4QUESTION 1 What was Moto’s purpose & agenda for the first meeting with Crowell? How does he try to implement his agenda?ContactBuilding TrustGift givingBuilding RelationshipsTaking Negotiation to Next StepBeing Ambassador for KKDCHRIS
5QUESTION 2 What happened to introduce noise into the communication from Moto to Crowell, and vice versa?SAMNoise is defined as anything that serves to undermine the communication of the intended meaning.
6Elements of Noise from Case Study Noise transmitted from Crowell to Moto.IntroductionBusiness cardBoastingInterrupting MotoFirst Name basisNoise transmitted from Moto to Crowell.Speech and ReflectionLanguage barrierSAM
7QUESTION 3 What was the significance of the dolls? What went wrong? Unique cultural gift & kind gestureRelationship BuildingSymbolismCultural differences & cause for controversyCommon ground for courtesyExample of differences in Japanese and American businessEM
8QUESTION 4 Why did Crowell’s remarks about Allmack threaten a loss of face from Moto’s perspective? Relationship building vs. Status buildingHumiliationThreat of loss of faceAmerican efficiency vs. Japanese negiotiationsImplicationsEM
9QUESTION 5 How did Moto feel about Kubushevsky’s behaviour early on QUESTION 5 How did Moto feel about Kubushevsky’s behaviour early on? How did their relationship change?Initially, George was amiable & polite, but not interested in forming deeper relationship.During their first drinking session, George & Moto opened up to each other.Created mutual respectFormed more intimate bondMoto felt comfortable with George & thankful for his friendship & valuable lessons.SIAN
12Cultural Variables in the Decision Making Process CHRIS
13CONCLUSION Ideal intercultural communication Applied to Case Study Careful EncodingSelective TransmissionCareful Decoding of FeedbackFollow-up ActionsApplied to Case StudyManagers must be aware of how culture is reflected in communicationBe culturally sensitive to avoid miscommunications.Adjust own communication style to convey messages successfully to a receiver.SIAN