Presentation on theme: "SUPPLIER PARTNERSHIP An efficient SCM , built on strong partnerships will create high levels of people satisfaction and customer satisfaction. Ensuring."— Presentation transcript:
1 SUPPLIER PARTNERSHIPAn efficient SCM , built on strong partnerships will create high levels of people satisfaction and customer satisfaction.Ensuring the partnership processes for an organization is use of QMS Audits, reviews and action plans.Partnership are Planned and managed must be in line with overall policies and strategies and support the operation of the processes.
2 Principle’s of Customer & Supplier Partnership by Dr Kaoru Ishikawa Customer & Supplier are fully Responsible for Control for Quality.Customer & Supplier are Independent of each other.Customer’s must be given full Information about the raw material, semi finished products (or) services required.Clear Contract regarding Quality, Quantity, Price, Delivery Modes, Etc.
3 Evaluation of Same Quality Standards by Both the Customers & Suppliers Principle’s of Customer & Supplier Partnership by Dr Kaoru IshikawaEvaluation of Same Quality Standards by Both the Customers & SuppliersProblem Solving By DiscussionExchange Information & Feed BackBoth Customer & Supplier do Business transaction w.r.t. END USER.
4 SOURCING PARTNERING Long Term Commitment Trust Shared Vision Sole MultipleSingle
5 SUPPLIER SELECTION BASED ON Quality Philosophy of the CustomerStable ManagementHigh Technical Standards With FutureRaw materials & Parts Meet Quality StdDelivery as per ScheduleEffective Quality SystemRecord of Customer Satisfaction Credibility in Industries
6 Supplier Rating Quality On Time delivery Service Internal Structure Customer SatisfactionReview Reports
7 Potential Pitfalls of Partnership Fear of Unknown ConceptStarting EarlyPoor CommunicationImpatienceMistrustOver dependencyTime & Resources
9 PERFORMANCE MEASURE IN TQM Performance can be expressed in Financial & Non Financial Terms.Performance Measure Provides the right direction.Performance Based on Quality, Product, Service, Process, Sales, Customer Satisfaction, Cost Reduction.Performance Shows Whether the Organization makes Profit (or) Loss
10 Performance Based On Objectives Customers Suppliers Production Human ResourcesR & DMarketing / Sales
11 Strategic Measurement System QualityCostFlexibilityInnovationReliabilityGraphs, Bar Diagram, Control ChartsTaguchi Loss Function