1. National Infrastructure Tina Yule Technical Assurance Co-ordinator 21 st Century Government Unit

2. Local Authority Impact How will the national infrastructure programme affect our local strategy ? What must there be locally ? If there are mandated local requirements – who will pay ? What if we want to do it another way ? When will it happen ? If we need advice – where do we go ?

3. National Infrastructure Programme Objectives Sub-programmes –Business Process Architecture –Security & Authentication –Technical Architecture What it means for you !

4. National Infrastructure Establish a sustainable infrastructure to support the national adoption of the citizen account and DNA datasets by 2007 National portal for registration and authentication facilitating access to national and public services Agreed national core datasets, compliant with mandated technical standards, for citizens and addresses National implementations of citizen account and definitive national address datasets Underpinning infrastructure to support access to national datasets and portal Sustainable business case for the ongoing maintenance of the above

5. Initial Programme Phase Aims to establish infrastructure both centrally and within Councils to prove out conceptual business process and technical architecture

6. What will it provide ? Central authentication mechanism to support ‘cross border’ service provision Central ‘messaging’ –Birth process –Death process –Change of circumstance Central Infrastructure –National datasets –National systems

7. Citizen Account Adoption to provide a way to identify uniquely users of public services essential that management of this unique identity is consistent across the public sector –flexibility in the delivery of services –security of information –proactive service enablement –single source of clean data –reducing costs –contributing towards e-government targets essential to prevent 32 differing approaches to building of the account

8. Citizen Account Schema Development Consultancy (March – July ) Business Requirements Report Stakeholder Analysis Benefits Analysis Work Package Definitions UCRN Options Appraisal

9. UCRN options appraisal exercises (June 2004) identified NHS Central Registry as the preferred option to provide : –Unique Citizen Reference Number (UCRN) – Birth Reg/NHS No. –supporting national business processes –potential central data repository

10. What is NHSCR ? Civil Registration Data with links to Health Data Administered by GROS on behalf of the Health Service since 1952 Mainframe database (ICL VME) in Dundee 99.97% coverage

11. Citizen Account Council A Council B Council C CA CRM Directory Structure

12. Business Architecture To develop a national citizen account with associated business processes and data architecture linked to a security and authentication management process

13. Security & Authentication tightly controlled proof of concept programme will allow various models to be evaluated within a limited time frame (six to nine months) structured around a clear set of outcomes Local Authorities closely involved throughout in the specification and development of the required national infrastructure providing a clear model for others to follow

14. Proof of Concept Programme Seven Councils Scoping Detailed Planning 6 – 9 month duration

15. Programme Aim To develop a national vendor-independent framework for implementation of the national citizen account and associated security and authentication management processes

16. Technical Architecture national will be developed alongside the development of local models potential national store (the NHS Central Registry) central messaging functionality (e.g. a national services broker as developed by Reach in Ireland) portal services (as provided by DirectGov/Government Gateway) reduce duplication by learning from other administrations’ experiences and re-use technology, processes and products wherever possible ensure any such solutions are fit for purpose and represent value for money proof of concept approach allows options to be assessed for suitability, feasibility and acceptability detailed appraisal of options roll out over next 2 – 3 years

17. Business Rules Async Queuing/Polling GROSNHS Notify registered births and deaths Notify marriages/divorces Notify hospital birth and death to GROS Notify change of address (from GP) Notify change of Address (from CTax) Change status of citizen to ‘closed’ Update Citizen Account address Create new Citizen Account Notify new citizen requiring services Councils GROSNHSCRCHI CA Inter Agency Messaging Hub

18. Back Office LocalNationalCustodians Local Channel National Channel Authentication National Citizen Account National Gazetteer Local Gazetteer Local CRM Maintain & MIS ID Request to validate Authenticated ID Regular updates Integration Engine/Product Adaptors GI Local Citizen Account Local CRM Authentication GSX/ Messaging

19. Customer First (MGF3) Programme Steering Board National Infrastructure Programme Board Entitlement Card Sub-Programme Board CRMCA Sub-Programme Board DNAS Sub-Programme Board Programme Management Teams (Programme and Project Managers, Theme Leads etc.) Programme Office Governance

20. Plan Stage 1 – 6 to 9 months –Develop core infrastructure to support MGF3 proof of concept projects and NHSCR project prototypes - ensure core infrastructure is scalable, cost-effective and sufficiently sustainable to support national roll out –To review existing NHSCR infrastructure and develop an upgrade and migration plan Stage 2 – 9 to 12 months –Review proof of concept projects confirming feasibility of national infrastructure and develop plan for full roll out Stage 2 – 12 to 24 months –Plan and implement full roll out of all national infrastructure to support the CA and UCRN across the public sector

21. Key Success Factors Joint development of the framework by July 2005 Buy-in of all relevant agencies and MGF programme boards Sustainability of the framework Economies of scale achieved through common development and procurement Maintaining citizen focus The general public are confident in the Scottish public sectors ability to manage and use their information in a secure and proper way Ongoing communication and consultation with all Local Authorities

22. Local Authority Impact How will the national infrastructure programme affect our local strategy ? What must there be locally ? If there are mandated local requirements – who will pay ? What if we want to do it another way ? When will it happen ? If we need advice – where do we go ?

23. Any Questions ?