1. Investment Facilitation The 4 th Standard in AICPR

2. Investment Facilitation activities Investment Facilitation One-Stop Service Centre Site visits Project establishment Aftercare Policy Advocacy.

3. Three Components of 4 th Standard One-Stop Service Centre with a customer oriented approach Aftercare Programme with objective of winning more investment from clients Policy Advocacy and Product Development Programme to improve the investment climate in the county and nationally

4. Handbook will describe for each Component What it is about Why it is important The objectives How it works Key Performance Indicators

5. The “Promoting Team” MELE management and staff Regional Development Agencies Local Development Agencies Organisations responsible for approvals and permits Providers of sites and buildings Other service providers (broadband, electricity, etc) Executives of existing companies,both foreign and local Educational institutions and research institutes Chambers of Commerce and industry associations.

6. One-Stop Service Centre

7. Objectives of One-Stop Service Centre Better coordination of FDI process to facilitate the investor Effective cooperation between members of the “Promoting Team” Elimination of unnecessary processes to save time in issuing licences and permits Handhold the investor to streamline the process Enable investment decisions happen faster than competitor locations Win more investment projects

8. How a One- Stop Service Centre works Proactive service to support potential investors and based in RDA offices RDA is lead agency and MELE will direct investors to One- Stop Service Centre Account executive from RDA will be main point of contact for each investor Account executive will  Set up and attend meetings with investor  Help in explaining and filling forms  Guide the investor through the local “bureaucracy” Other organisations which issue permits and licences appoint an FDI “specialist” to help prospective investors Map out permits and approvals needed for investment and eliminate unnecessary processes

9. Performance Indicators Identification of the key organisations in the county which should be involved Commitment by way of Operational Agreement signed by these organisations. Nominated person (and alternate) from each organisation Map of the procedures for business registration, licensing, construction and other permissions,the organisations which will issue these, and the times required for approval Unnecessary processes eliminated Client Charter produced, posted on the RDA website and displayed in the reception area of its offices

10. Aftercare Programme Seminar "Imovinski standard", 29. i 30. lipnja 2010.

11. What is Aftercare Follows the investment decision Develop long term relationships with existing clients Listen to clients and help solve problems Do not promise more than you can deliver Seminar "Imovinski standard", 29. i 30. lipnja 2010.

12. Objectives of Aftercare Add value to clients by helping to solve their problems Reduce the possibility of “nasty surprises” Develop long term relationships and understanding of the company strategy Influence strategic thinking of investors and encourage expansions and other value chain projects Increase the value to Croatia through “supplier development” Build the brand image of Croatia to help attract other foreign companies Better understand barriers to investment Make suggestions for business climate improvement to a Policy Advocacy Group Seminar "Imovinski standard", 29. i 30. lipnja 2010.

13. How Aftercare works RDA act as lead coordinator at county level MELE and RDA agree objectives of programme and how national level issues will be handled Database of existing investors prepared by RDA Meetings with all investors in county to understand issues- not just problems but also development potential Prioritise clients on basis of development potential and other importance RDA account manager meet key clients every 6 months Modest budget needed for travel and hospitality Investor views fed to Policy Advisory Forum Seminar "Imovinski standard", 29. i 30. lipnja 2010.

14. Benefits of Aftercare Embed existing investment and reduce possibility of closure Better understand clients business and industry sector Stimulate additional investment from the company Encourage upstream and downstream investments Help attract "new name" companies Identify business climate improvements Supplier "linkage" Programme

15. Performance Indicators for Aftercare Objectives of Programme agreed with MELE Priority companies and reasons for selection, account manager for each company Reports of 6 monthly meeting with priority companies Identification of linkages opportunities with local or foreign companies Investor problems satisfactorily resolved Barriers to investment and proposed improvements to business climate referred to Policy Advocacy Group Seminar "Imovinski standard", 29. i 30. lipnja 2010.

16. Policy Advocacy Seminar "Imovinski standard", 29. i 30. lipnja 2010.

17. What is Policy Advocacy Policy Advocacy and Aftercare are separate but related programmes Policy Advocacy uses information gained in aftercare to decide on which “barriers” and which “product development” initiatives should be pursued Includes both local level issues and issues which can only be resolved at national level Industry sectors identified as targets by the county will have key influence on Advocacy agenda Critical to have institutional framework in place. Seminar "Imovinski standard", 29. i 30. lipnja 2010.

18. Objectives of Policy Advocacy Improve the business and investment climate of counties for both domestic and foreign owned companies Involve stakeholders in “product development” to build regional sectoral competitive advantage Build the infrastructure, technological capability and skills necessary to attract higher-value investments Develop “brand Croatia” by removing barriers to investment Get a better and fairer balance of FDI throughout the counties of Croatia Seminar "Imovinski standard", 29. i 30. lipnja 2010.

19. Policy Advocacy Agenda- examples Education, skills and training Research & Development, technology and innovation Infrastructure- telecommunications/broadband, ports/airports, industrial zones, support services Business climate- legislation and implementation, flexibility, welcoming attitude Political, media and public awareness Seminar "Imovinski standard", 29. i 30. lipnja 2010.

20. Key Performance Indicators County Policy Advocacy Group established and objectives agreed. Identification of local barriers to investment in target sectors and solutions proposed/implemented National issues related to target sectors communicated to MELE with recommendations Initiatives proposed or taken for improving investment climate of the county Seminar "Imovinski standard", 29. i 30. lipnja 2010.

21. Key Performance Indicators continued Design of campaign to build FDI awareness in the county Implementation of awareness campaign, including half day seminar Report on corporate and academic R&D in the county Provision of a quarterly report to MELE on meetings of the Policy Advocacy Group Seminar "Imovinski standard", 29. i 30. lipnja 2010.