1. EPSA GSK Training on Soft Skills

2. B C Key Findings Results Research Process A

3. 3 GSK Knowledge Centre @ 2012 P - 19561 Study Details Objective Respondents Fieldwork Survey Objective of the survey is to gain insights from EPSA on type of training packages and form of delivering training in pharmacy environment Fieldwork took place between 18 April’12 – 18 May ‘12 197 respondents Quantitative Research Web Survey using My Survey Tool

4. 4 GSK Knowledge Centre @ 2012 P - 19561 Q1. What is your current situation when completing this survey Base: 197 Responses Summary Target Respondents - Experience Number Currently a student with no experience in pharmacy channel 72 Currently a student with experience in pharmacy (less than 6 months). 88 Qualified and doing curriculum internship for 6 months. 20 Qualified and working in a pharmacy for over 6 months. 17

5. C Results Research Process Key Findings B A

6. GSK Knowledge Centre @ 2012 P - 19561 6 More than half of the respondents feel that conducting Face to Face training session is the best way for the industry to support them Almost 3 out of 5 respondents need Product training to offer proper patient recommendation and also consider it as an influential recommendation factor Almost 2 out of 3 respondents feel that training material should reflect Product Benefits for patients Overall, respondents have ranked Simulation of real life situations as the best training support from industry followed by Case studies  However, respondents who are working in a pharmacy for over 6 months have ranked Case studies as best training support followed by Supportive data from clinical trial Respondents expects more collaboration and interaction with industry in terms of providing them training, Internships, latest/ updated information etc. as an outcome of their partnership with industry Key Findings

7. Research Process A B Key Findings Results: Overall C

8. 8 GSK Knowledge Centre @ 2012 P - 19561 Q2. What do you feel is the best way for the industry to support you, as the pharmacist of the future, with trainings and educational materials? Base: 197 More than half of the respondents feel that conducting Face to Face training session is the best way for the industry to support them Congresses, workshops Internships Scientific internships and practical experience in production Support the faculty with money that will be invested in laboratories, equipment and materials for students Symposiums with a specialist detailing disease area training and the manufacturer supplying product training

9. 9 GSK Knowledge Centre @ 2012 P - 19561 Q3. What information from the industry would you need to offer proper patient recommendation and would influence your recommendation in a disease area? Base: 197 Almost 3 out of 5 respondents need Product training to offer proper patient recommendation and also consider it as an influential recommendation factor Private meeting with experienced specialists (pharmacists, doctors)

10. 10 GSK Knowledge Centre @ 2012 P - 19561 Q4. Do you feel that training material should reflect product benefit for patients or disease area lead? Base: 197 Almost 2 out of 3 respondents feel that training material should reflect Product Benefits for patients

11. 11 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Base: 196 Overall, respondents have ranked Simulation of real life situations as the best training support from industry followed by Case studies. However, respondents who are working in a pharmacy for over 6 months have ranked Case studies as best training support followed by Supportive data from clinical trial *Stated Mean Rank 2.8 3.3 3.5 3.6 3.7 4.1 (1- Most important, 6- Least important) * Sorted on the basis of Stated Mean Rank

12. 12 GSK Knowledge Centre @ 2012 P - 19561 Q6. What are your expectations of a partnership between the Industry and you as a future pharmacist? Expectations from Industry: Verbatim Comments I would like take part of the Industry because working together, pharmacists could develop their knowledge in this area. More transparency, more involvement of the community pharmacist in the industry decision. I expect a good relationship which encourages all pharmacists to keep on learning and facilitates easy access to new information and skills.. Furthermore, case studies and medicinal products provide progress that after could have an impact on patients. Giving some clues and advices, share knowledge and experience and psychological aspect of pharmacy working things that you cant learn at university. The industry should give pharmacists the possibility to participate in patient-based projects, which are funded or organised by the pharmaceutical industry. They should also train pharmacists in objectives that the companies know al their keypoints In a future, I wonder I will a connection between Industry and patients, giving them the best proposal concerned on new therapeutical medicaments Exhaustive List

13. Research Process A B Key Findings Results: By Experience C

14. 14 GSK Knowledge Centre @ 2012 P - 19561 Support from Industry: Trainings and Educational Material Target Respondents – Experience App Digital/Gadget (iPad, iPhone, Tablet...) Face to face training sessions for groups of pharmacists Face to face training sessions in the pharmacy Long distance paper based learning Online symposiums with a specialist detailing disease area training and the manufacturer supplying product training Online training modules Others Currently a student with no experience in pharmacy channel (N= 72) 17%64%63%13%38%24%3% Currently a student with experience in pharmacy (less than 6 months) (N=88) 24%61%56%6%32%39%2% Qualified and doing curriculum internship for 6 months (N= 20) 15%75%30%5%50%40%-- Qualified and working in a pharmacy for over 6 months (N=17) 6%65%53%6%47%41%12% Q2. What do you feel is the best way for the industry to support you, as the pharmacist of the future, with trainings and educational materials?

15. 15 GSK Knowledge Centre @ 2012 P - 19561 Base: 72 Information Need: For Patient Recommendation Q3. What information from the industry would you need to offer proper patient recommendation and would influence your recommendation in a disease area? Disease area training Marketing training Product training Special patient communication on certain disease areas Other Currently a student with experience in pharmacy (less than 6 months)Currently a student with no experience in pharmacy channel Qualified and doing curriculum internship for 6 months Qualified and working in a pharmacy for over 6 months Private meeting with experienced specialists (pharmacists, doctors) Base: 88 Base: 20 Base: 17

16. 16 GSK Knowledge Centre @ 2012 P - 19561 Training Material : Product Benefit or Disease Area Lead Q4. Do you feel that training material should reflect product benefit for patients or disease area lead?

17. 17 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Expectations: Training Material (1 of 5) Mean Scores Attributes Case studies Supportive data from clinical trials Pros and cons of the product in reference to other medicinal products Simulation of real-life situations Interaction between participants (peer learning) Best practice examples 1 2 3 4 56

18. 18 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Base: 72 Currently a student with no experience in pharmacy channel *Stated Mean Rank 2.5 3.4 3.6 3.9 4.0 * Sorted on the basis of Stated Mean Rank Expectations: Training Material (2 of 5) (1- Most important, 6- Least important)

19. 19 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Base: 87 *Stated Mean Rank 3.0 3.4 3.6 4.1 * Sorted on the basis of Stated Mean Rank Currently a student with experience in pharmacy (less than 6 months) Expectations: Training Material (3 of 5) (1- Most important, 6- Least important)

20. 20 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Base: 20 *Stated Mean Rank 2.6 3.1 3.4 3.6 4.1 4.3 * Sorted on the basis of Stated Mean Rank Qualified and doing curriculum internship for 6 months Expectations: Training Material (4 of 5) (1- Most important, 6- Least important)

21. 21 GSK Knowledge Centre @ 2012 P - 19561 Q5. What are your expectations from the industry in offering training support for the pharmacy team? Base: 17 *Stated Mean Rank 2.1 3.1 3.4 3.8 4.0 4.6 * Sorted on the basis of Stated Mean Rank Qualified and working in a pharmacy for over 6 months Expectations: Training Material (5 of 5) (1- Most important, 6- Least important)

22. 22 GSK Knowledge Centre @ 2012 P - 19561 Thank You