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Chart Report The Sectoral e-Business Watch Survey 2007 Version 1.0 European Commission Directorate General Enterprise and Industry.

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Presentation on theme: "Chart Report The Sectoral e-Business Watch Survey 2007 Version 1.0 European Commission Directorate General Enterprise and Industry."— Presentation transcript:

1 Chart Report The Sectoral e-Business Watch Survey 2007 Version 1.0 European Commission Directorate General Enterprise and Industry

2 ChemicalsSteel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology About the Sectoral eBusiness Watch Background The Sectoral e-Business Watch" (SeBW) studies the adoption, implications and impact of electronic business practices in different sectors of the economy. It continues activities of the preceding "e- Business W@tch" which was launched by the European Commission, DG Enterprise and Industry, in late 2001, to support policy in the fields of ICT and e-business. The SeBW is based on a Framework Contract and Specific Contract between DG Enterprise and Industry and empirica GmbH, running until June 2008, with a possible extension of 16 months for two times. Objectives In ICT-related fields, DG Enterprise and Industry has a twofold mission: to enhance the competitiveness of the ICT sector, and to facilitate the efficient uptake of ICT for European enterprises in general. The services of the SeBW contribute to achieving these goals, by supporting informed policy decision-making in these fields. Specific objectives are: to assess the impact of ICT on enterprises and industries to highlight barriers for ICT uptake to identify policy challenges to provide a platform for debate of related issues. Contact and further information e-Business WatchEuropean Commission c/o empirica GmbHDG Enterprise & Industry Oxfordstr. 2, 53111 BonnBE-1049 Brussels GermanyBelgium Fax: (49-228) 98530-12Fax: (32-2) 2967019 info@ebusiness-watch.orgentr-innov-ict-ebiz@ec.europa.euinfo@ebusiness-watch.orgentr-innov-ict-ebiz@ec.europa.eu. Approach The SeBW uses a combination of methods for data collection and analysis, including case studies, representative telephone surveys among decision-makers in European enterprises ("e- Business Survey") and econometric analysis. In 2007/08, six sector studies and four cross-sector studies on specific ICT topics have been conducted. This Chart Report presents results of the e-Business Survey 2007 in manufacturing sectors (in the chemical, steel and furniture industries), in the retail and in the transport & logistics services industries. The sector studies with more background and analysis, and further resources such as brochures and Table Reports, can be downloaded from the website at www.ebusiness- watch.org.www.ebusiness- watch.org

3 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Sector profile: The chemical, rubber and plastics industry In the chemical, rubber and plastics (CRP) industry, the main impact of ICT is as an enabler of process innovation in production, supply chain management and B2B trading processes. As international competition increases, notably from Asian competitors, the correct e-business strategy will be important to establish a global market presence. Companies in the CRP industries use ICT for a broad range of applications along the value chain: for procurement, in production, to support inbound and outbound logistics, for marketing, sales and customer service. However, there is still a substantial digital divide between the advanced practices of large firms and the simpler forms of e- business predominant in most of the small companies. This creates a "chicken-and-egg" problem: asked why they do not use e-business more intensively, 60% of those companies said it was "because their customers and suppliers are not yet prepared for it". As a result, 45% of the sector's firms report that their data exchanges with business partners are still mainly paper-based. Further progress in standardised data exchange will, however, be important for the sector's competitiveness. It is a pre-condition for optimising supply chain management. Legacy systems are an issue: close to 50% of large firms and 30% of medium-sized ones use EDI. XML-based exchange formats such as those offered by CIDX (the Chemical Industry Data Exchange) could facilitate e-business uptake. Outsourcing business processes as well as connecting to other companies via specialised "B2B hubs" such as Elemica is another opportunity for companies. The manufacture of chemicals, rubber and plastics covers business activities as specified in NACE Rev. 2 Divisions 20 and 22. NACE 24 NACE 25 Chemicals, chemical products and man-made fibres Rubber and plastic products Total employment (EU-27, 2004):about 3 million % of employees working in SMEs:37 % While the chemical industry, and in particular the manufacture of basic chemicals, is dominated by large enterprises, the rubber and plastics products industries are characterised by a much larger number of small and medium-sized enterprises, many of which are highly specialised. The sector is a major supplier to many other industries, thus playing an important role in industrial competitiveness as a whole. (Source: Eurostat SBS, most recent available figures) Fact Box

4 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=911 (total); for A3: Question A1=Yes (firms with internet access), excl. Dont know, N=777. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A.1a: "Does your company have access to the internet?"; A3: What is the maximum bandwidth of your internet connection available for download?; A.1b: What percentage of your employees have access to the internet at their workplace? A.1 Internet access and connection type Chart A.1b: % of employees with internet access at their workplace Chart A.1a: % of companies with internet and broadband access

5 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 A.2 Intranet and extranet adoption Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?" Chart A.2a: % of companies with an IntranetChart A.2b: % of companies with an Extranet

