1. CPPC 2012 Spring Workshop Quality and Content in Repair Firm Reports

2.  Laura Pung, Wheaton World Wide Moving |Bekins Van Lines  Gayle Whitton, Planes Moving and Storage, Inc  Shannon Bitz,Wheaton World Wide Moving|Bekins Van Lines Panel

3. -What information do the repair firms need prior to going out to the customers residence? What do you need?

4. -Detailed description of the damage inspected -Provide the repair cost for an item even if it can potentially be denied  Repairable Items

5. -What is a reasonable cost for digital photos? -Provide a picture of the entire piece and the specific area damaged Digital Photos

6. Example

7. -Obtain estimate if needed to support the claim -Advise the adjuster if there is going to be an additional fee 3 rd Party Estimate

8. -Provide the carrier with a detailed description of the damage -If the damage is deniable please describe why Non Repairable Items

9. -Make, model, size, serial # and a description of the damage -What is a replacement of like, kind and quality Electronics

10. Example

11. -“Fresh Damage” not “Transit Related Damage” -Provide personal information observed as a side note and not on the inspection report. Wording

12. Thank You!!!!