1. 1 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Portals in Libraries Vision Presentation Amos A Lakos Librarian Rosenfeld Management Library - UCLA aalakos@library.ucla.edu http://personal.anderson.ucla.edu/amos.lakos/index.html aalakos@library.ucla.edu http://personal.anderson.ucla.edu/amos.lakos/index.html

2. 2 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Portals’ Importance Portals represent a basic change in the way information is presented to users on the web And the way in which they use the web

3. 3 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium What is a Portal? A Portal is - a customized transactional web environment, designed purposefully to enable an individual end user to “personalize” the content and look of the web site for his/her own individual preference. - my definition

4. 4 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Customization Done by the portals software as part of the identification & authentification process Customization is done by the content owners & creators The more is known about the end user- the better it works Determines how the portal looks – the first time it is used – like a personal menu

5. 5 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Personalization Lets the end user change the portal for the way you work  Subscribe /unsubscribe  Report parameters  Look – feel – fonts, colors, location,  Create/edit profiles  Add/remove links

6. 6 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Key Portal Principles Simplicity Dependability - predictability Demonstrate value (results) self sufficiency from the customer perspective Ability to personalize - empower Long-term success requires a systematic approach

7. 7 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Enterprise Portals – 1 st choice Institutional and user specific Requires single identity & authentication system Single sign-on Allows for customization & personalization Requires all components to inter- communicate Allows for real time transactions – information, doc management, financial transactions, budget calculations, course management systems, etc

8. 8 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Why an Enterprise Portal? Goal – a single portal framework for diverse user groups and stakeholders Customer centric Efficient – one stop services Allows for linking all services and information channels Enhances community building – lifelong learning, alumni

9. 9 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Enterprise portal – think e-business 1 Portals & e-business are mainly about improving service to ensure enduring relationships with clients Enable each user a unique, personal & preferred perspective of the institution

10. 10 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Enterprise portal – think e-business 2 Portals & e-business are about community building and especially about developing and nurturing of learning communities Also about marketing to a diverse clientele Afford us the opportunity to transform key business processes through web technologies to improve services to customers

11. 11 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Implementing Getting IT – imagine Being customer centric Listening to the voice of the customer Leadership Focus on shared goals (learning outcomes) Getting stakeholder buy-in Planning systematically IT 10% - 90% culture, leadership, creating & sustaining shared vision & process

12. 12 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Implementation 2 Taking Risks

13. 13 Copyright © 2004 Amos A Lakos Friday, June 26, 2004 ALA/LITAIPIG – Portal Symposium Portal Fundamentals - 1 "The problem with portals is not technology, but rather organizational obstacles, defining goals, adopting a clear business plan and even how you describe different portal features," Nate L. Root, Forrester Research

14. All growth is a leap in the dark, a spontaneous unpremeditated act without benefit of experience. Henry Miller