6 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 A.3 Wireless LAN adoption and remote access Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (b) a Wireless LAN? A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling? Chart A.3a: % of companies with a wireless LANChart A.3b: % of companies enabling remote access to their computer network

7 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 B.1 Adoption of MRP and ERP systems Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning? Chart B.1a: % of companies with an MRP systemChart B.1b: % of companies with an ERP system

8 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 B.2 Adoption of SCM and CRM systems Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system? Chart B.2a: % of companies with an SCM systemChart B.2b: % of companies with a CRM system

9 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 B.3 Use of CAD and CAM systems Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A10: "Do you use (a) a CAD - Computer Aided Design system? A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?" Chart B.3a: % of companies with a CAD systemChart B.3b: % of companies with a CAM system

10 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 C.1 e-Invoicing Chart C.1a: % of companies sending eInvoicesChart C.1b: % of companies receiving eInvoices Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B5: Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online- invoices?" B6: And when you receive invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices?

11 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 C.2 Methods of data exchange – electronic vs. paper-based Chart C.2a: % of electronical data exchangeChart C.2b: Share of e-Business processes Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B11: Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format. F1: Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?

12 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 C.3 Impact of suppliers & customers on e-business Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats

13 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 D.1 Companies placing orders online Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total); for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=562. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e- mails?"; B2: "Please estimate the percentage of orders your company places online. Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders Chart D.1a: % of companies ordering online

14 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 D.2 Companies receiving orders online Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Dont know, N=294.. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online." Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders Chart D.2a: % of companies accepting orders from customers online

15 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 D.3 Use of e-catalogues and Secure Server Technology Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues? C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard? Chart D.3b: % of companies using Secure Server Technology (such as SSL or TLS) Chart D.3a: % of companies with an e-catalogue

16 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 D.4 e-Collaboration with business partners Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B9: "Does your company share information on inventory levels or production plans electronically with business partners?" B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services? Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services Chart D.4a. % of companies sharing information on inventory levels with business partners

17 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 E.1 Employment of ICT practitioners and outsourcing of ICT services Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure. E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house? Chart E.1b: % of companies having outsourced ICT services in the past 12 months Chart E.1a: % of companies employing ICT practitioners

18 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 E.2 ICT budget trend and ICT investments Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E6: "In the forthcoming financial year, do you expect your companys ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks? Chart E.2b: % of companies having made investments in hardware / software in the past 12 months Chart E.2a: % of companies planning to increase / decrease their ICT budget

19 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 F.1 ICT and innovation Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total); D2/4 only asked when D1/3 = Yes, N=396/409. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: D1: "During the past 12 months, has your company launched any new or improved products or services?; D2: "Have any of these been directly related to or enabled by ICT?; D3: "During the past 12 months, has your company introduced any new or improved internal processes?; D4: "Have any of these been directly related to or enabled ICT?" Chart F.1b: % companies having introduced new processes in the past 12 months Chart F.1a: % of companies having introduced new products in the past 12 months

20 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 F.2 Perceived importance of emerging technologies Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?" Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business

21 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 G.1 Expected ICT impact on management and administration Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.2a: % of companies expecting a high / medium impact of ICT on administration and accounting Chart G.1a: % of companies expecting a high / medium impact of ICT on management and controlling

22 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 G.2 Expected ICT impact on production and logistics Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.2a: % of companies expecting a high / medium impact of ICT on production Chart G.2b: % of companies expecting a high / medium impact of ICT on logistics

23 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Chemicals Steel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 G.3 Expected ICT impact on marketing and customer services Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.3b: % of companies expecting a high / medium impact of ICT on customer sevice Chart G.3a: % of companies expecting a high / medium impact of ICT on marketing

24 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Sector profile: The steel industry In the steel industry, the main impact of ICT is on process efficiency along the value chain. However, the use of ICT directly for transactions, i.e. for procurement and sales, is limited. The steel industry is currently experiencing an unprecedented upturn, but international competition is increasing, notably from China. e- Business may be important for European steel enterprises to remain competitive. Steel firms use ICT mainly for streamlining business processes. For example, the majority (76%, employment-weighted) have a software application to manage the placement or receipt of orders, and 59% have an Enterprise Resource Planning (ERP) system. However, the use of ICT for direct transactions is limited. Steel firms representing 66% of the sectors employment procure goods online, but raw materials are mainly bought offline. Due to the complex specificities of steel products, only 28% of the steel companies (employment-weighted) sell goods online. e- Marketplaces, which were supposed to facilitate steel trade, were not successful in the industry. A main driver to adopt ICT and e-business may be competition. Two thirds (65%) of the steel companies in the survey said that rivalry in the market is increasing. Demands from customers to adopt particular e- business solutions also play a role in the steel industry, as 22% of the firms confirmed. In any case, compared to competitors in the US, European steel companies need to catch up in terms of e-business. For example, the level of steel firms procuring online is considerably higher in the US (firms representing 92% of employment versus 66% in the EU). The manufacture of basic steel and iron products covers business activities as specified in NACE Rev. 2 Groups 24.1-3 and Classes 24.51-52. NACE 27.1 NACE 27.2+3 NACE 27.51+52 Manufacture of basic iron and steel and of ferro-alloys Manufacture of tubes, pipes, hollow profiles and related fittings, of steel + other first processing of iron and steel Casting of iron + steel Total employment (EU-27, 2004): 776,800 % of employees working in SMEs: 34% (in complete Division 24 of NACE Rev. 2, i.e. including basic metals other than iron and steel) While small and medium-sized enterprises (SMEs) account only for around 20% of the value added in NACE Rev. 2, 24.1-3 (manufacture and first processing of ferrous metals), the contribution of SMEs to value added in group 27.5 (foundries) is much larger, more than 50%. The steel industry is a major supplier to many other industries, in particular automobiles, construction and household appliances. It thus plays an important role for the general competitiveness of the European economy. (Source: Eurostat SBS, most recent available figures) Fact Box

