1. 14.1 OF INFORMATION SYSTEMS CHAPTER 14. ETHICAL & SOCIAL IMPACT

2. 14.2 LEARNING OBJECTIVES ANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMSANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMS IDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETYIDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETY*

3. 14.3 LEARNING OBJECTIVES APPLY ETHICAL ANALYSISAPPLY ETHICAL ANALYSIS UNDERSTAND ETHICAL PRINCIPLES FOR CONDUCTUNDERSTAND ETHICAL PRINCIPLES FOR CONDUCT DEVELOP CORPORATE POLICIES FOR ETHICAL CONDUCTDEVELOP CORPORATE POLICIES FOR ETHICAL CONDUCT*

4. 14.4 MANAGEMENT CHALLENGES UNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMSUNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMS ETHICS IN AN INFORMATION SOCIETYETHICS IN AN INFORMATION SOCIETY MORAL DIMENSION OF INFORMATION SYSTEMSMORAL DIMENSION OF INFORMATION SYSTEMS*

5. 14.5 ETHICS PRINCIPLES OF RIGHT AND WRONG USED BY INDIVIDUALS AS FREE MORAL AGENTS TO GUIDE BEHAVIOR *

6. 14.6 INFORMATION RIGHTS & OBLIGATIONSINFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTSPROPERTY RIGHTS ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL SYSTEM QUALITYSYSTEM QUALITY QUALITY OF LIFEQUALITY OF LIFE* MORAL DIMENSIONS OF THE INFORMATION AGE

7. 14.7 INDIVIDUAL SOCIETY POLITY ETHICAL ISSUES SOCIAL ISSUES POLITICAL ISSUES QUALITY OF LIFE QUALITY OF LIFE INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY ETHICAL, SOCIAL & POLITICAL ISSUES INFORMATION & TECHNOLOGY

8. 14.8 TECHNOLOGY TRENDS & ETHICAL ISSUES COMPUTING POWER DOUBLES EVERY 18 MONTHSCOMPUTING POWER DOUBLES EVERY 18 MONTHS DECLINING COSTS OF DATA STORAGEDECLINING COSTS OF DATA STORAGE DATA MINING ADVANCESDATA MINING ADVANCES NETWORKING ADVANCESNETWORKING ADVANCES*

9. 14.9 ETHICS IN AN INFORMATION SOCIETY RESPONSIBILITY: Accepting costs, duties, obligations for decisionsRESPONSIBILITY: Accepting costs, duties, obligations for decisions ACCOUNTABILITY: Assessing responsibilities for decisions & actionsACCOUNTABILITY: Assessing responsibilities for decisions & actions LIABILITY: Must pay for legal damagesLIABILITY: Must pay for legal damages DUE PROCESS: Insures laws are applied properlyDUE PROCESS: Insures laws are applied properly*

10. 14.10 ETHICS IN AN INFORMATION SOCIETY ETHICAL ANALYSIS: IDENTIFY, DESCRIBE FACTSIDENTIFY, DESCRIBE FACTS DEFINE CONFLICT, IDENTIFY VALUESDEFINE CONFLICT, IDENTIFY VALUES IDENTIFY STAKEHOLDERSIDENTIFY STAKEHOLDERS IDENTIFY OPTIONSIDENTIFY OPTIONS IDENTIFY POTENTIAL CONSEQUENCESIDENTIFY POTENTIAL CONSEQUENCES*

11. 14.11 ETHICAL PRINCIPLES: TREAT OTHERS AS YOU WANT TO BE TREATEDTREAT OTHERS AS YOU WANT TO BE TREATED IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT)IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT) IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES)IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES) PUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCESPUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCES INCUR LEAST HARM OR COSTINCUR LEAST HARM OR COST NO FREE LUNCHNO FREE LUNCH* ETHICS IN AN INFORMATION SOCIETY

12. 14.12 INFORMATION RIGHTS PRIVACY: Right to be left alone FAIR INFORMATION PRACTICES (FIP): NO SECRET PERSONAL RECORDSNO SECRET PERSONAL RECORDS INDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEMINDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEM USE INFO ONLY WITH PRIOR CONSENTUSE INFO ONLY WITH PRIOR CONSENT MANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMSMANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMS GOVERNMENTS CAN INTERVENEGOVERNMENTS CAN INTERVENE*

