Presentation is loading. Please wait.

Presentation is loading. Please wait.

Building Quality Culture with Facts Using a Dashboard in IQA Edited from: Learning from America A HEFCE Leadership, Governance and Management Fund project.

Similar presentations


Presentation on theme: "Building Quality Culture with Facts Using a Dashboard in IQA Edited from: Learning from America A HEFCE Leadership, Governance and Management Fund project."— Presentation transcript:

1 Building Quality Culture with Facts Using a Dashboard in IQA Edited from: Learning from America A HEFCE Leadership, Governance and Management Fund project Internal quality assurance, Enhancing quality culture. ENQA seminar, London, 8/9 June 2010 Paul Klute, University of Kansas, US. Philip Sullivan, Liverpool John Moores University, UK. Next

2 Link to Example ChartNext

3 One of the foundation stones is management with facts…if you start with a vision and core values and then you manage with facts, youre way down the road…we would have cut years off our experience had we started there. Dr Dean Hubbard, President Emetitus Northwest Missouri State University, 2003 Next

4 Phase 1: STRATEGIC CONTEXT Phase 2: STRATEGY IDENTIFICATION & REFINEMENT Phase 3: 7-STEP PLANNING PROCESS DEVELOPMENT & DEPLOYMENT Phase 4: BALDRIGE SELF- ASSESSMENT MISSION/ VALUES VISION ENVIRON- MENTAL SCAN INTERNAL ANALYSIS STRATEGIC KQIs TACTICAL KQIs GOALS AND OBJECTIVES ASSESSMENT ACTION PLAN RESULTS PROCESS MANAGEMENT FACULTY/ STAFF FOCUS PLANNING STUDENT FOCUS INFORMATION & ANALYSIS LEADERSHIP NORTHWEST QUALITY SYSTEMS MODEL TRENDS IMPROVEMENTS STRETCH GOALS STRATEGIC INITIATIVES CHAMPIONS DEPLOYMENT PLANS MEASUREMENT PLANS COMMUNI- CATION PLANS DECISION DRIVERS HR PLANS Next

5 Building a House of Quality MANAGEMENT WITH FACTS CONTINUOUS IMPROVEMENT CUSTOMER FOCUS HIGH EXPECTATIONS INVOLVEMENT ASSESSMENT & FEEDBACK TRUST SHARED VALUES AND VISION Northwests values Click here Next

6 Dr Dean Hubbard, President Emeritus. 3 mins 56 secs. Q. How do the universitys core values underpin the Culture of Quality at Northwest? A. Click here

7 Next

8 Building a House of Quality MANAGEMENT WITH FACTS CONTINUOUS IMPROVEMENT CUSTOMER FOCUS HIGH EXPECTATIONS INVOLVEMENT ASSESSMENT & FEEDBACK TRUST SHARED VALUES AND VISION Northwests values Click here Next

9 Scaling the wall PEOPLE ARE THE PROBLEM MANAGEMENT MUSCLES IMPROVEMENT PEOPLE ARE THE SOLUTION PROCESSES DRIVE IMPROVEMENT COGS DATA POINTS CONTRI- BUTORS STAKE- HOLDERS IMPROVEMENT BARRIER WALL Customer surveys Assessment systems Management by fact Planning processes Best practices Tools and techniques Empowered teams Aligned systems Prevention and improvement- based assessment Best systems Continuous quality improvement Stretch goals Theory X Theory Y Next

10 Dr Dean Hubbard, President Emeritus. 3 mins 56 secs. Q. The second foundation stone of The House of Quality is trust. In this context you have referred to scaling The Wall. Would you explain please? A. Click here

11 Next

12 Scaling the wall PEOPLE ARE THE PROBLEM MANAGEMENT MUSCLES IMPROVEMENT PEOPLE ARE THE SOLUTION PROCESSES DRIVE IMPROVEMENT COGS DATA POINTS CONTRI- BUTORS STAKE- HOLDERS IMPROVEMENT BARRIER WALL Customer surveys Assessment systems Management by fact Planning processes Best practices Tools and techniques Empowered teams Aligned systems Prevention and improvement- based assessment Best systems Continuous quality improvement Stretch goals Theory X Theory Y Next

13 Managing Expectations & Evaluating Perceptions Needs Previous Experience Nature of the Interaction Reputation Commitments Ease of Interaction Reliability Timeliness Tangibles Innovations Next

14 Dr Dean Hubbard, President Emeritus. 1 min 52 secs. Q. Many people feel we have too much data. What is your view? A. Click here

15 Next

16 Steve Egan, Deputy CEO. 1 mins 00 sec. Q. Many people believe there is too much measurement? A. Click here

17 Next

18 Measure the vital few, the ones that tell you something that you need to know. Steve Egan, HEFCE, 2002 Next

19 ..if a measure is not giving you useful information, get rid of it. Dr Dean Hubbard Northwest Missouri State University 2003 Next

20 Dr Dean Hubbard, President Emeritus. 1 min 02 secs. Q. How do you manage confidentiality if most people have access to the dashboard? A. Click here

21 Next

22 .

23 Presidents Dashboard EXCEL Next

24 Click here HEFCE 2008 EFQM award submission: Click here Northwest Baldrige section 4: Click here Further information: Click here How the EFQM Model works: Click here LFHE Engage magazine interview with Steve Egan: Click here Northwest Baldrige section 7: Next

25 Should you require please contact: Dr Dean Hubbard Adrian Officer Paul Klute or Prof Philip Sullivan or StartBack

26 Northwests cultural core values We focus on our students and stakeholders. We care about each other. We are a learning organization, continually improving our university and ourselves. We collaborate and work together to accomplish our goals. We master the details of what we do. We are open and ethical. We are leaders in our field. Back to the House of Quality Click here


Download ppt "Building Quality Culture with Facts Using a Dashboard in IQA Edited from: Learning from America A HEFCE Leadership, Governance and Management Fund project."

Similar presentations


Ads by Google