can it be made much simpler than before? Can it be turned into an interesting and attractive task? What have we done that is Innovative? Changing the flow of information Using information technology to simplify

3 Directorate of Taxes An impossible mission? How to make pigs fly…..

4 Directorate of Taxes Impossible? Just extremely challenging? The Tax System Rules and Regulations - comprehensive and complex Difficult to understand for many taxpayers Everyone 3,2 mill personal taxpayers - an extremely heterogenous target group Different tax conditions Different competence Different technical conditions High Performance Large number of users filing the last day(s) before filing term Large volumes

5 Directorate of Taxes Developing the Prefilled Tax Return The Old Paper Tax Return A four-page form (+ appendix) Taxpayer had to fill in all relevant information The Prefilled Tax Return (PTR) An individual printed form - tailormade for each taxpayer Only items of information relevant for each taxpayer are presented Based on 3. Party information or Register information Includes a tax calculation and shows tax refunds/payments In production from 1999

6 Directorate of Taxes eFiling of the Prefilled Tax Return Internet and telephone filing from 1999 Limited changes and additions Popular eServices - increasing every year SMS filing from 2003 Filing when no changes Complete Tax Return Net Filing System in 2005 High demands for simplicity and user friendliness Goal: Highest possible rate of eFiling!

7 Directorate of Taxes New Tax Return eService- Requirements The eService to be used by ALL taxpayers Every item should be possible to change All necessary appendices (extra forms) should be integrated in the solution The Tax Return Guide should be integrated in the solution, giving explanation/support to each item Designed for 3,2 mill users: expected 1 mill (peak 50.000/hr) Based on the common eFiling System Altinn A common generic System for eFiling of public forms Developed by the Norwegian Tax Administration, Statistics Norway and Brønnøysund Register Center

8 Directorate of Taxes Design and test for user friendliness! We let real users do the testing and verification! In all stages Using their feedback to enhance the solution! Designing for user friendliness In the requirement phase - based on prototype In the design phase - Proof of Concept After detailed design - testing on a prototype Testing the developed system - full test Testing a pilot in the production environment

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10 Directorate of Taxes eFiling of Tax Return 1999 - 2005 2005

11 Directorate of Taxes User Survey: Tax Return eService Using the Tax Return Internet eService is a simplification for me Base: 1159 Agree fully Agree partly Neither/nor Disagree partly Disagree fully

12 Directorate of Taxes User Survey: Tax Return eService I will recommend to other people to use the Tax Return Internet eService Base: 1184 Agree fully Agree partly Neither/nor Disagree partly Disagree fully

13 Directorate of Taxes Main Achievements - Taxpayers The Prefilled Tax Return gives a good and correct overview Self Service advantages: Choosing when (24/7) and where Simple, fast and correct Safe and secure Getting a Filing Receipt + accessible in Archive Short time to result Tax Settlement and refund in 2 months (for most people) Motivating - and a good picture of own economy

14 Directorate of Taxes Main Achievements - Tax Administration Increased Compliance and Productivity Better quality of information Increased productivity - automation and much better work flow Better compliance - using more resources for enforcement! The Prefilled Tax Return has been awarded Prices Productivity Price 1999 - WCPS Norway Best Public eService Price 2005 - eNorway Important Synergies: Changes in Taxpayers attitude towards the Tax Administration User Survey marks increased from 49% to 68% from 1999 to 2004) towards paying taxes

15 Directorate of Taxes What can other nations do? Prepare for prefilling of Tax Information Legal right to get the necessary information from 3. Parties (3P) Practical filing and QA routines for 3P information Develop Prefilled Tax Return Production System Develop a user friendly Tax Return Filing System Requirements: The legal part is the most difficult one, depending on the political will. Could take 3 - 10 years Development of necessary IT-systems and routines: 2 - 5 years Recommendation Small scale start - simple prefilling and filing - to show the benefits!

16 Directorate of Taxes The Electronic Tax Chain Collecting Taxpayer information from 3. Parties (Jan) Produce and distribute Prefilled Tax Returns (March - April) Taxpayer filing own Tax Return (April) Present Tax Settlement Notice (June or Oct) Tax Refund to Taxpayers account (June or Oct)

17 Directorate of Taxes A successful service! The Tax Return eFiling Service is easy to understand and use, and it is very simple to change and add all types of tax information.

18 Directorate of Taxes Thank you!


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