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Behaviour change by communication and pedagogical strategies – What we can learn from other fields ECOMM 2009 in San Sebastian 14th of May 2009 Gudrun.

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Presentation on theme: "Behaviour change by communication and pedagogical strategies – What we can learn from other fields ECOMM 2009 in San Sebastian 14th of May 2009 Gudrun."— Presentation transcript:

1 Behaviour change by communication and pedagogical strategies – What we can learn from other fields ECOMM 2009 in San Sebastian 14th of May 2009 Gudrun Uranitsch Austrian Mobility Research

2 Background The Province of Vorarlberg, elaborating the Cycling Strategy, asked one simple but important question: Are soft policies (communication via campaigning, promotion, information, training etc.) changing peoples mobility behaviour? ?

3 Overview about different scientific fields Environmental Psychology Gender-orientated environmental research Social Psychological Findings & Advertising Psychology Communication Strategies in Traffic Safety & Health promotion Recommendations for Mobility Management

4 Problem: Gap between environmental attitudes and behaviours! I. Environmental Psychology: Theories of behaviour change Conditions for behaviour change: social context cognitive factors such as perceived behavioural control efficacy incentives habits actual situation cost – benefit personal factors socio-cultural environment based on the key constructs of motivation, values and identity

5 Relevant factors for behaviour change (attitude-orientated model) Source: Frewein, Seebauer: Modelle zur Beschreibung der Verkehrsmittelwahl FactorPotency of factor (0 – 1) Ecological Awareness Ecological Knowledge Perceived behavioural control Range of behaviours.25 Social norms Habit

6 Explantion: 1.Women are underprivileged (e.g. fewer financial resources) and consequently need to behave and act more resource-conserving 2. Women continue to have a central role within the household and are often responsible for issues relating to health and environment. However, they lack the possibility to actively change existing systems because they are not in the position to influence policy II. Gender-orientated Environmental Research: environmental problems are not gender-free Women show higer ecological awareness & behave more ecology-minded than men

7 I like to drive fast44 %52 % I will never keep a voluntary speed limit 34%47% I prefer driving slowly41%31 % I have a fast reaction34%69% Differences in driving behaviour

8 Women know less scientific facts (most important critique on the part of feminist environmental research) but have a much broader daily relevant knowledge and their behaviour is much more eco-friendly! Women behave much more eco-friendly

9 Do not read weekly journals37%31% I read a daily journal very frequently 15%22% Do not read professional journals 57%46% Internet access in the houshold22%31% I never use the internet despite accessibility 43%27% Different information behaviour between men and women Source: Empacher / Heyn/ Schubert / Schulz: Analyse der Folgen des Geschlechterrollenwandels für Umweltbewußtsein und Umweltverhalten. Frankfurt / Main, 2001.

10 Gap between the information rich & information poor Source: Empacher / Heyn/ Schubert / Schulz: Analyse der Folgen des Geschlechterrollenwandels für Umweltbewußtsein und Umweltverhalten. Frankfurt / Main, The knowledge-gap hypothesis theory Media research shows that increase of information doesnt reach everybody alike, due to: - differences in access to the medium - control over its use increases therefore the gap between the information rich and information poor

11 Attention: If influence is too obvious - defence mechanisms are activated! III. Field of Social Psychology used in Advertising Psychology Know how about illusion of invulnerability We believe that the probability that we are influenced by advertising and consequently spend money is much lower for ourselves than for the others! Third person-Effect Prevention and Promotion strategies work with messages aiming to change peoples attitudes and behaviours. This is a way of influencing people.

