1. © Mentor Plus 2008. All Rights Reserved. CART May 16-18, 2012 These times, they are a changing...

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3. Wednesday Agenda Changing For Good The Power of Habit The Valve Employee Handbook Lie to get what you want __________________________________ Prep for tomorrow’s live sessions

4. © Mentor Plus 2008. All Rights Reserved. Changing for Good Addictive Behaviors? Stages of Change Codified Specific Actions depending on Stage The Change Spiral

5. © Mentor Plus 2008. All Rights Reserved. Change Codified StageCharacteristicsStrategies for Success Pre- contemplation Resist change, change the subject, ignorance is bliss, problems come from outside of self, demoralized,  Consciousness Raising,  Enabling/Helping relationships,  Social liberation, Contemplation Search for absolute certainty, waiting for magic moment, wishful thinking, premature action – not well considered, each mini-failure makes action harder  Emotional Arousal,  Return to consciousness,  Self re-evaluation*149  Helping-enabling relationships, Preparation Even sufficient warnings don't seem to motivate until something dramatic occurs, Action requires preparation, planning is key  Self re-evaluation  Commitment*154  Helping Relationships Action Take preparation too lightly, reliance on a single technique, must have a well considered plan specific to your environment Counter thinking *181,  Environmental Control  Reward Maintenance Even negative habits become our friends, we assume we will succeed the first time, over-confidence, The Spiral of change, zero tolerance Self efficacy Recycling – mini decisions lead to maxi decisions Termination Life-long change doesn’t come without ongoing temptation Free Will vs. Determination

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7. The Power of Habit by Charles Duhigg Riots in the streets of Kufa –Major observed a pattern –Pattern interrupt applied –Riots ended

8. © Mentor Plus 2008. All Rights Reserved. Habits “Habits aren’t destiny. Habits can be ignored, changed, or replaced... When habits emerge the brain stops fully participating in decision making. It stops working so hard and diverts focus to other tasks. So unless you deliberately fight a habit – unless you find new routines the pattern will unfold automatically.”

9. © Mentor Plus 2008. All Rights Reserved. The habit loop

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11. Keystone Habits Self regulation; recognizing the cues/triggers Having a plan for dealing with the cues Modifying the routine for more desirable outcomes Relishing in the new rewards

12. © Mentor Plus 2008. All Rights Reserved. Applying the Process One issue in your firm that needs changing What stage are you at right now? What strategies are needed to succeed? How will you maintain the change?

13. © Mentor Plus 2008. All Rights Reserved. How does this apply? Partners who are stuck in old paradigm Team members who aren’t progressing Clients who loose focus and fail to implement Ourselves...

14. © Mentor Plus 2008. All Rights Reserved. Changing for Good ORID Objective: What words or phrases stood out? Reflective: How do you feel about this? Implications: What meaning does this have for you? Decisional: How will you use this going forward?

15. © Mentor Plus 2008. All Rights Reserved. http://www.the-estheticians.com/ Est. 1974 Gross: $525K

16. © Mentor Plus 2008. All Rights Reserved. Business Demo #2 The Estheticians –Sky Hill

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18. Discovery Process Background Current State $COPE Assessment $COPE IT! Analysis Business Model Review $COPE Analysis Worksheet

19. © Mentor Plus 2008. All Rights Reserved. Observe Behavioral Style Discoveries??? Financial Trends Habits that may be impeding growth

20. © Mentor Plus 2008. All Rights Reserved. Planning Rapid Improvement Projects Mini-dashboard Habit reengineering

21. © Mentor Plus 2008. All Rights Reserved. http://sanmateo.thecleaningauthority.com/ Franchise “Green Seal Certified” Detail & Rotation Web presence Social Media Gross: $935K

22. © Mentor Plus 2008. All Rights Reserved. Jennifer YoungJanelle Kam Business Demo #1 The Cleaning Authority

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24. Business Building Blocks Key Partners; Who Helps You Key Activities; What You Do Key Resources Tangible- Intangible Costs; Direct and IndirectRevenue and Benefits Value Provided; What Customers get Customers; Who You Serve Customer Relationships How You Interact Channels; How You Service Customers

25. © Mentor Plus 2008. All Rights Reserved. Decision Support Loops $Finance Expectations Feedback Personal Business Customers Operations People Planning End Goals Expectations Feedback Day-to-Day Long Term Expectations Feedback Expectations Feedback How do you make decisions? ©Mentor Plus All Rights Reserved

26. © Mentor Plus 2008. All Rights Reserved. $COPE Analysis Worksheet $ Finance C ustomers O perations P eople E nd In Mind Strengths Opportunities Challenges Threats Ideal Outcomes Why? ©Mentor Plus All Rights Reserved