1. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Unified communications: Lync becomes your desk phone Rodrigo Sierra – IT/CS Pawel Grzywaczewski – IT/OIS

2. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Agenda VoIP strategy Softphone benefits Why Lync? Lync features and demo Unified messaging IT Pilot 2

3. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t VoIP strategy 3 2003-2004 INTIPs 2005 Redundancy 2006 Appliance servers 2007 Audio- conference 2009- IP Phones 2011- Lync Long-term strategy: Offer advanced communication services from different domains Propose a unique number used from a computer or/and GSM Communication anywhere and anytime PBX evolution towards IP: Started back in 2003… Integration and standardization Maturity and stability of technologies and companies Continuity: no service disruption Alcatel-Lucent campus license: Financial opportunity to develop IP telephony within the PBX

4. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t VoIP strategy 4 Unique number Collaboration tools OIS services PABX services Mobility CERN USER Interactions GSM services

5. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits Important in communication: –Contact with another person Mail Phone 5

6. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits Important in communication: –Presence verification 6

7. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits Important in communication: –Clear message Communication with “Help Desk” –What is your name? –Pawel Grzywaczewski –??????? 7

8. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits Important in communication: –Instant access to important messages Voice Mail Also during important meetings 8

9. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits Important in communication: –Mobility Most of us have a mobile Conferences, official trips Roaming charges 9

10. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Softphone benefits ContactAddress Book, quick phone call Presence verificationPresence Clear messageInstant messaging Instant access to the information Voice mail -> Mailbox Mobility/ChargesWi-Fi

11. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Why Lync? Microsoft/Mac compliant –OS evolution will be followed up –Interaction with Office, Exchange… Mobility –Smartphones compliant Competences within IT Maturity –Gateway vendors and Alcatel evolution (SIP) Beta test for the first Multi-Purpose gateway from Audiocodes –Redundancy solutions for Lync & Exchange Cost effective for CERN Support lines already in place Scalable: –Up to 8500 users and 400 simultaneous calls 11

12. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync client as a telephone 12 Lync server delegates all telephony configuration Preserve CERN investments: –External access & Least Cost Routing –Automatic user provisioning –Internal billing unchanged –Telephony costs supervision –HR & finance tools and reports Easy user migration: –User keeps his number, rights and billing tools

13. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync / PBX architecture 13 Lync – internal access Lync – external access Access to voice mail Mediation servers Gateways PBX Edge External user Internal user Front End servers Exchange 2010 Unified Messaging Active Directory Monitoring/Archiving server IT/OIS IT/CS Audio-conference servers Switchboard Fire brigade system Monitoring Provisioning Billing GSM services Telephony services Call centers

14. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Integration 14

15. Lync 1 Click to phone call, Address Book Presence Instant Messaging Voice Mail on Exchange On your computer 15

16. How can you use it? 16

17. Presence Check status and call If somebody is busy - tag him for the status change 17

18. How it works – demo 18

19. Forward my calls I’m on holidays but phone calls should be answered –Use Lync to forward to CERN numbers 19

20. Delegation Somebody else should receive calls? Somebody else can make a call using your number? Supported: –Windows client –Delegation to Lync users (not traditional phones) 20

21. Team work Your “group” receive the call –Define your group (Lync users on Unified Communication) –Set up “Simultaneous ringing” 21

22. Voice mail on Exchange I didn’t answer a call to me –You missed a call – you will see it in your mail client –Somebody really wants to call you Voice message is left You can see/hear it in your Inbox 22

23. Voice mail on Exchange 23

24. How it works? Let’s check it! 24

25. What is supported 25 Lync on WindowsLync MacPidgin on Linux Phone CallsXXNO Address BookXXX PresenceXXX Instant messagingXXX Voice mailXXX – unified messaging MobilityXXX

26. Devices You can use any device for audio output/input We advise: –Windows: Polycom CX 300. Available in CERN Store catalogue –Mac: Plantronics DSP 655 Available in CERN Store catalogue 26

27. Mobile client – “beta version” Lync mobile client: –iPhone –Android –Windows Phone Manage your “Forward settings” Presence Instant Messaging Calls (no VoIP) Be careful on Roaming (data transfer!) 27

28. Unified messaging on Exchange Lync users: –Voicemail on Exchange 2010 –Enabled by default Traditional phone users: –Voicemail on Exchange 2010 –Activation on demand Settings configuration: –Outlook –Webmail (OWA) –Call the number: (+412276)71111 28

29. Proposal: two pilot projects in IT Voice communication on Lync –Pilot project within IT department –People owning a phone number can join (Win,MAC) –Help pages and subscription process on mmm.cern.ch –CERN pays for all calls - private calls via 111 or mobile Unified messaging (traditional phones) –Pilot project within IT department –People owning a phone number can join –Help pages and subscription process on mmm.cern.ch 29

30. Pilot objective Objective: –Verify the reliability of the system –Test the solution in real scenarios Expected results –Performance behavior on a large scale installation –Experience on operation and maintenance –Building an organizational knowledge database –Preparing a CERN-wide deployment Pilot environment: –6 months duration 30

31. If you would like to join Subscribe now! - The pilot will start after Easter It’s simple – check mmm.cern.ch Check help pages and FAQ –Verify requirements –Known issues Don’t throw away your standard phone Contact service-desk in case of problems Give us feedback! 31

32. Why to subscribe ASAP? Easy way to make phone calls Presence Instant messaging Voice mail on your e-mail client Mobility – no roaming charges (WIFI) And moreover –Missed call/voice mail notifications –Easy access to call management We have 10 Polycom CX300 to give away (FIFO) 32

33. Thank you