12 Shock advertising to raise awareness for environmental issues Olivero Toscani for Benneton

13 Shock advertising to raise awareness for traffic safety issues Shame campaign in Styrias TV: Could you life with it?

14 Peer group education: Promising in traffic safety communication Direct communication & emotional approach, involving car drivers who caused heavy accidents and future car drivers

15 56% can imagine to work as a peer mentor telling the story about responsibility in traffic 70% say the performance has impact on their driving behaviour Evaluation of acceptance

16 Communication theory: Which message is the right one? Negative Messages -Positive Messages + For the broad public negative messages are more effective, because they attract more attention. A message is rememberd better the higher the level of excitement. Negative messages place more emphasis on extrinsic motivation. The more specific your tagret group the more positive the message should be. They lead to an intrinsic motivation and the probability that the behaviour change lasts is higher). Call upon fear Empiric studies show a higher effect of fear appeals than of positive & encouraging messages Successful, but only if they present a fear reducing tangible behavioural instruction immediately afterwards Mainly prevention campaigns Mainly health promoting campaigns Recommendations should be formulated with positive messages

17 IV. Communication strategies in health promotion 1980ies: Negative Campaigning (Warning & Fear Appeals, Risk factor models: If you are not living healthy you will become ill!) Pathogenetic concept (origin & treatment of illness) 1990ies: Health genetic concept: Why do human beings stay healthy? (A. Antonovsky) Transtheoretical Model (Di Clemente / Prohaska): Successful in the areas of nutrition and exercise change happens in multiple consecutive steps (time and process character is important) Expectancy of self-efficacy is important

18 Self-efficiacy keeps healthy Grant Study in 1930ies: 200 healthy & highly skilled male students, 25 years old, were interviewed over 50 years about their status of health & health attitudes. Research about life attitude and life confidence showed that men with an optimistic attitude were healthier! High significance of self-efficacy became obvious in this study. It is a central element!

19 Anti smoking campaign Style High quality and stylish pages in magazines and posters in Londons Underground Target group Young female smokers 16 to 24 years Method planning Targets preferences were monitored for several month by Teenwatching (read their magazines, frequent spots where they hang out, shop where they shop etc.) Interviews with editors of leading young womens magazines to get know their fashion, their body image, emotional problems…

20 Anti smoking campaign Cooperation HEA, read medical journals and consulted UKs leading dermatologists Campaign message Every cigarette you smoke is having a detrimental effect on your looks now. By using the language of cosmetics, and also the glamour and simple gloss of the best cosmetics advertisements, the message was found to be believable and extremely relevant.

21 Results of an Anti smoking campaign 20% increase in the number of year olds who claimed to have seen advertising with an antismoking message (excluding nicotine replacement treatments). 84% of the smokers that had seen the ads felt that they were aimed specifically at them Almost 2/3 said that the ads had encouraged them to think about giving up smoking

22 Toyota Campaign Social psychologists accompanied a group of young people for 3 years to get ideas for the design of a new car that would attract young people Source: Robert Levine The power of persuasion – Psychology of manipulation

23 Counteracting Ads The Baby boomer generation and Generation X are people who believe that they are not attractable and are immune towards advertising – they are cool, hip, ironic, a pose of opposition against advertising. Advertisers (Nike, Reebok, MTV) counteract with Ads: You are too cool to be taken in by ads! Source: Robert Levine The power of persuasion – Psychology of manipulation

24 Cycling from early childhood on as part of a continous mobility socialisation! V. Recommendations for Mobility Management: Cycling from early childhood on! Is Cycling a matter of habitual behaviour? Environmental Psychology agrees: Most relevant factors for behaviour change are social norms and habit

25 V. Recommendations for Mobility Management: Learning by doing - Training Cycle with different target groups in real traffic

26 V. Recommendations for Mobility Management: Learning by doing - Training

27 V. Recommendations for Mobility Management: Learning by doing - Training

28 If you want to reach women involve them in participation processes! V. Recommendations for Mobility Management: Develop gender related information & methods

29 V. Recommendations for Mobility Management for communication: Be concrete & tangible! To promote cycling – call it cycling! Consider psychological know how (do not manipulate but be aware about the power and hidden persuasion of words) Use positive, concrete, tangible, gender sensitive and action- orientated messages (reason why people cycle is fun factor!) Be precise defining your target group (health promoting campaigns!) Invest enough money because soft measures cost money!

30 Gudrun Uranitsch Austrian Mobility Research Thank you very much for your attention!


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