1. European Commission - Internal Market DGSlide - 1

2. European Commission - Internal Market DGSlide - 2 SOLVIT BELGIUM Phone : + 32 2 501 84 42 Fax : + 32 2 501 83 54 E-mail : helene.nysen@diplobel.fed.be Solvit@diplobel.fed.be Web : www.europa.eu.int/solvit

3. European Commission - Internal Market DGSlide - 3 S O L V I T BELGIUM Ministry of Foreign Affairs Case load and resolution rates

4. European Commission - Internal Market DGSlide - 4 WORK ENVIRONMENT Developing relations within the Administration Eurocoordinators

5. European Commission - Internal Market DGSlide - 5 PROBLEM AREAS Citizen : Mutual Recognition of Professional Qualifications Business : Free Mouvement of Goods

6. European Commission - Internal Market DGSlide - 6 SOLVIT Success Stories SOLVIT Belgium obtains that the competent authority will accept a « substitute declaration » from schools and other institutions as far as such declaration contains the required information

7. European Commission - Internal Market DGSlide - 7 SOLVIT Success Stories SOLVIT Success Stories SOLVIT Belgium obtains recognition of professional qualifications of Polish citizen

8. European Commission - Internal Market DGSlide - 8 SOLVIT Success Stories Belgian authorities agreed to send a duplicate of missing registration certificate to Polish authorities

9. European Commission - Internal Market DGSlide - 9 SOLVIT PREVENTIVE ACTIONS

10. European Commission - Internal Market DGSlide - 10 SOLVIT ENLARGEMENT

11. European Commission - Internal Market DGSlide - 11 What people say about SOLVIT What people say about SOLVIT I think that organisations like SOLVIT are an example of the true European spirit which we as citizens all need to promote: for its efficiency, its pragmatism and for bringing European law and rights closer to the European citizen