25 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=449 (total); for A3: Question A1=Yes (firms with internet access), excl. Dont know, N=367. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A.1a: "Does your company have access to the internet?"; A3: What is the maximum bandwidth of your internet connection available for download?; A.1b: What percentage of your employees have access to the internet at their workplace? Chart A.1a: % of companies with internet and broadband access Chart A.1b: % of employees with internet access at their workplace A.1 Internet access and connection type

26 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?" Chart A.2a: % of companies with an IntranetChart A.2b: % of companies with an Extranet A.2 Intranet and extranet adoption

27 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (b) a Wireless LAN? A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling? Chart A.3a: % of companies with a wireless LANChart A.3b: % of companies with remote access A.3 Wireless LAN adoption and remote access

28 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning? Chart B.1a: % of companies with an MRP systemChart B.1b: % of companies with an ERP system B.1 Adoption of MRP and ERP systems

29 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system? Chart B.2a: % of companies with an SCM systemChart B.2b: % of companies with a CRM system B.2 Adoption of SCM and CRM systems

30 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A10: "Do you use (a) a CAD - Computer Aided Design system? A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?" Chart B.3a: % of companies with a CAD systemChart B.3b: % of companies with a CAM system B.3 Use of CAD and CAM systems

31 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Chart C.1a: % of companies sending eInvoicesChart C.1b: % of companies receiving eInvoices Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B5: Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online- invoices?" B6: And when your company receives invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices? C.1 e-Invoicing

32 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Chart C.2a: % of electronical data exchangeChart C.2b: Share of e-Business processes Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B11: Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format. F1: Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none? C.2 Methods of data exchange – electronic vs. paper-based

33 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats C.3 Impact of suppliers & customers on e-business

34 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=255.. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e- mails?"; B2: "Please estimate the percentage of orders your company places online. Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders Chart D.1a: % of companies ordering online D.1 Companies placing orders online

35 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Dont know, N=116. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online." Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders Chart D.2a: % of companies accepting orders from customers online D.2 Companies receiving orders online

36 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues? C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard? Chart D.3b: % of companies using Secure Server Technology (auch as SSL or TLS) Chart D.3a: % of companies with an e-catalogue D.3 Use of e-catalogues and Secure Server Technology

37 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B9: "Does your company share information on inventory levels or production plans electronically with business partners?" B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services? Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services Chart D.4a. % of companies sharing information on inventory levels with business partners D.4 e-Collaboration with business partners

38 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure. E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house? Chart E.1b: % of companies having outsourced ICT services in the past 12 months Chart E.1a: % of companies employing ICT practitioners E.1 Employment of ICT practitioners and outsourcing of ICT services

39 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E6: "In the forthcoming financial year, do you expect your companys ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks? Chart E.2b: % of companies having made investments in hardware / software in the past 12 months Chart E.2a: % of companies planning to increase / decrease their ICT budget E.2 ICT budget trend and investments

40 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). D2/4 only asked when D1/3 = Yes, N=116/154. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: D1: "During the past 12 months, has your company launched any new or improved products or services?" ; D2: "Have any of these been directly related to or enabled by ICT?; D3: "During the past 12 months, has your company introduced any new or improved internal processes?; D4: "Have any of these been directly related to or enabled ICT?" Chart F.1a: % companies having introduced new products in past 12 months Chart F.1b: % companies having introduced new processes in past 12 months F.1 ICT and innovation

41 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?" Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business F.2 Perceived importance of emerging technologies

42 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling Chart G.2b: % of companies expecting high / medium impact of ICT on administration and accounting G.1 Expected impact on management and administration

43 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.2a: % of companies expecting high / medium impact of ICT on production Chart G.2b: % of companies expecting high / medium impact of ICT on logistics G.2 Expected impact on production and logistics

44 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Steel Chemicals FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.3a: % of companies expecting high / medium impact of ICT on marketing Chart G.3b: % of companies expecting high / medium impact of ICT on customer service G.3 Expected impact on marketing and customer services

