1. Overview of the Restaurant and Foodservice Industry
Section 1.1

2. Just the Facts The industry has annual sales of over $550 billion
There are more than 945,000 restaurants and foodservice operators
Employs more than 13 million people (9% of the workforce)
Travel and tourism industry averages annual sales over $1 trillion

3. Overview
Examine the size and scope of the many restaurants and businesses that comprise the industry
Explore the history of the foodservice industry

4. The Restaurant and Foodservice Industry
People eat out for enjoyment and entertainment
The industry can be divided into two major parts or segments:
Commercial
Noncommercial

5. Commercial Restaurant and Foodservice Segment
Makes up almost 80% of the industry
Types of establishments include:
Restaurants
Catering and banquets
Retail
Stadium
Airline and cruise ships

6. Types of Establishments
Restaurants: There are many types of restaurants, including quick-service, fine-dining, casual, theme restaurants, buffets, and cafeterias.
Catering and banquets: The menu is chosen by the host of an event for a specified number of people. Food may be prepared on or off location .
Retail: Offer prepared meals to be eaten in the store or at home. Vending machines are also considered to be retail.
Stadiums: May be privately run or use large-scale contractors.

7. Restaurant Segments Restaurant Segment Services Offered
Avg. Per-Person Dinner Check
Family Dining Full-Service
Serving staff provides service, and the order is taken while the patron is seated. Patrons pay after they eat.
$10 or less
Casual Dining Full-Service
Serving staff provides service at the table, and the order is taken while the patron is seated. Patrons pay after they eat.
$10 - $25 range
Fine Dining Full-Service
Serving staff provides service at the table, and the order is taken while the patron is seated. Patrons pay after the eat.
$25 or more
Quick Service (Fast Food)
Order is taken while the patron is standing and pays before eating. Food may be eaten on premises, taken out, or delivered.
$3 - $6 range
Quick-Casual
Attractive and comfortable establishments serving freshly prepared, wholesome quality, authentic food in a reasonably fast service format.
$7 - $9 range

8. Noncommercial Foodservice Segment
This segment prepares and serves food in support of some other establishments’ main function
Examples include:
Schools and universities
Military bases and ships
Health-care facilities
Club and member-based facilities (golf or athletic clubs)
Foodservice is typically handled in one of two ways:
Contract feeding: contractors manage and operate the dining facilities
Self-operators: companies hire their own staff to operate foodservices

9. The Big Picture: The Hospitality Industry
Restaurants and foodservice fall under the umbrella of the hospitality industry, but even bigger hospitality falls under travel and tourism
Travel and tourism: the combination of all the services that people need and will pay for when away from the home, including transportation, lodging, and dining
Hospitality: the services that people use when away from home
Tourism: travel for recreation, leisure, or business purposes

10. The History of Hospitality and Foodservice
The Beginning: Ancient Greece and Rome (400 B.C. – 300 B.C.)
Ancient Greeks rarely dined out, but they did enjoy the social aspect of eating at banquets
In 282 B.C. Rome conquered the lands surrounding the Mediterranean; Romans served meals at home
As the Roman Empire expanded there was an increased use of spices and growing knowledge of different cuisine
Marcus Apicius: a Roman, gourmet, and lover of luxury was so interested in cooking the he wrote one of the earliest cookbooks De Re Coquinaria (On Cooking)

11. The History of Hospitality and Foodservice
The Beginning: Ancient Greece and Rome (300 B.C. – 400 B.C.)
Private clubs called lesche, offered food to members
Other establishments, called phatnai, catered to travelers, traders, and visiting diplomats
The Middle Ages (500 A.D. – 1300 A.D.)
A shift from hunting and gathering to an agrarian (farming) society
On feudal farms banquets were held almost every night, with one purpose: to eat

12. The History of Hospitality and Foodservice
The Renaissance through the French Revolution (1400 A.D. – A.D.)
Reemergence of spice trade
Expansion of world travel
1533 A.D.: Catherine de Medici brings silverware to France
Noblemen used food and use of exotic spices to show wealth creating haute cuisine
An elaborate and refined cooking system of food preparation
1650 A.D.: First café (coffee house) opens in Oxford, England

13. The History of Hospitality and Foodservice
The Renaissance through the French Revolution (1400 A.D. – A.D.)
Guilds: associations of people with similar interests or professions were organized
1750 A.D.: Boulanger began serving hot soups. He called his café restorante (the root word for restaurant)
After the French Revolution many cooks did not have jobs and began opening restaurants of their own like Boulanger – dining out on a large scale was born

14. Major Contributors Marie-Antoine Carême (1784-1833)
Accomplishment: Defined the art of grand cuisine
Contribution: very refined, elaborate cuisine, perfected fine French sauces
Georges August Escoffier ( )
Accomplishment: Credited with refining Carême’s grand cuisine into the more contemporary classical cuisine
Contribution: established exact rules of conduct and dress for chefs and developed kitchen brigade

15. The History of Hospitality and Foodservice
Europe's Industrial Revolution (1750 – 1890’s)
There was mass migration to cities
With the invention of the railroad in 1825, inns, taverns, and foodservice facilities near rail stations began to grow
The Gilded Age (1850 – 1900’s)
Scientific revolution
Louis Pasteur: developed pasteurization
Nicolas Appert: developed canning
Nurse Florence Nightingale: argued health was dependent on appropriate diet

16. The History of Hospitality and Foodservice
The Gilded Age (1850 – 1890’s)
Entrepreneurs opened fancy restaurants such as Delmonico’s and the Astor House
1848: people poured into California as they gold was discovered
To meet the growing population cafeterias opened, an assembly-line process of serving food quickly and cheaply without the need for servers

17. The History of Hospitality and Foodservice
The 20th Century (1900 – 1999)
U.S. employment was at an all-time high, therefore more people were eating out
By the Depression in the 1930s restaurants closed due to economic troubles
1940s: Boom in the lodging industry as people traveled for war-related reasons (WWII)
1950s: Quick-service restaurant segment grew quickly
1970s to today: growth of national chain restaurants changing the notion of eating out to an everyday occasion

18. Contributions from Entrepreneurs
1837: Delmonico brothers open additional restaurants in Manhattan, beginning the first restaurant chain
1876: Fred Harvey opens the Harvey House building one of the earliest nationwide chain restaurants
1921: Ray Allen and Frank Wright begin selling rights allowing people to sell their root beer (A&W), creating the first franchise company
1921: White Castle in Wichita, Kansas becomes the first chain of quick-service hamburger restaurant

19. Contributions from Entrepreneurs
1958: Frank Carney creates the Pizza Hut franchise, one of the first quick-service franchises to focus on a menu other than hamburgers
1968: Bill Darden opens the first Red Lobster, focusing on affordable prices and full service (Darden Restaurants also include: Olive Garden, Bahama Breeze, The Capital Grille, and LongHorn Steakhouse)
1971: Starbucks opens in Seattle, Washington
1977: Ruth Fertel opens Ruth’s Chris Steak House, starting one of the first national fine-dining chains

20. The Future
The spread of civilization, growth of international trade, and improvements in science and technology all played a part in making foodservice the successful industry it is today.
Bound to tradition
It must be responsive to changes in the society that it serves