1. CVIM Strategic Plan Update June 2010

2. Development

3. Make CVIM Chester County’s ‘Charity of Choice’

4. ◦ Visibility  Media Exposure  Consistent branding of all marketing materials  Awards  Opportunities to present/participate in events  Internal signage

5. ◦ Cultivation  Conducted numerous tours  Networking with Chambers

6. ◦ Funding Results  Pillar 100  22 NEW Pillar Members ~ 120 Guests  Total Raised: $1,686,325

7. ◦ Funding Results  With 5 weeks remaining to FY end  Spring Appeal – targeted approach ~ $52,000  Golf Classic – 124 golfers ~ Celebrity Auction  COC 2010 $258,000 vs. COC 2009 $288,000  Total operating funds raised exceeds operations budget:  Raised $2,010,788 vs. $1,917,000  Total funds raised $2,350,000 vs. FY09 $2,536,000

8. Looking Ahead ~ FY 2011 ◦ Visibility  Website redesign ~ Versatility ~ In-house updates  New donor recognition display and system  Clinic associations ~ Active leadership and participation

9. ◦ Cultivation  Expand development committee; infuse with new contacts  Secure more tours  Revisit relationships with all lapsed Pillars and donors  Re-energize COC efforts  Continue to build on legislator relationships ~ Be where the money is!

10. How can you Help? ~ Open new doors ~ Help us cultivate your contacts Continued success depends on NEW PROSPECTS and DONORS!

11. Operations

13. Facility Enhancement ◦ Expansion/Renovation  Clinic remained open ◦ Investments in Technology  Phone System  Med Services  Work Stations

14. Staff News ◦ Volunteers ◦ Front Desk Coordinator ◦ Front Office Staff/Volunteers ◦ Social Services Coordinator

15. Operational Efficiencies ◦ Data management ◦ Reporting ◦ Purchasing ◦ Forms/Systems

16. Patient Eligibility ◦ Criteria reviewed/revised ◦ Annual eligibility status ◦ Patient Screening ◦ Volume of new patient calls

17. Outreach ◦ Number of Events: 60 ◦ Number of People Reached: 3,608

18. Dispensary & Patient Assistance Program

20. Facility Enhancement ◦ Med Services software ◦ Data Net PAP module ◦ Medication Refill Line ◦ Web-based order process – AZ bulk order

21. Staff News ◦ Patient Assistance Coordinator ◦ New Volunteers  Pharmacists  Diabetes Educators  PAP Volunteers  Smoking Cessation Counselors Staff Development ◦ CDE Certification ◦ PAP Cross Training

22. Programs ◦ Patient Assistance Program (PAP)  Increased eligibility criteria of pharmaceutical companies  Workflow and increased efficiency  Astra Zeneca Audit  Statistics  Avg. of 110 new PAP applications/month  Avg. of 225 PAP reorders/month  $843,000 of medication received through PAP ◦ Diabetes Education  Increased availability of appointments  Consistency of education

23. Programs, continued ◦ Smoking Cessation Counseling  Increased availability of appointments  Increased number of interventions ◦ Medication Counseling  One-on-One intensive medication education  Pharmacy Student Community Outreach

24. Programs, continued ◦ Dispensary  Statistics  Encounters – increased 19%  Last Year - 3,965Current Year – 4,725  Number of Prescriptions Filled – increased 6%  Last Year - 12,028Current Year – 12,777  Retail Value of Meds Dispensed – increased 26%  Last Year - $609,171Current Year – $766,954  Medication Cost to CVIM = $38,000

25. Dental Services

26. Happy Smiles result from our work!

27. Facility Enhancement ◦ New offices ◦ New workstation ◦ New X-ray unit

28. Partnerships ◦ Temple ◦ Dental Society ◦ MCCC/Harcum ◦ Dental Hygiene Society ◦ Chester County Head Start ◦ Local Social Service Agencies

29. Staff News ◦ VP of Dental Affairs ◦ New volunteer Dentists/Hygienists Staff Development ◦ PHDHP License ◦ Anesthesia License ◦ EFDA Program

30. Program ◦ Patient Statistics ◦ Expansion of Hours ◦ Supply Management Quality Assurance ◦ Dental studies ◦ Credentialing

31. Medical Services

32. Excellent medical care of each and every patient!

33. Facility Enhancement ◦ Education Room ◦ CME Conference Room

34. Partnerships ◦ Temple Medical School ◦ Villanova ◦ UPenn Nurse Practitioner program ◦ West Chester University Nursing School ◦ Penn State ◦ Bryn Mawr Post BAC program ◦ Hospitals  Chester County  Paoli

35. Staff News ◦ New providers  6 Nurses  3 Doctors (7 more in process)  Registered Dietician Volunteer Staff Development ◦ Holistic Health Counselor

36. Program ◦ Patient Statistics ◦ Diabetes Clinic ◦ Allergy/Immunology Clinic ◦ Expansion of Women’s Services ◦ Cooking Class ◦ Walking Class ◦ CSA Enrollment ◦ HIV Testing

37. Quality Assurance ◦ New Credential Policy ◦ CME Sessions ◦ Blood Sugar Study ◦ National Committee for Quality Assurance