Presentation on theme: "Work Made Fun Robin Kennedy, SPHR My HR Department www.myhr.biz."— Presentation transcript:
Work Made Fun Robin Kennedy, SPHR My HR Department
FISH! Catch the Energy - Release the Potential
Re-Energizes the workplace Fosters teamwork Enhances productivity Boosts employee morale Creates memorable experiences for customers
Work Made Fun Gets Done!
Play Be There Make Their Day Choose Your Attitude The Philosophy The Philosophy
FISH Principle 1 Play
PLAY Go to work and have fun with it Throwing fish, kidding with customers, yelling after each other Invent new ways to enjoy the experience and make others enjoy it with them
PLAY Ideas Bulletin Board with employee photos (kids, pets, hobbies) Centralized point for sharing good news: weddings, births, new home Candid photos at work Cartoon of the day Tell a funny story about yourself Have silly days: NASCAR Day, Christmas in July Bubble wrap under someones desk chair Department of the Month: Highlight them, Activity for them Toy Box: stress balls, paddle ball Fun screensavers Music Adopt a cheer or code phrase to start each shift
FISH Principle 2 Be there
Be There Actively Listen Make the conscious effort to be engaged no matter where their minds are Living in the moment and not being a feather in the wind React to others and work with others
Be There Ideas Smile more often Look them in the eye Say Good Morning Listen to what others have to say Dont interrupt Ask how someone is, and really listen Restate what you heard … for clarification Give your undivided attention Act glad to see people Support someones idea Notice another persons mood and respond appropriately Pay attention – no matter what is distracting you
FISH Principle 3 Make their day
Make Their Day Engage customers in a way that creates memories, good feelings and stories Focus on them, let them know they are there and they are appreciated Form connections both physically and mentally
Make Their Day Ideas Every 100 th customer gets something Give an extra effort Host a customer (or employee) appreciation event Deliver an unexpected kindness Hug someone Laugh with someone Take a wildflower to a client Write a note Managers wash cars for employees Birthday or Work Anniversary celebration/acknowledgement Random act of kindness … Pay it forward Lunch together Popsicles on a hot day
FISH Principle 4 Choose your attitude
Choose Your Attitude Choosing to stay positive and engaged is a decision you can make Not easy when there are other distractions You control your attitude and how you want to respond
Choose Your Attitude Ideas Count your blessings, not your troubles Be grateful for every day – every client – every opportunity Write down things you like about your job Celebrate your successes Start fresh every day Each morning – decide to be happy Dont gossip Surround yourself with inspirational items: pictures, quotes Enjoy the moment – Whale photos Dont sweat the small stuff Stop complaining and blaming others Distance yourself from negative people Positive thought for the day or Daily devotional Look for the good in everything This too shall pass
Play …is synonymous with work. Its about having fun, enjoying yourself, being spontaneous and creative. Life is too short to spend it frowning… and FISH! brings a smile to your face! Make Their Day …Its about doing something special for your customers and co-workers. When you make someones day, you have given them a special gift they wont soon forget. Be There …Its about being focused on the moment and on the person or task with which you are engaged. When we are fully present with others, we are actively listening and important opportunities wont escape us. Choose Your Attitude …Its about accepting responsibility for all of our choices, even our attitude at work. A positive attitude is a decision we make.
FISH! in Healthcare This ideas fine for the fishmarket … but I work in healthcare!
FISHing Practice I usually sigh and roll my eyes when … The next time I want to roll my eyes I will … I really hate it when … happens at work. My normal reaction is to … For fishing practice I will try … The worst part of my job could become at least tolerable if I could … I think my fellow employees and/or patients would love it if I …
Envision An Ocean of Opportunities If my workplace were more fun and playful it would … I could help make my workplace more fun and playful by … I can see myself making someones day. This is what it looks like … I can be there for my clients. The best way I can do this is …
FISH! gets into the hearts and minds of everyone at work, empowering them to be alive and engaged. New attitudes develop. Performance improves. Customers notice. Trust increases.
For more on this and other training programs for your workplace, contact: Robin Kennedy, SPHR Human Resource Consultant My HR Department