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CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October 1-3 2008
CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE Lets listen to how MFI clients discuss the financial services options in their community.
EU/ACP Microfinance Peer Learning Event 2008 - October 1-3, 20083
CLIENT PROTECTION PRINCIPLES
EU/ACP Microfinance Peer Learning Event 2008 - October 1-3, 20085
SHOW PRICES CLEARLY
EU/ACP Microfinance Peer Learning Event 2008 - October 1-3, 20087
8 1. Avoid over-indebting clients 2. Show prices clearly 3. Dont use abusive collection methods 4. Ensure your staff comply with ethical standards 5. Resolve client complaints quickly 6. Respect privacy of individual client data CLIENT PROTECTION PRINCIPLES
CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE
Thanks to team members: Aleke Dondo, KDA Luse Kinvuwai, Microfinance Pasifika Network/FDC Claudia McKay, Opportunity International Bank Malawi Chris Musoke, AMFIU Maureen Webber, Carib – Cap Edited by Mike Rios and Lillian Diaz
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