1. End User Support Lecture 5 Site Survey Planning Installation of Hardware

2. Lecture Objectives Introduce System Installation Steps Introduce System Installation Steps Examine Site Preparation Examine Site Preparation Site Management Notebook Site Management Notebook Installation planning for hardware Installation planning for hardware Hardware installation requirements Hardware installation requirements

3. System Installation Steps Site preparation Site preparation Hardware installation and configuration Hardware installation and configuration Operating system installation and configuration Operating system installation and configuration Application software installation and configuration Application software installation and configuration Site management Site management

4. Activity - Site Preparation In small groups, discuss: 1. Why is it important to survey and prepare the site before hardware or software installation? 2. What are the possible consequences if this is not done?

5. Site Preparation Site Survey, including: Site Survey, including: –Power supplies –Networking cables –Switch and telephone lines –Other requirements? (Hand-out) Ergonomic considerations (Discuss Hand-out) Ergonomic considerations (Discuss Hand-out) Site Preparation Checklist (Hand-out) Site Preparation Checklist (Hand-out)

6. Power Requirements Outlets Outlets –(2 prong, ground/earth 3 prong, etc) Outlet wiring Outlet wiring –(including earth, test) Circuit amperage Circuit amperage –(Higher start- up amperage, sufficient with other office equipment, e.g. copiers, fax machines, coffee machines, etc.) Shared circuits Shared circuits –(Loss of hard disk data, heavy motors or generators) Power stability Power stability –(Local electricity supply & supplier, Power Conditioner / UPS) Multiple computers Multiple computers –(Total power requirement, electrical contractor, any unusual requirements)

7. Safety Considerations Fire hazards Fire hazards Fire suppression system / portable fire extinguishers of the right type Fire suppression system / portable fire extinguishers of the right type –Electrical –Paper, etc –CEA 614 (Holon gas) Clear passages Clear passages Cabling Cabling

8. Activity - Site Preparation Checklist In groups, create a Site Preparation Checklist, including all the items important to check on when surveying a site for ICT In groups, create a Site Preparation Checklist, including all the items important to check on when surveying a site for ICT

9. Site Management Notebook Critical – large number of computers, multiple support staff, specialist equipment/installations Critical – large number of computers, multiple support staff, specialist equipment/installations One-stop source of information One-stop source of information Installation Management notebook – all information support specialists may need to operate, diagnose, troubleshoot, reconfigure, upgrade or repair the system and it’s components Installation Management notebook – all information support specialists may need to operate, diagnose, troubleshoot, reconfigure, upgrade or repair the system and it’s components (Hand-out) (Hand-out)

10. Site Management Notebook Might include: Might include: –Hardware configuration * –Operating System configuration –Network configuration –Software licenses –Configuration of application software –Special operating procedures –Warranty and repair information –A Problem Log * –Backup Media Log *

11. Hardware Installation Tools Basic Tools Set Basic Tools Set –Screwdriver set (Phillips & straight, small) –Nut driver set –Pliers (both types) –IC chip extractor/inserter –Parts-picker

12. Hardware Installation Tools Additional Tools: Additional Tools: –Pocket knife –Small parts container –Mirror –Small flashlight –PC Pocket Reference –Anti-static wrist strap –Electrician’s tape –Multi-meter Can you think of others?

13. Common Hardware Installation Steps Each installation / situation is different Each installation / situation is different Activity – Create a Hardware Installation Checklist Activity – Create a Hardware Installation Checklist (2 x Hand-out) (2 x Hand-out)

14. In Conclusion System Installation Steps System Installation Steps Site Preparation Site Preparation Site Management Notebook Site Management Notebook Installation planning for hardware Installation planning for hardware Hardware installation requirements Hardware installation requirements