13. 14.13 U.S. FEDERAL PRIVACY LAWS GENERAL FEDERAL PRIVACY LAWS: FREEDOM OF INFORMATION ACT, 1968 PRIVACY ACT OF 1974 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986 COMPUTER MATCHING AND PRIVACY PROTECTION ACT OF 1988 COMPUTER SECURITY ACT OF 1987 FEDERAL INTERNET PRIVACY PROTECTION ACT OF 1997 *

14. 14.14 PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: FAIR CREDIT REPORTING ACT, 1970 FAMILY EDUCATION RIGHTS & PRIVACY ACT OF 1978 RIGHT TO FINANCIAL PRIVACY ACT OF 1978 PRIVACY PROTECTION ACT OF 1980 CABLE COMMUNICATIONS POLICY ACT OF 1984 * U.S. FEDERAL PRIVACY LAWS

15. 14.15 MORE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986 VIDEO PRIVACY PROTECTION ACT OF 1988 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1997 COMMUNICATIONS PRIVACY & CONSUMER EMPOWERMENT ACT OF 1997 DATA PRIVACY ACT OF 1997 * U.S. FEDERAL PRIVACY LAWS

16. 14.16 INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY: Intangible creations protected by law TRADE SECRET: Intellectual work or product belonging to business, not in public domain COPYRIGHT: Statutory grant protecting intellectual property from copying by others for 28 years *

17. 14.17 INTELLECTUAL PROPERTY TRADE MARK: Legally registered mark, device, or name to distinguish one’s goods PATENT: Legal document granting owner exclusive monopoly on an invention for 17 years *

18. 14.18 ETHICAL ISSUES: Who is morally responsible for consequences of use? SOCIAL ISSUES: What should society expect and allow? POLITICAL ISSUES: To what extent should government intervene, protect? * ACCOUNTABILITY, LIABILITY & CONTROL

19. 14.19 ETHICAL ISSUES: When is software or service ready for release? SOCIAL ISSUES: Can people trust quality of software, services, data? POLITICAL ISSUES: Should congress or industry develop standards for software, hardware, data quality? * SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS

20. 14.20 QUALITY OF LIFE CENTRALIZATION VS. DECENTRALIZATION RAPID CHANGE: Reduced response time to competition MAINTAINING BOUNDARIES: Family, work, leisure DEPENDENCE AND VULNERABILITY COMPUTER CRIME & ABUSE *

21. 14.21 QUALITY OF LIFE EMPLOYMENT: trickle-down technology; reengineering job loss EQUITY & ACCESS: increasing racial & social class cleavages HEALTH RISKS *

22. 14.22 QUALITY OF LIFE HEALTH RISKS: REPETITIVE STRESS INJURY (RSI)REPETITIVE STRESS INJURY (RSI) CARPAL TUNNEL SYNDROME (CTS)CARPAL TUNNEL SYNDROME (CTS) COMPUTER VISION SYNDROME (CVS)COMPUTER VISION SYNDROME (CVS) TECHNOSTRESS: Irritation, hostility, impatience, enervation, fearTECHNOSTRESS: Irritation, hostility, impatience, enervation, fear VDT RADIATIONVDT RADIATION*

23. 14.23 MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE *

24. 14.24 Connect to the INTERNET Laudon/Laudon Web site: http://www.prenhall.com/laudon Additional Internet Resources related to this chapter: http://www.lightlink.com/fors/ http://www.cpsr.org/dox/home.html gopher://gopher.vortex.com/privacy http://pages.ripco.com:8080/~glr/stalk.html http://www.cybergold.com http://www.netscapeworld.com/netscapeworld/nw-02- 1997/nw-02-cookiehowto.html © 2001 Laudon & Laudon, Essentials of Management Information Systems 4/e

25. 14.25 OF INFORMATION SYSTEMS CHAPTER 14. ETHICAL & SOCIAL IMPACT