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Presented by Judith M. Herr Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers.

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Presentation on theme: "Presented by Judith M. Herr Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers."— Presentation transcript:

1 Presented by Judith M. Herr Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers

2 jherr Sept.2005 LavaConblogs and wikis oh my2 Collaboration: Elephant in the Dark If each of us held a candle there, and if we went in together, we could see it. The Essential Rumi Translation by Coleman Banks

3 jherr Sept.2005 LavaConblogs and wikis oh my3 Overview Poll the participants Poll the participants Choosing the right web-based tools for managing and collaborating - knowledge, communities, projects Choosing the right web-based tools for managing and collaborating - knowledge, communities, projects Lists and blogs and wikis, oh my Lists and blogs and wikis, oh my Enterprise & corporate Uses? Enterprise & corporate Uses? Follow the road – summary table; references; primer Follow the road – summary table; references; primer

4 jherr Sept.2005 LavaConblogs and wikis oh my4 Poll Blogs, web sites, discussion forums, chat, wikis you visit? Blogs, web sites, discussion forums, chat, wikis you visit? Use web-based communication tools to manage projects, people, clients? Use web-based communication tools to manage projects, people, clients? What for? (collaboration, knowledge management, internal/external communication, training?) What for? (collaboration, knowledge management, internal/external communication, training?) Any experience using web-based collaborative tools across cultures? Any experience using web-based collaborative tools across cultures?

5 jherr Sept.2005 LavaConblogs and wikis oh my5 Managing Technical Communication: Collaboration, discussion, community Collaboration/Discussion Models E-mail exchange E-mail exchange Shared folder/access Shared folder/access Interactive content update/access Interactive content update/access Web Communities…happen when users are given tools to use their voice in a public and immediate way, forming intimate relationships over time

6 jherr Sept.2005 LavaConblogs and wikis oh my6 And, another current reference… Collaboration and Wikis and Blogs, Oh My! How Web Publishing Tools Could Change Collaboration [DOWNLOAD: PDF. 9 pages] by IDC, Mark Levitt, Robert P. Mahowald, Joshua Duhl, Brian McDonough IDCMark LevittRobert P. MahowaldJoshua DuhlBrian McDonoughIDCMark LevittRobert P. MahowaldJoshua DuhlBrian McDonough Price: $1,000.00 Availability: Available for download now This IDC Insight looks at the emerging interest in using Weblogs (blogs) and wikis for collaboration. It explores what these technologies are, what they offer for collaboration, and how they are expected to impact collaboration, including collaborative solutions, over the next several years. 9 pages 9 pages

7 jherr Sept.2005 LavaConblogs and wikis oh my7 Collaboration/ Communication Web Tools Email lists/discussion forums/chat – Personal, professional, political, corporate Email lists/discussion forums/chat – Personal, professional, political, corporate Blogs – Personal/Organizational journal Blogs – Personal/Organizational journal Wikis – Open source collaborative server technology; Users access/browse/edit hypertext pages in real-time context Wikis – Open source collaborative server technology; Users access/browse/edit hypertext pages in real-time context Hybrid systems; RSS; Commercial Hybrid systems; RSS; Commercial

8 jherr Sept.2005 LavaConblogs and wikis oh my8 Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham

9 jherr Sept.2005 LavaConblogs and wikis oh my9 Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham

10 jherr Sept.2005 LavaConblogs and wikis oh my10 Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham

11 jherr Sept.2005 LavaConblogs and wikis oh my11 When choosing tools, consider… Who are the users? What will they want to get out of it? Pertinent content? Who are the users? What will they want to get out of it? Pertinent content? Open Source or commercial? Mechanics Open Source or commercial? Mechanics What features? Hyperlink? Simple quick navigation? Syndication (RSS) information gathering? Real time? What features? Hyperlink? Simple quick navigation? Syndication (RSS) information gathering? Real time? How to handle nuisances, security, hosting, moderating? How to handle nuisances, security, hosting, moderating?

