1. Karen Morris

2. INTRODUCTION SALES is vanity PROFIT is sanity, and CASH FLOW is reality

3. SALES Targets for us, our spa managers and therapists Monthly and daily Treatments vs Retail Retail we make 35 – 40% (easy money) Treatments we make 12 – 18% (more work) Customer service – Focus on building loyal clients not on building quick sales Your loyal and local clients are going to keep you going during slow periods

4. PROFIT Costing and stock take control let your manager deal with day to day operations of spa Consumables Salaries Spas biggest expense but also its most valuable tool Good & motivated therapist = high treatment standards = happy clients Do not compromise on quality & service or profit will be short lived Budgets vs actual variances Analyse and resolve

5. CASH FLOW No money no business This is your biggest priority as a business owner Without sufficient cash flow your sales will drop Without sufficient cash flow your profit will decrease Without sufficient cash flow you cannot grow or expand Month end obligations – prioritise Salaries Suppliers SARS Saving for expansion and upgrades

6. IN CONCLUSION Get good accounting help and advise – someone who will help you to get to where you want to be Ensure that you get the information that you require to grow your business from your accountant You bought a Camelot Spa franchise for the brand and support – use it and be loyal to it Camelot is a family, we all want to succeed – lets work together to keep this brand the best and biggest in Africa Always keep your finger on the pulse Remember you create your own destiny