Presentation on theme: "Ron Carlee, DPA, CM Chief Operating Officer, ICMA Adjunct Professor, GWU Association for Rural & Small Libraries 2012 Annual Conference Raleigh, North."— Presentation transcript:
Ron Carlee, DPA, CM Chief Operating Officer, ICMA Adjunct Professor, GWU Association for Rural & Small Libraries 2012 Annual Conference Raleigh, North Carolina; September 2012
3 Population 1,751
4 …supporting local government professionals building sustainable communities that improve lives world wide.
5 Knowledge Network icma.org/kn Topic Libraries
Leadership is Not a Game of Solitaire. Leadership is influencing others… toward the (public) purpose of the organization. 6
Effective Leaders Socialized Power Orientation – High Emotional Maturity Jim Collins, 2005 Good to Great and the Social Sectors 7
The World of (Team)Work TASK WORK MANAGERIAL WORK LEADERSHIP WORK 8
Leadership For Organizational Ambition 1.Vision, Mission, Values, Plan 2.Create the brand and promote it 3.Build relationships; build trust 4.Perform – and Tell People About It 9
Aaron Wildavsky Politics of the Budgetary Process, 1964 Be a Good Politician – Cultivate an active clientele – Develop confidence among officials – Exploit ones opportunities Clientele: Find, Serve, Expand, Get Feedback Confidence – Be what they think you are. – Play it straight – Have integrity 11
Patron Customer Consumer Constituent Citizen 12 Stakeholder THE COMMUNITY
We Dont Know What We Dont Know What is important in your community? To whom? How do you know? What can / should the library do? 14
What is Important? 15
Building Digital Communities Vision Principles Goals Strategies
Availability Affordability Design for inclusion Public access ACCESS ADOPTION Relevance Digital literacy Consumer safety Economic and workforce development Education Health care Public safety and emergency services Civic engagement Social connections Building Digital Communities
21 Our Vision and Commitment to New Hanover County is… …to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. The mission of the Randolph County Public Library is to provide the informational and reading needs of the citizens of Randolph and surrounding counties.
Make Friends with Power 1.Understand concerns and issues of community leaders – elected and appointed; governmental and non-governmental. 2.Be a team player and effective advocate. 3.Be sociable. 4.Keep leaders informed. 5.Build trust. 6.Dont wait to be asked.
Interdependence in Asymmetrical 25
Partnering Get to know each other. Understand purpose of the relationship. Provide appropriate structure. Build trust by spending time together and following through on commitments. 26
Budget video Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All) Pair the data with a compelling story that gives makes the data live. 32
Miami, OK 14,000 Population 7 Tribal Nations; 17% of Population Single outlet library 9.38 FTEs 1 MLS
The Edge Initiative Edge is a national initiative to develop, test, and promote widespread adoption of benchmarks that help library leaders measure effectiveness of technology services for their communities The Edge benchmarks help communities motivate reinvestment and inspire continuous improvement in technology services for the public Edge is led by a national coalition of library and government organizations including the International City/County Management Association (ICMA)
Community Value Here are our communitys results in comparison with others
Engaging Community & Decision Makers Here are our communitys results in comparison with others
Organizational Management Here are our communitys results in comparison with others
Increasing digital literacy in the community DIGITAL LITERACY - the ability to use information and communication technologies to find, evaluate, create, and communicate information requiring both cognitive and technical skills.
Miami Public Library computer classes
Increase digital literacy in the community Here are our communitys results in comparison with others
Increase digital literacy in the community What is being said… This means the world to me. So glad you offer this and it doesnt cost a dime. This is priceless and I thank you immensely for this service. I am looking forward to continuing! ~Computer Lab student I learned a lot about the computer and enjoyed the class very much! ~Computer Lab student
Staff technology expertise to support community members needs and goals For the Miami Public Library to offer technology training, it is critical that we hire and train staff in the latest technologies so that they can assist community members in meeting their personal and professional technology goals.
Staff technology expertise to support community members needs and goals Here are our communitys results in comparison with others
Priorities Increasing digital literacy Providing educational support Meeting the needs of everyone including those with disabilities Community Planning
Tom Robbins: If civilization is ever going to be anything but a grandiose pratfall, anything more than a can of deodorizer in the [outhouse] of existence, then statesmen are going to have to concern themselves with magic and poetry. 48
Magic Sandras seen a leprechaun. Eddie touch a troll, Laurie danced with witches, Charlie found some goblins gold. Donald heard a mermaid sing, Susy spied an elf, But all the magic I have known Ive had to make myself. (Silverstein, Shel Where the Sidewalk Ends.) 49