12 jherr Sept.2005 LavaConblogs and wikis oh my12 E-mail lists/Forums Professional collaboration – virtual professional community Professional collaboration – virtual professional community Finding jobs and new clients Finding jobs and new clients Career/talent/skill development, training, student interaction Career/talent/skill development, training, student interaction Good ol days reminiscing Good ol days reminiscing

13 jherr Sept.2005 LavaConblogs and wikis oh my13 E-mail Lists/Forums Scientific investigation – peer review, expert commentary Scientific investigation – peer review, expert commentary Soul searching – religious, political groups Soul searching – religious, political groups Broadcast messages Broadcast messages Leave taking Leave taking

14 jherr Sept.2005 LavaConblogs and wikis oh my14 E-mail List Examples and Mechanics Example: STC Management SIG (http://lists.stc.org/cgi-bin/lyris.pl?enter=stcmgmtpic-l ) Example: STC Management SIG (http://lists.stc.org/cgi-bin/lyris.pl?enter=stcmgmtpic-l ) Providers Providers - http://www.greatcircle.com/majordomo/ http://www.greatcircle.com/majordomo/ - http://www.lyris.com/ http://www.lyris.com/ - http://groups.yahoo.com/ http://groups.yahoo.com/

15 jherr Sept.2005 LavaConblogs and wikis oh my15 E-mail lists/ forums: Challenges and Solutions Rules – How many? Why? Rules – How many? Why? Staying on topic Staying on topic Moderators, Administrators, Hosts Moderators, Administrators, Hosts Managing promoters, flamers, sensitive or constant contributors Managing promoters, flamers, sensitive or constant contributors Shooting yourself in the foot Shooting yourself in the foot Critical mass? Critical mass? Broad interest or single interest? Broad interest or single interest?

16 jherr Sept.2005 LavaConblogs and wikis oh my16 STC Management SIG Listserv From: bounce-stcmgmtpic-l-240102@lists.stc.org [mailto:bounce-stcmgmtpic-l-240102@lists.stc.org] On Behalf Of xxxxxxxr mailto:bounce-stcmgmtpic-l-240102@lists.stc.org To: STC Management SIG discussions Subject: [stcmgmtpic-l] Friday afternoon and the Management SIG discussion Welcome newcomers to this Management SIG discussion forum. Please introduce yourselves and tell us a bit about your work in technical communication - and, how your week went. jmh -----Original Message----- From: XXXXXXXXX Sent: Saturday, September 17, 2005 12:32 PM Subject: How my week went -----Original Message----- From: XXXXXXXXX Sent: Saturday, September 17, 2005 12:32 PM Subject: How my week went …My week went as well as can be expected. I'm under notice of a pending layoff and none of my resumes are generating more than nibbles. No bites at all. …My week went as well as can be expected. I'm under notice of a pending layoff and none of my resumes are generating more than nibbles. No bites at all.

17 jherr Sept.2005 LavaConblogs and wikis oh my17 Blogs Short for web log; frequently updated journal for general public consumption Short for web log; frequently updated journal for general public consumption Online diary with an audience Online diary with an audience Hierarchy of text, images, media objects data, arranged chronologically - Viewed in an HTML browser Hierarchy of text, images, media objects data, arranged chronologically - Viewed in an HTML browser

18 jherr Sept.2005 LavaConblogs and wikis oh my18

19 jherr Sept.2005 LavaConblogs and wikis oh my19

20 jherr Sept.2005 LavaConblogs and wikis oh my20 Blog Examples and Mechanics Archives Archives Calendar Calendar Comments from readers Comments from readers Examples Examples –http://cyber.law.harvard.edu/globalvoices http://cyber.law.harvard.edu/globalvoices –http://www.dvorak.org/blog/ http://www.dvorak.org/blog/ –http://jessicamusic.blogspot.com/ http://jessicamusic.blogspot.com/

21 jherr Sept.2005 LavaConblogs and wikis oh my21

22 jherr Sept.2005 LavaConblogs and wikis oh my22 Blog Examples and Mechanics Salon.com Salon.com Band site for fans - www.thefray.net Band site for fans - www.thefray.netwww.thefray.net Seattle Childrens Hospital - seattlechildrens.org/home/calendar.asp Seattle Childrens Hospital - seattlechildrens.org/home/calendar.asp seattlechildrens.org/home/calendar.asp Posting blog photos - www.hello.com Posting blog photos - www.hello.com wellchosenwords.blogspot.com/ wellchosenwords.blogspot.com/

23 jherr Sept.2005 LavaConblogs and wikis oh my23 Challenges and Solutions Quality of the postings varies. Quantity overwhelms Quality of the postings varies. Quantity overwhelms Focusing the conversation – adding barriers including registration Focusing the conversation – adding barriers including registration Managing bad manners and nuisances – I reserve the right to delete any post for any reason Managing bad manners and nuisances – I reserve the right to delete any post for any reason Hubris vs. collaboration Hubris vs. collaboration

