2. Engaged with you. SAM Getting Started with your Course in Desire2Learn Fact: 81% of students identify SAM as a key factor in preparing to use the Office applications in real world settings Source: Project Tomorrow

3. Engaged with you. SAM is designed to prepare you to utilize the most widely-used application software (Microsoft Office), operating systems (Windows 7 and Windows 8) and Computer Concepts (learning the language of technology) through hands-on simulated Trainings, live- in-the-application Projects and interactive Assessments, SAM helps you master computer skills that are essential to your success in the classroom and workplace. “I have become more proficient in my current job due to using Word and Excel on a daily basis. I have learned to make some parts of my job much easier and more efficient.” -Student

4. Engaged with you. Access Your Campus LMS Log in with your username and password. ** The login page will vary by campus.

5. Engaged with you. Access Your Course Your course will include a combination of links to content provided by your instructor and Cengage Learning. You will need your access code (or have the ability to purchase access) the first time you click on one of the links. Cengage Resources are identified with a link icon as pictured here.

6. Engaged with you. Payment Options Option 1: Purchase online Option 2: Already purchased an access code? Redeem your code here Option 3: Or buy later and start your trial access (available for a limited time after class start date)

7. Engaged with you. Payment Option 1 Enter your 14 digit access code that you received with your textbook bundle, or purchased from a course- specific website.

8. Engaged with you. Payment Option 2 Purchase online with a credit / debt card or PayPal account.

9. Engaged with you. Option 3: Go directly to your course and pay later. Once the grace period ends, you will need to enter an access code or pay online.

10. Engaged with you. SAM After completing one of the three payment options, you will be taken directly into your course materials. Please be aware that these resources will open in a new tab or window, so you will want to make sure that you allow popups. Click Enter.

11. Engaged with you. SAM Assignments There are 3 different types of assignments inside of SAM: Training – Interactive/simulated practice opportunities to develop skills and knowledge of Microsoft Office and Computer Concepts Exams – interactive assessments that measure proficiency and knowledge Projects – automatically graded, live in the application assignments that engage students in creating real word, business related documents such as resumes, presentations and spreadsheets

12. Engaged with you. Welcome to SAM Reports Once you have completed assignments you will be able to get immediate feedback and other helpful reports here. Study Guide- Remediation to trainings and the reader Project Reports- once you submit a project SAM will automatically grade it and provide feedback in your document

13. Engaged with you. Access your eText SAM also includes a digital version of your textbook. You will have access to a variety of tools to help you study. You can take notes, highlight, access key terms and more.

14. Engaged with you. Questions? We’re Here to Help! Need Help? Begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System Once your case is submitted, you’ll receive a case ID and access to 24/7 email or live chat! Or you can speak with an agent by calling the phone number provided upon your case submission. Phone Support: Monday through Thursday: 8:30am to 9:00pm (EST) Friday: 8:30am to 6:00pm (EST) Don’t see a Technical Support Link in your Course? Notify your instructor and ask them to add the LMS Technical Support link. You can contact Technical Support outside of your campus LMS by visiting www.cengage.com/support www.cengage.com/support If submitting from outside your LMS, please choose MindLinks as your product.

15. Engaged with you. Tracking your Support Request You can return to the link in your course and then click Home to access details of your support request at any time. If you click on the Case ID, you will also have access to our 24x7 chat. Please provide your Case ID to the support agent if you initiate a session.