Presentation on theme: "Cardiac Monitoring Unit (CMU) Hull Royal Infirmary Cardiac Monitoring Unit (CMU) Hull Royal Infirmary Diane Rothwell, Project Manager North & East Yorkshire."— Presentation transcript:
Cardiac Monitoring Unit (CMU) Hull Royal Infirmary Cardiac Monitoring Unit (CMU) Hull Royal Infirmary Diane Rothwell, Project Manager North & East Yorkshire & Northern Lincolnshire CHD Collaborative firstname.lastname@example.org THE JOURNEY SO FAR.. THE JOURNEY SO FAR..
2 WAY COMMUNICATION BOARD ENGAGAING PERSONNEL WITHIN THE MICROSYSTEM
CHALLENGE OF THE MONTH The CMU Team work together to Provide Quality Care That Reaches the Heart of the Problem Your Heart in Our Hands
P ATIENTS To carry out Discovery Interviews with Patients and their carers. Interviews being scheduled PDSA in Progress Aim: To find out what our patients think about the care and services we provide. OTHER PDSAS PLANNED Patient Information Suggestion Box Patient Questionnaire DISCOVERY INTERVIEW PDSA
INCREASE – WHY?33% AMI Statistical Process Control
The 5 Ps! Patterns Personnel Processes Patients
Purpose ASPIRATIONS Patient Experience Patient Experience Improve the interface with other Microsystems Improve the interface with other Microsystems Integration service improvement is not a separate activity Integration service improvement is not a separate activity Ensure that CMU is a place that people feel happy about coming to work. Ensure that CMU is a place that people feel happy about coming to work.
Reflections of Reflections of Clinical Microsystems Clinical Microsystems I must admit my initial thoughts were somewhat sceptical I contracted microsytemiti s Microsystems has given me a much needed boost of enthusiasm I feel privileged to have had the experiences Ive had I was full of ideas of how we could use the concept in CMU I feel better equipped to suggest ways in which we could change Being involved with Microsystems has made a difference to staff morale We are creating a culture that supports service improvement Staff feel empowered to make small changes from within our microsystem Microsystems has helped us explore ways of improving communication