24 jherr Sept.2005 LavaConblogs and wikis oh my24

25 jherr Sept.2005 LavaConblogs and wikis oh my25 Wiki – Wikiwiki: Hawaiian for fast, speedy Invites all users to edit any page; to create new pages using any Web browser Invites all users to edit any page; to create new pages using any Web browser Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists Involves visitor in ongoing creation Involves visitor in ongoing creation The simplest online database that could possibly work The simplest online database that could possibly work

26 jherr Sept.2005 LavaConblogs and wikis oh my26 Examples and Mechanics: Wikipedia

27 jherr Sept.2005 LavaConblogs and wikis oh my27

28 jherr Sept.2005 LavaConblogs and wikis oh my28 Meatball Wiki MeatballWiki http://www.usemod.com/cgi-bin/mb.pl http://www.usemod.com/cgi-bin/mb.pl Meatball is a community of active practitioners striving to teach each other how to organize people using online tools. Members here are either community managers or are building supporting tools

29 jherr Sept.2005 LavaConblogs and wikis oh my29 Adult Literacy Education (ALE) Wiki You can learn about the field here and contribute your knowledge from research, experience teaching adult learners, or your experience as an adult learner. http://wiki.literacytent.org/index.php/Main_Page

30 jherr Sept.2005 LavaConblogs and wikis oh my30

31 jherr Sept.2005 LavaConblogs and wikis oh my31 Wiki Mechanics Text only environment Text only environment Page links simple to create Page links simple to create Most common language – Perl-based Most common language – Perl-based - Free and ubiquitous - Easy to install - Compile in perl module on Apache server to speed up processing by factor of 30

32 jherr Sept.2005 LavaConblogs and wikis oh my32

33 jherr Sept.2005 LavaConblogs and wikis oh my33 Wiki Challenges and Solutions Limited editing interface and format; Inconsistent editing standards Limited editing interface and format; Inconsistent editing standards Open to anyone within the domain served by the wiki Open to anyone within the domain served by the wiki - Many are not sufficiently bold to take the first step toward changing someone elses creation - Some are destructive or nuisances

34 jherr Sept.2005 LavaConblogs and wikis oh my34 Technologies for Enterprise Applications? Outward facing – CEO writes blogs (the end of traditional PR); forums to collect opinions from customers, partners, investors; easy Web publishing Outward facing – CEO writes blogs (the end of traditional PR); forums to collect opinions from customers, partners, investors; easy Web publishing Internal uses – Notice board; department web sites; centralized information sources Internal uses – Notice board; department web sites; centralized information sources Basecamp – Project Management Utopia http://www.basecamphq.com/index.php Basecamp – Project Management Utopia http://www.basecamphq.com/index.php http://www.basecamphq.com/index.php

35 jherr Sept.2005 LavaConblogs and wikis oh my35

36 jherr Sept.2005 LavaConblogs and wikis oh my36

37 jherr Sept.2005 LavaConblogs and wikis oh my37 Challenges Security; policies and policing Security; policies and policing Dealing with nuisances; flamers; spammers; constant posters Dealing with nuisances; flamers; spammers; constant posters Hosting, moderating, and barriers Hosting, moderating, and barriers Bounces, spoofing (get email address to confirm new subscribers) Bounces, spoofing (get email address to confirm new subscribers)

38 jherr Sept.2005 LavaConblogs and wikis oh my38 Discussion Questions Simple or complex solutions – what works best? Simple or complex solutions – what works best? How to trust people to consider the interests of the community (anonymous)? How to trust people to consider the interests of the community (anonymous)? Do members of virtual communities yearn to meet face-to-face? Do members of virtual communities yearn to meet face-to-face? How to manage web-based projects when everyone is putting in their 2¢? How to manage web-based projects when everyone is putting in their 2¢?

39 jherr Sept.2005 LavaConblogs and wikis oh my39 You have a brain my friend, all you need is a certificate

40 jherr Sept.2005 LavaConblogs and wikis oh my40 This Certificate of Excellence is hereby granted to: ___________________________ for diligently applying what youve gained from the LavaCon2005 Conference Blogs and Wikis and Bears, Oh My!: Communication Channels for Knowledge Sharing, Collaboration, and Community Building Granted 27 September 2005 Blogs and Wikis and Bears, Oh My!: Communication Channels for Knowledge Sharing, Collaboration, and Community Building Granted 27 September 2005 ______ Judith M. Herr ________ Judith M. Herr, Presenter

41 jherr Sept.2005 LavaConblogs and wikis oh my41 Comments, suggestions, follow-up questions? Contact me at… Judith M. Herr herrj@comcast.net Well Chosen Words 925-292-1519 (FAX) http://home.comcast.net/~m.herr/


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