2. 1 Y.Z. Wang ICAO

3. 2 Tourism and Aviation Int. Tourist Arrivals Int. Pax Carried

4. 3 Tourism and Aviation Int. Pax Revenues Int. Tourist Receipts

5. 4 CRS CRS Travel Agent

6. 5 CRS Airline-owned CRS Airline-owned

7. 6 Mega CRS Sabre Galileo Amadeus Worldspan Sabre Galileo Amadeus Worldspan More Players CRS/GDS Airlines Third Parties

8. 7 Internet Travel Agent CRS

9. 8 Role of Governments Why Regulate? áEnsure accessibility áEnsure transparency áEnsure non-discrimination áProtect consumers

10. 9 Role of ICAO áPolicy guidance at global level áHarmonization of diverse regulation àNational Regulation: US, Canada, Australia... àRegional Code: EU, ECAC, ACAC...

11. 10 ICAO CRS Code áScope of application áObligations of: àStates àCRS Vendors àAir Carriers àSubscribers

12. 11 ICAO CRS Code áSafeguards for developing countries áConsistent with GATS

13. 12

14. 13 Issues áComputer reservation systems áIndividual airline reservation systems and Web sites áJointly-operated airline Web sites áThird-party Web sites àTraditional áThird-party Web sites àTraditional àInnovative (eg auction) Regulation Desirable? Feasible? x ? ? ? ?

15. 14 Issues (Accessibility) Payment Participation

16. 15

17. 16 Summary áRapidly changing scene áRegulatory framework exists áNeed to address challenges and issues

18. 17