45 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Sector profile: The furniture industry In the furniture industry, the main impact of ICT is as an enabler of process innovation in design, production, supply chain management and B2B trading processes. A rapidly changing environment is increasing pressure on EU furniture manufacturers. Product innovation and reduced lead times are the key success factors to remain competitive. In the furniture industry, e-business is adopted to a lower extent than in the other manufacturing sectors analysed. Fewer individual workers in furniture companies have access to the internet at their workplace than in similar sized companies. The sector's installed base of ERP (enterprise resource planning) systems, an important backbone for B2B integration and cooperation, is low, particularly among small and medium-sized firms. The usage of ICT for B2B exchanges along the value chain for procurement, supply chain management and marketing & sales is also limited, even among the largest companies. Furniture companies, however, are relatively advanced in the adoption of sector-specific applications in the area of design: CAD systems, 2D and 3D modelling applications. Now the goal is not only to increase the efficiency of the design process, but to foster overall integration with manufacturing and marketing & sales activities, and to exploit design and modelling tools for customer-driven innovation. Further progress in standardised data exchange will be important for the sector's competitiveness. Furniture manufacturers and retailers may benefit from improved interoperability and standardisation both for the integration of business processes and for the development of B2C and B2B commerce. The manufacture of furniture covers business activities as specified in NACE Rev. 2 Divisions 36.1 NACE 36.12 NACE 36.13 NACE 36.14 Manufacture of office and shop furniture Manufacture of kitchen furniture Manufacture of other furniture Total employment (EU-25, 2003): about 1.2 million % of employees working in SMEs: 51% The furniture industry is characterised by a large number of small and medium-sized enterprises, many of which are specialised in one type of furniture. (Source: Eurostat SBS, most recent available figures) Fact Box

46 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=761 (total); for A3: Question A1=Yes (firms with internet access), excl. Dont know, N=586. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A.1a: "Does your company have access to the internet?"; A3: What is the maximum bandwidth of your internet connection available for download?; A.1b: What percentage of your employees have access to the internet at their workplace? Chart A.1a: % of companies with internet and broadband access Chart A.1b: % of employees with internet access at their workplace A.1 Internet access and connection type

47 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?" Chart A.2a: % of companies with an IntranetChart A.2b: % of companies with an Extranet A.2 Intranet and extranet adoption

48 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A4: "Does your company have (b) a Wireless LAN? A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling? Chart A.3a: % of companies with a wireless LANChart A.3b: % of companies with remote access A.3 Wireless LAN adoption and remote access

49 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning? Chart B.1a: % of companies with a MRP systemChart B.1b: % of companies with an ERP system B.1 Adoption of MRP and ERP systems

50 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system? Chart B.2a: % of companies with an SCM systemChart B.2b: % of companies with a CRM system B.2 Use of SCM and CRM systems

51 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A10: "Do you use (a) a CAD - Computer Aided Design system? A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?" Chart B.3a: % of companies with a CAD systemChart B.3b: % of companies with a CAM system B.3 Adoption of SCM and CRM systems

52 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Chart C.1a: % of companies sending eInvoicesChart C.1b: % of companies receiving eInvoices Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B5: Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online- invoices?" B6: And when your company receives invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices? C.1 e-Invoicing

53 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Chart C.2a: % of electronical data exchangeChart C.2b: Share of e-Business processes Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B11: Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format. F1: Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none? C.2 Methods of data exchange – electronic vs. paper-based

54 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements? C.3 Impact of suppliers & customers on e-business Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats

55 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=427. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e- mails?"; B2: "Please estimate the percentage of orders your company places online. Chart D.1a: % of companies ordering online D.1 Companies placing orders online Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders

56 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Dont know, N=229. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online." Chart D.2a: % of companies accepting orders from customers online D.2 Companies receiving orders online Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders

57 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues? C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard? Chart D.3b: % of companies using Secure Server Technology (such as SSL or TLS) Chart D.3a: % of companies with an e-catalogue D.3 Use of e-catalogues and Secure Server Technology

58 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B9: "Does your company share information on inventory levels or production plans electronically with business partners?" B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services? D.4 e-Collaboration with business partners Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services Chart D.4a. % of companies sharing information on inventory levels with business partners

59 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure. E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house? E.1 Employment of ICT practitioners and outsourcing of ICT services Chart E.1b: % of companies having outsourced ICT services in the past 12 months Chart E.1a: % of companies employing ICT practitioners

60 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E6: "In the forthcoming financial year, do you expect your companys ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks? E.2 ICT budget trend and investments Chart E.2b: % of companies having made investments in hardware / software in the past 12 months Chart E.2a: % of companies planning to increase / decrease their ICT budget

