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CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October 1-3 2008.

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Presentation on theme: "CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October 1-3 2008."— Presentation transcript:

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2 CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October

3 CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Lets listen to how MFI clients discuss the financial services options in their community.

4 EU/ACP Microfinance Peer Learning Event October 1-3, 20083

5 CLIENT PROTECTION PRINCIPLES

6 EU/ACP Microfinance Peer Learning Event October 1-3, 20085

7 SHOW PRICES CLEARLY

8 EU/ACP Microfinance Peer Learning Event October 1-3, 20087

9 8 1. Avoid over-indebting clients 2. Show prices clearly 3. Dont use abusive collection methods 4. Ensure your staff comply with ethical standards 5. Resolve client complaints quickly 6. Respect privacy of individual client data CLIENT PROTECTION PRINCIPLES

10 CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE

11 Thanks to team members: Aleke Dondo, KDA Luse Kinvuwai, Microfinance Pasifika Network/FDC Claudia McKay, Opportunity International Bank Malawi Chris Musoke, AMFIU Maureen Webber, Carib – Cap Edited by Mike Rios and Lillian Diaz


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