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Including everyone in the digital agenda Nicholas Hardiker Reader, School of Nursing & Midwifery Professor (Adjunct), University of Colorado-Denver, USA.

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Presentation on theme: "Including everyone in the digital agenda Nicholas Hardiker Reader, School of Nursing & Midwifery Professor (Adjunct), University of Colorado-Denver, USA."— Presentation transcript:

1 Including everyone in the digital agenda Nicholas Hardiker Reader, School of Nursing & Midwifery Professor (Adjunct), University of Colorado-Denver, USA Consultant, International Council of Nurses

2 Overview Findings and recommendations arising from a literature review component of the Including everyone in electronic health information services project, funded by NHS Connecting for Health

3 Aims To examine literature relating to the use of eHealth services To identify and explore factors (barriers and facilitators) that may influence engagement with those services by the public

4 Methods Search terms harvested from exemplar articles Search of MEDLINE, CINAHL, EMBASE – no date restrictions to January unique abstracts returned 70 articles obtained, 50 of which met inclusion criteria

5 Inclusion criteria Named or identifiable examples of eHealth services Used by the public Barriers or facilitating factors influencing use Readily and freely available online Published in English

6 eHealth services Health information on the Internet Bespoke online health information e.g. CD ROM Online support e.g. online coaching, lists and online communities Telehealth services

7 Barriers and facilitators Characteristics of users Technological issues Characteristics of eHealth services Social aspects of use eHealth services in use

8 Characteristics of users Barriers Increasing age Asian/non-white Not in paid employment Living in rented accommodation No access to a PC at home Lower socio-economic groups Semi- and unskilled occupations Lower level of education Low literacy Lack of interest or curiosity Lack of engagement with own health Poor computer skills and information literacy Facilitators/motivators White Professional and managerial occupations Higher levels of income Higher level of education Longer education Higher educational attainment Employed in a health-related occupation High literacy Faith in content Openness Engagement and health literacy Exposure, prior use and familiarity

9 Technological aspects Barriers No PC at home Lack of continuity in discussion High volume of content Lack of relevance Security and privacy concerns Facilitators/motivators Internet access Use of internet at home Tangible benefits Fast connection speed Short log in time People with potentially stigmatising conditions e.g. epilepsy believe that the potential benefit of having an accessible health record in the event of a seizure outweighs the risk of a third party obtaining unauthorised access to their health record Few studies identified security and privacy concerns as barrier

10 Characteristics of eHealth services Barriers Issues with content – too complicated, too distressing, culture- specific, misleading, etc. Mistrust of commercial sites Facilitators/motivators Educational sites Tailoring of information Anonymity Safe, comfortable, non-judgemental, supportive environment Empowerment The lack of a physical presence makes it easier to start discussions on difficult and painful subjects In one un-moderated list only 10 postings out of a total 4600 postings were either misleading or false. 7 of these were identified and corrected by other participants, typically within less than 5 hours

11 Social aspects of use Barriers Differing opinions (cyber bullying) Facilitators/motivators Part of a community/shared responsibility A sense of belonging Shared experience Personalised case histories Social interaction Emotional support Reassurance Reticence in sharing experiences because of not wanting to dwell on illness, nor cultivate a victim-like or competitive environment of sharing

12 eHealth services in use Barriers Lack of time Lack of equipment Costs Lack of fit Lack of usefulness Facilitators/motivators Ease of use Motivation

13 Who do we include? Young, rich, white, highly-educated, literate, knowledgeable and skilled

14 Who do we exclude? Old, poor, non-white, poorly-educated, illiterate, unknowledgeable and unskilled

15 How do we exclude people? Limited exposure and restricted access to poorly-implemented and difficult to use applications that have no relevance and do not fit with daily life

16 How could we include people? Exposure and ready access to well- implemented and easy to use applications that have relevance and fit well with daily life

17 Leveller or divider? Access to health information via the Internet does not guarantee equity in the use of the Internet to complement the use of health services –For participants adept at using computers and with high expectations about good outcomes for information utilisation, Internet information enabled them to negotiate better and optimise their contact with services; it empowered them by representing a form of authority –For participants with less confidence, services were viewed as predetermined and they felt unable through Internet information to alter negotiations or health matters. For this group, information was anxiety-promoting and a source of interference with established ways of coping Rogers, A. and N. Mead, More than technology and access: primary care patients' views on the use and non-use of health information in the Internet age. Health & Social Care in the Community, (2): p

18 Recommendations There should be targeted efforts to engage those who are underserved by eHealth services due to age, ethnicity, educational attainment and socioeconomic status Attempts should be made to maximise exposure to eHealth services across all sections of society, in order to increase familiarity and improve perceptions of usefulness and relevance, thereby maximising potential use Maximising exposure to eHealth services includes improved access to computers and the Internet There should be a continued focus on the appropriate design and delivery of eHealth services in terms of ease of use and fit with everyday life i.e. time and cost

19 Efforts should be made to ensure that the content of eHealth services meets the needs of the target audience for those services (perhaps through a balance between quality criteria for content and information skills training for users). Content should be understandable, relevant and trustworthy to a wide variety of potential users eHealth services should capitalise on the continued public interest in social computing and allow users of those services to reap the benefits of online community engagement The role of health workers in the delivery of eHealth services, including endorsement and facilitation, should be clarified


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