61 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). D2/4 only asked when D1/3 = Yes, N=315/311. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: D1: "During the past 12 months, has your company launched any new or improved products or services?"; D2: "Have any of these been directly related to or enabled by ICT?; D3: "During the past 12 months, has your company introduced any new or improved internal processes?; D4: "Have any of these been directly related to or enabled ICT?" Chart F.1b: % companies having introduced new processes in past 12 months Chart F.1a: % companies having introduced new products in past 12 months F.1 ICT and innovation

62 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?" F.2 Perceived importance of emerging technologies Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business

63 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling Chart G.2a: % of companies expecting high / medium impact of ICT on administration and accounting G.1 Expected impact on management and administration

64 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.2a: % of companies expecting high / medium impact of ICT on production Chart G.2b: % of companies expecting high / medium impact of ICT on logistics G.2 Expected impact on production and logistics

65 Chemicals Steel FurnitureRetailTransport Home | About SeBW | Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Furniture Steel ChemicalsRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3G.3 F.1F.2E.1E.2 D.3D.4 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?" Chart G.3b: % of companies expecting high / medium impact of ICT on customer service Chart G.3a: % of companies expecting high / medium impact of ICT on marketing G.3 Expected impact on marketing and customer services

66 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Sector profile: The retail industry According to the Sectoral e-Business Watch survey, approximately one quarter of retail firms offer customers the possibility to shop online over the internet. However, more than half of those firms report that the share of orders received online is fewer than 5% of total orders received. By contrast, 4% have specialised in online retailing and sell more than 50% of their goods online. Internet retail sales across Europe are still low compared to the overall sales volume in stores; there is still significant growth potential for online retailing. For small and medium-sized retailers especially, selling through the internet could provide opportunities for business growth: the majority of these retail companies traditionally depend on regional markets. Yet, survey data indicate that online orders received by these types of firms, and indeed across the retail sector, are evenly split between regional and national orders. This supports the notion that retailers - and smaller ones in particular - could expand their market reach through the internet. Close to half of all retail firms (by their share of employment) report that at least "some" of their business processes are conducted as e-business. More than 20%, however, do not conduct any e-business processes. A divide linked to firm size is apparent: while only 14% of large retail firms say they do e-business, the proportion is 35% for micro firms, and 28% for small firms. Of those retailers that report that only some or none of their business processes are e-enabled, about half think that their firm is "too small to benefit from e-business activities" and 64% think that their "suppliers or customers are not prepared for e-business". The retail industry sector study covers business activities defined in NACE Rev. 2 Division 47: 'retail trade, except motor vehicles and motorcycles; and repair of personal and household goods'. NACE 52.12, 52.3, 52.4, 52.5 NACE 52.11, 52.2 NACE 50.5, 52.6 Retailers that sell non-food items in store (= non-food) Retail sale of food items in store (= food) Retail sale of automotive fuel in specialised stores, retail sales not in-store, stalls or markets Total employment (EU- 27, 2004): 16,971,100 % of employees working in SMEs: 64% The retail industry is one of the largest economic sectors in Europe, providing employment to about 17 million people, and services to some 480 million consumers in the European Union. The industry is dominated by large global players and small firms engaging in a wide array of activities. Two types of retail activities are dominant in the EU: the sale of non-food items in stores, and the sale of food items in stores. (Source: Eurostat SBS, most recent available figures) Fact Box

67 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total); for A3: Question A1=Yes (firms with internet access), excl. Dont know, N=839. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A.1: "Does your company have access to the internet?"; A3: What is the maximum bandwidth of your internet connection available for download?; A.2: What percentage of your employees have access to the internet at their workplace? Chart A.1a: % of companies with internet and broadband access Chart A.1b: % of employees with internet access at their workplace A.1 Internet access and connection type

68 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A5: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?" Chart A.2a: % of companies with an IntranetChart A.2b: % of companies with an Extranet A.2 Intranet and extranet adoption

69 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A5: "Does your company have (b) a Wireless LAN? A4: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling? Chart A.3a: % of companies with a wireless LANChart A.3b: % of companies with remote access A.3 Wireless LAN adoption and remote access

70 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Chart B.1a: % of companies with an ERP systemChart B.1b: % of companies with an SCM system Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system? B.1 Adoption of ERP and SCM systems

71 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Chart B.2a: % of companies with a CRM systemChart B.2b: % of companies with an application for Warehouse Management Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system? B.2 Adoption of CRM systems and applications for Warehouse Mangement

72 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system? Chart B.3a: % of companies with a Bar coding system Chart B.3b: % of companies using RFID B.3 Adoption of Bar coding systems and RFID

73 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Chart C.1a: % of companies sending eInvoicesChart C.1b: % of companies receiving eInvoices Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B7: "Does your company send electronic invoices to customers, for example, in PDF format through email?" B8: "Does your company receive electronic invoices from suppliers, for example, in PDF format through email? C.1 e-Invoicing

74 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Chart C.2a: % of electronical data exchangeChart C.2b: Share of e-Business processes Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B10: Is data in your company…(a) mostly transmitted verbally; (b) mostly processed and exchanged in paper based format; (c) mostly electronically processed internally, but then exchanged in a paper-based format; (d) mostly processed and exchanged electronically?; F1: Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?" C.2 Methods of data exchange – electronic vs. paper-based

