1. 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight FANS-1/A involvement and future Captain Joe Burns Director – Flight Operations Technology

2. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 2 FANS as a building block United Airlines pleased with FANS experience Would like to see worldwide expansion FANS-1 a first step in long journey to airspace improvement!

3. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 3 FANS-1 Value to United Core knowledge of what technologies and procedures work – key in moving forward! Experience, acceptance, and even reliance for our flight crews and dispatchers Change to the traditional ATC “paradigm” No significant $ savings yet, but increasing opportunities for savings

4. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 4 FANS Expansion Long standing CPDLC/ADS operations: –Pacific –Australia, NZ, Tahiti, Japan New operational entrants: –North Atlantic –Canadian Northern, Iceland, China, India, Iran Coming soon.. –Gander CPDLC, Shanwick?, NYC,… –South America (at least in RNAV implementation Airline benefits – Requests and Clnc faster!

5. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 5 FANS Lessons learned Major cultural shift from HF/Reporting/ATC Extended training required! Human Factors far more important than envisioned Implementation coordination essential! Success so far? – our crews initially rejected, now cannot live without! Leadership from Boeing/Brad Cornell; Europe/Rob Mead for ATN

6. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 6 FANS Lessons learned/2 Single standard for all CNS/ATM in both flight decks and workstations –Ex: more than 16 standards for LAT/LONG –Call Signs Different protocols now required for various cockpit applications

7. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 7 FANS Lessons learned/3 Installation schedules must be better managed. Must be prepared for contingencies Industry bias must support new vs. old Remember the paying customer.. Other mechanisms must be used to encourage expansion

8. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 8 Single Standard examples: Actual messages for same directive: –CROSS 100S AT AND MAINTAIN FL350, REPORT REACHING 350 –VERIFY YOULL BE CROSSING 01 SOUTH AT 350 FOR TRAFFIC Other example from Center: –CTAM 350 –Meaning “Climb To And Maintain FL 350” –Our crews are not trained in this acronym!

9. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 9 Multiple protocol examples: Flight ID’s –UA123 –UAL123 –UA0123 –UA 123 –UAL 0123 Current ADS trials in Atlantic –Crews signing on as ADS but still making HF voice reports!

10. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 10 Looking Forward: Seamless Worldwide operations Global Harmonization Standard Procedures Improved Human Factors We must change the “old way is good enough” way of doing business Reduce pilot/controller workload Reduce voice channel congestion Enhance Pilot/Control sector coordination

11. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 11 Looking Forward/2: No change for change’s sake During transition from FANS-1 to CNS/ATM-1 Seamless Airspace transition United equipping for ATN (new delivery) Current participation in PETAL II Potential participation in CPDLC 1/A

12. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 12 Looking Forward/3: More compelling business cases for retrofits –VDL/2 – AOA –VDL/2 – ATN –CPDLC on VDL/2 ATN –VDL/3? UAL looking forward to working with development of CNS-ATM and Free Flight

13. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 13 FANS in CPDLC Build 1/A: Significant amount of FANS Aircraft: –All US DOD Aircraft –UAL – All B747-400’s, All 777’s –A330’s, A340’s ATN Aircraft equipage: –24 AA Domestic B737 Aircraft –4 AA International 767’s –2 other European Aircraft

14. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 14 FANS in CPDLC Build 1/A, cont.: Dual Stack issue –Needs gateway -> DLAP ->FANS Not seen as being ATN compliant Less cost for installation, easier cost-benefit analysis PETAL II – demonstrated feasibility Latency – VDL/2 tests NATCA concerns ATN flight deck interface –B-777, B747-400, A320-DCDU

15. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 15 Concept of Future ATSP: Controller will have full “electronic visibility” of airspace Airspace managed by Minimum Required Performance for CNS. All aircraft required to be at this level All Aircraft will be free to maneuver as long as intentions are communicated Controller’s workstation includes conflict probe capability In emergency, A/C position to be determined within min. RNP standards

16. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 16 Why FANS and ATN? Cooperation in the use of the world’s airspace is essential to meeting future growth needs of the public travel sector Safe, efficient transportation getting harder to deliver in gridlock due to max'd- out older systems and policies UAL encourages all in industry to join those of us in expanding FANS and beyond to create the next generation of Air Traffic Systems

17. United Airlines - FANS-1/A involvement and future 20 FLIGHT OPERATIONS TECHNOLOGY Innovations in flight 17 Contact Information: Captain Joe Burns Director – Flight Operations Technology United Airlines 7401 E. Martin Luther King Blvd. Denver, Colorado, USA 80207 DEN (303) 780-5178 ORD (847) 700-4166 Joe.burns@ual.com

18. Questions?

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