1. Consultant Learning Services Microsoft Store Customer Service and Support Sutherland Global Services

2. Customer Service and Support Sutherland Global Services Course Content: Lesson 1: Why Windows 7? Lesson 2: Windows 7 Essentials Lesson 3: Windows 7 Features Lesson 4: Ways to install Windows 7

3. Lesson 1. Reasons to choose Windows 7 Customer Service and Support Sutherland Global Services

4. This course will help you: Fully understand the top four reasons to recommend Windows 7 PCs rather than the alternatives Familiarize yourself with some additional reasons to recommend Windows 7 PCs Customer Service and Support Sutherland Global Services

5. Top Four Reasons to Recommend Windows 7 PCs The best value for their money The right computer for their needs More compatibility Better reliability than previous versions Customer Service and Support Sutherland Global Services

6. Customer Service and Support Sutherland Global Services Best value Better specs with lower price range Windows Live is free

7. Customer Service and Support Sutherland Global Services More Choice Best selection of PCs and the right PC for entertainment and for work

8. Customer Service and Support Sutherland Global Services Best compatibility Programs just work * PC users have a world of compatible software and hardware to choose from, with most software developed to run on PCs.* The alternative only supports 12 of the top 25 finance programs, 12 of the top 25 business programs, and 11 of the top 25 games. Connect your devices * Virtually every device that connects to your PC, from cameras to printers to Xbox® systems and TVs, will work with PCs.

9. Customer Service and Support Sutherland Global Services Faster and More reliable Enhanced stability for fewer crashes and freezes Designed to sleep, resume, and respond to commands more quickly Easy data recovery with automatic backup Safer, faster web browsing with Internet Explorer® 9, which stops 99 percent of malware.*

10. Customer Service and Support Sutherland Global Services Lesson 2. The right edition for your customer

11. This course will help you: Help your customer choose the right edition of Windows 7 Explain the benefits and key features of Windows Live Demonstrate those benefits in compelling ways Customer Service and Support Sutherland Global Services

12. Customer Service and Support Sutherland Global Services Windows 7 Editions Windows 7 Starter Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate

13. Customer Service and Support Sutherland Global Services Windows 7 Starter Windows 7 Starter Compatibility with a wide variety of software and devices Pinning and Jump Lists – Launch programs faster and more easily and find documents used most often. Opportunity to join a HomeGroup

14. Customer Service and Support Sutherland Global Services Windows 7 Home Premium Windows 7 Home Premium Desktop Personalisation – Customers can personalise their desktop with their own photos, themes, and sounds. HomeGroup – Customers can easily share files and printers among multiple PCs with Windows 7 at home. Remote Media Streaming – Customers can stream music and videos from a home PC to a laptop over the Internet.

15. Customer Service and Support Sutherland Global Services Windows 7 Professional Windows 7 Professional Domain Join – Connect to company networks easily and more securely. Windows XP® Mode – Use almost any Windows XP business program. Advanced Backup and Restore – Back up data automatically to networks and external hard drives. Customer Service and Support Sutherland Global Services

16. Customer Service and Support Sutherland Global Services Windows 7 Ultimate Windows 7 Ultimate Bitlocker® – Help protect your customers' data from theft with powerful encryption. Multi-Language Support – Help your customers work in their choice of 35 languages.

17. Customer Service and Support Sutherland Global Services Windows 7 Comparison

18. Customer Service and Support Sutherland Global Services Lesson 3. Features

19. Customer Service and Support Sutherland Global Services Windows 7 Features Aero Snap Shake Peek Windows Taskbar Pin and Jump Lists HomeGroup Domain Join Windows Media Player 12

20. Customer Service and Support Sutherland Global Services Snap Here's how: 1. Select one of the documents and drag it to the right edge of the screen. 2. Once the cursor reaches the edge, you'll see a visual cue that it's 'snapping. 3. In Internet Explorer 9, 'tear-off tabs' let customers see two sites side by side.

21. Customer Service and Support Sutherland Global Services Shake Here's how: 1. Grab the top of a window and shake it, and all the other open windows will minimize to the taskbar. 2. Shake the window again, and they'll all come back.

22. Customer Service and Support Sutherland Global Services Peek Here's how: 1. Move the cursor to the right edge of the taskbar and hover over the 'Show Desktop' button to make all windows transparent. This allows customers to see the desktop in just one click even if there are other windows open and running.

23. Customer Service and Support Sutherland Global Services Pin and Jumplists Here's how: 1. Pin any program or website to the taskbar so it's always just a click away. 2. Rearrange icons by simply dragging them to a desired location. 3. Hover over the icons to reveal previews of open windows or over thumbnails to see a full-screen preview..

24. Customer Service and Support Sutherland Global Services Here's how: 1. Hold the Windows button at the same time click on tab to activate the AERO feature AERO - AERO - Authentic, Energetic, Reflective and Open

25. Windows Media Player 12 Windows Media Player 12 available only in Windows 7 plays more music and video than ever, including Flip Video and unprotected songs from your iTunes library! Customer Service and Support Sutherland Global Services

26. Windows Media Center Customer Service and Support Sutherland Global Services No matter which way you choose, Media Center keeps you entertained by letting you: *Watch, pause, and record live TV. *See slide shows of your photos. *Play any song in your music library, or play CDs or DVDs.

27. HomeGroup Customer Service and Support Sutherland Global Services You can easily connect two or more PCs running Windows 7 on your home network to automatically start sharing printers— and your media and document libraries—with other people in your home.

28. Domain Join Customer Service and Support Sutherland Global Services A feature in Microsoft's Windows 7 operating system that enables users to connect their home PC to a domain (e.g., your office computer network). *The Professional and Ultimate editions of Windows 7 offers a wizard that will prompt you step-by-step to connect to a domain.

29. Wireless Networks Customer Service and Support Sutherland Global Services View Available Networks is a feature of Win 7 that enable users to see and connect to networks available. *Just click the network icon on the taskbar to see all your wireless and wired options—Wi ‑ Fi, mobile broadband, dial-up, or corporate VPN. One more click, and you're connected.

30. Customer Service and Support Sutherland Global Services Windows 7 Live Essentials Photo Gallery Movie Maker Live Mesh Live Messenger Windows Mail SkyDrive Hotmail

31. Customer Service and Support Sutherland Global Services Lesson 4. Installation options

32. Customer Service and Support Sutherland Global Services Ways to Install Windows 7 Windows Full Version Windows Upgrade Version Windows Anytime Upgrade Version

33. Customer Service and Support Sutherland Global Services Windows 7 Full Version For PCs with no operating system or versions of Windows other than XP or Vista. May be downloaded or shipped.

34. If the customer is a current XP or Vista user, then he could purchase Windows 7 Upgrade Version instead of the full version *Price is cheaper. May be downloaded or shipped. *Files will be transferred automatically Windows Upgrade Version Customer Service and Support Sutherland Global Services

35. Customer Service and Support Sutherland Global Services Windows 7 Anytime Upgrade Your customers can add features and get more out of Windows 7: upgrading is easy, doesn't change their files or settings, and only takes about 10 minutes.

36. Course Recap What are the Top four reasons to choose Windows 7? What are the Different editions of Windows 7? What are the different features of Windows 7? What are the different applications of Live Messenger? What are the different ways of installing Windows 7 Customer Service and Support Sutherland Global Services

37. Customer Service and Support Sutherland Global Services Questions?

38. Customer Service and Support Sutherland Global Services Thank You.