2. 1. Confirm the Numbers A. Request CSR from local service provider for every bill received Details Cost Components USOC Codes Provides Telephone Numbers and Circuit ID’s Identifies Contract Commits

3. B. Dial Check Numbers Voice answered (Automated or Live) Tone (Fax or Modem) BusyRNA

4. C. Confirm Circuit Uses InternetWANIntegrated

5. 2. Document Services Establish a master list of services and equipment (See Handout) Lines Cost Vendor Contract Terms Phone system Mfg/Make/Model/yr purchased Router/Firewall

6. 3. Check Your Bills  3 rd Party Charges  Misapplied Payments  Late Pay Charges  Directory Assistance

7. Document all existing contracts Date executed Term Commitments Termination liability Services included 4. Verify Existing Contracts

8. Sales Service Billing Technical 5.Establish Escalation List Contact vendors when not in the middle of an emergency

9. 6. Bundle or Unbundle Services Local/Long Distance/Internet/ Mobile Equipment Maintenance Equipment Service

10. 7. Establish Benchmarks for Quick Analysis  Local lines  Long Distance CPM (IntraState/InterState)  Internet  WAN  Mobile Cost per device for voice, voice/data, and voice/data/text

11. 8. Look at Technology DSLVoIPIntegrated Analog vs. T1

12. 9. See Salesman from Competing Vendors  Keep up with new offerings  Monitor market prices  Learn of new ideas to reduce costs  Establish relationships that could become future vendor

13. FCCPSC Network World TeleconnectFierce…Etc 10. Subscribe to Telecom Industry Emails or Web Sites

14. 1.Confirm the Numbers 2.Document Services 3.Check Your Bills 4.Verify Existing Contracts 5.Establish Escalation List 6.Bundle or Un-bundled Services 7.Establish Benchmarks for Quick Analysis 8.Look at Technology 9.See Salesman from Competing Vendors 10.Subscribe to Telecom Industry News

15. There is an EASY way NetPro will provide a FREE audit to include:  Performing the above 10 steps  Call us 24 / 7 for ANY telecom issue (billing, trouble isolation, changing services, negotiate better rates, etc  Provide cost-saving recommendations For a FREE audit contact us at: 636-692-0900