75 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B11a: "Has your company ever experienced pressure from customers to adopt e- commerce, which is the sale of products and services over the internet?" B13: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?" C.3 Impact of suppliers & customers on e-business Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats

76 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=699. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e- mails?"; B2: "Please estimate the percentage of orders your company places online. Chart D.1a: % of companies ordering online D.1 Companies placing orders online Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders

77 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Dont know, N=315. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online." Chart D.2a: % of companies accepting orders from customers online D.2 Companies receiving orders online Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders

78 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A11: "Is your company using secure server technology, for example SSL, TLS or a comparable technical standard? B9: "Does your company share information on inventory levels electronically with business partners?" Chart D.3b: % of companies sharing information on inventory levels Chart D.3a: % of companies using Secure Server Technology (such as SSL or TLS) D.3 Use of Secure Server Technology and information sharing

79 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure. E3: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house? Chart E.1a: % of companies employing ICT practitioners E.1 Employment of ICT practitioners and outsourcing of ICT services Chart E.1b: % of companies having outsourced ICT services in the past 12 months

80 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E6: "In the forthcoming financial year, do you expect your companys ICT budget to increase, decrease or will it roughly stay the same?" E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?" Chart E.2a: ICT budget trend E.2 ICT budget trend and investments Chart E.2b: % of companies having made investments in hardware / software in the past 12 months

81 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). D2/4 only asked when D1/3 = Yes, N=343/476. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: D1: "During the past 12 months, has your company launched any new or improved products or services?" ; D2: "Have any of these been directly related to or enabled by ICT?; D3: "During the past 12 months, has your company introduced any new or improved internal processes?" ; D4: "Have any of these been directly related to or enabled ICT?" Chart F.1b: % companies having introduced new processes in past 12 months Chart F.1a: % companies having introduced new products in past 12 months F.1 ICT and innovation

82 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?" Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling Chart G.2a: % of companies expecting high / medium impact of ICT on administration and accounting G.1 Expected impact on management and administration

83 Retail Chemicals SteelFurnitureTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile Connection types A.2A.1 eBusiness systems B.2B.1 B.4B.3 eMarketing C.2C.1 C.3 eStandards D.2D.1 InnovationseSkills Barriers & Drivers G.2G.1 Competition Sector profile ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.2G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?" Chart G.2a: % of companies expecting high / medium impact of ICT on marketing and customer services Chart G.2b: % of companies expecting high / medium impact of ICT on logistics G.3 Expected impact on customer services and logistics

84 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Sector profile: The transport and logistics services industry The availability of high quality transport and logistics (T&L) services is of paramount importance for growth and competitiveness of the European economy. Strengthening the competitiveness of the sector itself therefore offers leverage that European and national policy makers could exert to enhance the economy in general. Enhanced use of ICT is a highly relevant tool to achieve this objective. In a heterogeneous sector such as T&L, ICT applications and their impact differ widely between sub-sectors. In rail and road transport, companies make use of ITS (Intelligent Transport Systems), e-ticketing (in passenger transport) or Fleet Control Systems (in freight transport). In the logistics sector, the concept of "e-freight" is gaining momentum. It refers to the vision of a paperless electronic exchange of freight transport- related documentation. ICT-based applications that are used by logistics service providers include Automated Warehouse Systems (AWS), Supply Chain Management (SCM), Enterprise Resource Planning (ERP) and Document Management Systems (DMS). The T&L sector is characterised by a pronounced digital divide between small and large companies. While most of the large service providers use sophisticated systems to manage their - often global - operations, many of the small transport firms are still using hardly any ICT. For example, close to 70% of the large enterprises said in the e-Business Survey 2007 that they used a Warehouse Management System, compared with only about 20% of the small firms (with 10-49 employees). A similar pattern was found for other e-business systems. The transport & logistics sector covers business activities as specified in NACE Rev. 2, Divisions 49 and 52. NACE 60.21+23 NACE 60.24 NACE 63 Passenger land transport (scheduled/non- scheduled) Freight transport Logistics (cargo handling, warehousing and support activities for transportation) SubsectorShare in total freight transport (%) Share in total passenger transport (%) Road transport4485 Rail transport107 The transport and logistics sector is characterised by a few global players at one end and a multitude of small operators at the other. The sector is a major service provider to many other industries, thus playing an important role in industrial competitiveness as a whole. (Source: Eurostat SBS, most recent available figures) Fact Box

85 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=1097 (total); for A3: Question A1=Yes (firms with internet access), excl. Dont know, N=857. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A.1: "Does your company have access to the internet?"; A3: What is the maximum bandwidth of your internet connection available for download?; A.2: What percentage of your employees have access to the internet at their workplace? Chart A.1a: % of companies with internet and broadband access Chart A.1b: % of employees with internet access at their workplace A.1 Internet access and connection type

