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Government services for enterprises in Bremen – Lessons learned for Pan- European service design Gisela Schwellach Dr. Martin Hagen bremen online services.

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Presentation on theme: "Government services for enterprises in Bremen – Lessons learned for Pan- European service design Gisela Schwellach Dr. Martin Hagen bremen online services."— Presentation transcript:

1 Government services for enterprises in Bremen – Lessons learned for Pan- European service design Gisela Schwellach Dr. Martin Hagen bremen online services GmbH & Co KG Department of E-Government, Senator for Finances, Bremen

2 2 Bremen – A short portrait Bremen is Germanys smallest city-state: state and local governments are combined; population in the city is about 540.000 One of three winners of Germanys biggest E-Government competition (MEDIA@Komm); resulting in ca. 20 Mio matching funds from 1999 – 2003 E-Government is strategic development option for Bremen: Modernization of public administration Support E-Commerce development

3 3 Enterprises – early adopters of E-Government Intermediaries such as lawyers, tax consultants and architects have professional relationship with administrations = high incentive for participation IT-support is fairly widespread in enterprises = high-pay off from eliminating paper interface Additional costs are comparatively low (card + cardreader, certificate management, internet access, etc....) Result: Intermediaries are prime target group for Bremens administration

4 More than 50 different types of transactions with 28 service providers (both public and private)! Citizens: - Moving - Family - Transportation - Education - Leisure - Money Intermediaries: - Online-Registers - Collect outstanding liabilities - Tax-related affairs - Construction permits - car registration Enterprises: - Procurement - Tax - Payment - Online-Registers www.bremer-online-service.de

5 5 Online-Register

6 6 Handelsregister

7 7 OptiMahn and ProfiMahn Collection outstanding liabilities for professionals and lay-persons OptiMahn: web-based entry of data with many support features and plausibility checks ProfiMahn: direct transmission and paperless workflow including electronic signature Result: Three agencies merged into one 60% less personell 30 % of all professional applications are received online Sold to Northrhine-Westphalia, Baden-Württemberg, Hessen, Hamburg and others

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10 10 E-Procurement Goals: Process optimization Integration in Erstausbildung Standardized workflows Transparency and legal security More and better controlling data Integrated project: All tenders of any kind Electronic Catalogue (MRO) Paper less tendering process

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15 15 Multi-Language Support Increasing importance of special user groups English-language alternatives Other aspects: Access for All

16 16 Key-Challenge: Opening up closed systems

17 17 A common basis: GOVERNIKUS of bremen online services

18 18 Supported electronic signatures GOVERNIKUS supports electronic signatures (qualified electronic signatures according to EU directive) of the following trust-centers (proven functionality) - PKS-Card, T-Systems TeleSec - SEA-Card, Deutsche Post SignTrust - e:secure-Card, DATEV - Karte der Steuerberaterkammer Nürnberg (e:secure-Card) - Medizon Signaturkarte, Medizon AG * - BNotK-Karte, Bundesnotarkammer * In addition, all cards based on Sign-Trust or Datev-cards, for example BAWü-Card, Steuerberaterkammer Bremen, Saarland, München, Bamberg, Berlin, etc. work

19 19 Supported card readers Card readers with display and PIN-Pad (class 3) Kobil SystemsKAAN ProfessionalCOM OmnikeyCardMan 8630 TrustCOM, USB CpaySCashmouseCOM Signature-PIN is entered via card reader (Kobil) or keyboard. Bremen offers additional card-manager for all supported cards Card readers without display and PIN-pad: 12 readers from Towitoko, Omnikey (Utimaco), Kobil Systems, Giesecke & Devrient, Reiner SCT, ORGA.

20 20 EE-Payment – Einbindung in Applikationen (3/3)

21 21 A common standard: Online Services Computer Interface

22 22 OSCI - Design Highlights XML-based standard Two-Layer-technology: Common security/routing protocols (according to EU-directive on digital signature) Content: process- specific DTDs: allows easy translation/integration of existing data formats End-to-end-security

23 23 OSCI-Standardization effort OSCI Clearinghouse OSCI Bases OSCI Quality Assuarance Open Process (as eGIF in England –>) Cooperation with IDA, eGIF, eLINK intended


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