86 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A5: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?" Chart A.2a: % of companies with an IntranetChart A.2b: % of companies with an Extranet A.2 Intranet and extranet adoption

87 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A5: "Does your company have (b) a Wireless LAN? A4: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling? Chart A.3a: % of companies with a wireless LANChart A.3b: % of companies with remote access A.3 Wireless LAN adoption and remote access

88 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Chart B.1a: % of companies with an ERP systemChart B.1b: % of companies with an SCM system Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology? B.1 Adoption of ERP and SCM systems

89 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Chart B.2a: % of companies with a CRM systemChart B.2b: % of companies with an application for Warehouse Management Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology? B.2 Adoption of CRM systems and applications for Warehouse Mangement

90 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Chart B.3a: % of companies using RFID B.3 Adoption of RFID Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A9: "Does your company use any of the following software packages for e- business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology?

91 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Chart C.1a: % of companies sending eInvoicesChart C.1b: % of companies receiving eInvoices Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B7: "Does your company send electronic invoices to customers, for example, in PDF format through email?" B8: "Does your company receive electronic invoices from suppliers, for example, in PDF format through email? C.1 e-Invoicing

92 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Chart C.2a: % of electronical data exchangeChart C.2b: Share of e-Business processes Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B10: Is data in your company (a) mostly transmitted verbally; (b) mostly processed and exchanged in paper based format; (c) mostly electronically processed internally, but then exchanged in a paper-based format; (d) mostly processed and exchanged electronically?, F1: Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?" C.2 Methods of data exchange – electronic vs. paper-based

93 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B11a: "Has your company ever experienced pressure from customers to adopt e- commerce, which is the sale of products and services over the internet?" B13: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?" C.3 Impact of suppliers on e-business Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats

94 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=526. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e- mails?"; B2: "Please estimate the percentage of orders your company places online. Chart D.1a: % of companies ordering online D.1 Companies placing orders online Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders

95 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Dont know, N=342. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online." Chart D.2a: % of companies accepting orders from customers online D.2 Companies receiving orders online Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders

96 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: A11: "Is your company using secure server technology, for example SSL, TLS or a comparable technical standard? B9: "Does your company share information on inventory levels electronically with business partners?" Chart D.3b: % of companies sharing information on inventory levels Chart D.3a: % of companies using Secure Server Technology (such as SSL or TLS) D.3 Use of Secure Server Technology and information sharing

97 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure. E3: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house? Chart E.1a: % of companies employing ICT practitioners E.1 Employment of ICT practitioners and outsourcing of ICT services Chart E.1b: % of companies having outsourced ICT services in the past 12 months

98 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: E6: "In the forthcoming financial year, do you expect your companys ICT budget to increase, decrease or will it roughly stay the same?" E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?" Chart E.2a: ICT budget trend E.2 ICT budget trend and investments Chart E.2b: % of companies having made investments in hardware / software in the past 12 months

99 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). D2/4 only asked when D1/3 = Yes, N=230/400. Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: D1: "During the past 12 months, has your company launched any new or improved products or services?, D2: "Have any of these been directly related to or enabled by ICT?, D3: "During the past 12 months, has your company introduced any new or improved internal processes?, D4: "Have any of these been directly related to or enabled ICT?" Chart F.1b: % companies having introduced new processes in past 12 months Chart F.1a: % companies having introduced new products in past 12 months F.1 ICT and innovation

100 Transport Chemicals SteelFurnitureRetail HomeHome | About SeBW | MethodologyAbout SeBW Methodology Sector profile A.2A.1C.1 C.3 ICT networks A.2A.1 Software systems B.2B.1 B.3 e-Process automation C.2C.1 C.3 e-Commerce D.2D.1 e-Skills & investments Innovation & trends ICT impacts G.1 A.3 F.1E.1E.2 D.3 Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms. Survey questions: F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?" Chart G.1a: % of companies expecting high / medium impact of ICT on administration and accounting Chart G.1b: % of companies expecting high / medium impact of ICT on marketing and customer services G.1 Expected impact on administration and marketing

101 ChemicalsSteel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Methodology I Background and scope The Sectoral e-Business Watch collects data relating to the use of ICT and e-business in European enterprises by means of representative surveys. The e-Business Survey 2007, which was the fifth survey after those of 2002, 2003, 2005 and 2006, had a scope of 5,486 telephone interviews with decision-makers from five industry sectors in nine EU countries and the USA. Interviews were carried out from August to October 2007, using computer-aided telephone interview (CATI) technology. The overall survey was divided into four separate projects (each with a different questionnaire), which focused on different sectors and specific topics. This chart report summarises the results of Projects 1 and 2, which comprised the chemicals, rubber and plastic industry, the steel sector and the furniture sector (aggregated under Project 1 Manufacturing) and the Retail and Transport & Logistics sector (Project 2 Retail and transport). The interviews conducted in these five sectors accounted for 4,369 of all interviews. The questionnaires of all e-Business Watch surveys since 2002 can be downloaded from the project website (www.ebusiness-watch.org/about/methodology.htm).www.ebusiness-watch.org/about/methodology.htm Sampling frame and method The sample drawn (for each sector) was a random sample of companies from the respective sector population in each of the countries, with the objective of fulfilling minimum strata with respect to company size-bands per country- sector cell (see Exhibit). The survey was carried out as an enterprise survey: data collection and reporting focus on the enterprise, defined as a business organisation (legal unit) with one or more establishments. Due to the small population of enterprises in some of the sector-country cells, target quota could not be achieved (particularly in the larger enterprise size-bands) in all sectors and countries. Size-band Target quota specified ManufacturingRetail & transport Micro enterprises (up to 9 employees)--up to 30% Small companies (10-49 employees)up to 40-50%at least 30% Medium-sized companies (50-250 employees) at least 40-45%at least 25% Large companies (250+ employees)at least 10-15%at least 15%

102 ChemicalsSteel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Methodology II Population As in 2005 and 2006, the survey considered only companies that used computers. For the first time, a cut- off was introduced with regard to company size: in Project 1 (manufacturing), only companies with at least 10 employees were interviewed. In Project 2, the population also included micro-companies with fewer than 10 employees, reflecting the high importance of micro companies in retail and transport services. Therefore, sector totals are not directly comparable between the two projects. The highest level of the population was the set of all computer-using enterprises (and, in Project 1, with at least 10 employees) which were active within the national territory of one of the eight countries covered, and which had their primary business activity in one of the five sectors specified on the basis of NACE Rev. 1.1. Evidence from previous surveys shows that computer use can be expected to be 99% or more in all sectors among medium-sized and large firms. No.Sector nameNACE Rev. 1.1 activities covered Population definition No. of interviews conducted Project 1 – Manufacturing 1.1Chemicals, rubber & plastics 24, 25 Companies which have at least 10 employees and use computers 911 1.2Steel27.1-3, 27.51-52 449 1.3Furniture36.12-14 761 Project 2 – Retail and transport 2.1Retail52 Companies that use computers 1,151 2.2Transport services and logistics 60.10, 60.21+23+24 63.11+12+40 1,097

103 ChemicalsSteel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Methodology III Fieldwork Fieldwork was coordinated by the German branch of Ipsos GmbH (www.ipsos.de) and conducted in cooperation with its local partner organisations.www.ipsos.de The two sector surveys had a total scope of 4,369 interviews, spread across eight countries and five industries. In each of the eight countries, all five sectors were covered. The target was to spread interviews as even as possible across sectors; however, due to the comparatively small population of companies in the steel and (in some countries) in the furniture industries, some interviews had to be moved, either between countries (within a sector) or between sectors (i.e. from steel or furniture to larger sectors, notably to the retail industry). The table shows the final distribution of interviews across sectors and countries. SectorCountryDEESFRITPLSEUKUSATotal Project 1 – Total3052902353032541702643002,121 1.1 Chemical100120135105120105126100911 1.2 Steel100502087243038100449 1.3 Furniture1051208011111035100 761 Project 2 – Total2502593162502923722842252,248 2.1 Retail1201311661261511841481251,151 2.2 Transport1301281501241411881361001,097

104 ChemicalsSteel FurnitureRetailTransport HomeHome | About SeBW | MethodologyAbout SeBW Methodology Methodology IV Weighting schemes Due to stratified sampling, the sample size in each size-band is not proportional to the population numbers. If proportional allocation had been used, the sample sizes in the 250+ size- band would have been extremely small, not allowing any reasonable presentation of results. Thus, weighting is required so that results adequately reflect the structure and distribution of enterprises in the population of the respective sector or geographic area. The Sectoral e-Business Watch applies two different weighting schemes: weighting by employment and by the number of enterprises : Values that are reported as weighted by employment should be read as "enterprises comprising x% of employees". The reason for using employment weighting is that there are many more micro and small enterprises than others. Unweighted figures would therefore effectively represent mainly the smallest sizes of firm. Values that are reported as enterprise-weighted figures are to be read as "x% of enterprises", reflecting the number of enterprises as legal entities but not their relative economic importance in terms of employment. Statistical accuracy A 'confidence interval' is a measure that helps to assess the accuracy that can be expected from data. The confidence interval is the estimated range of values on a certain level of significance. The confidence intervals for industry totals (EU-7) differ considerably depending on the industry and the respective value; on average, it is about +/- 5 percentage points (in both weighting schemes). Differences lying within these intervals should not be emphasised. Confidence intervals are highest for the steel industry, due to the small number of observations. Data for this industry are therefore indicative. More information For more information, please visit www.ebusiness- watch.org/about/methodology.htm.www.ebusiness- watch.org/about/methodology.htm Questionnaires, as well as comprehensive methodology reports are available for download.


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