3. Step 1: Sense Sound (what was said) Step 2: Interpret (what was meant) Step 3: Examine (how it relates to you) Step 4: Respond (appropriately)

4. A. To understand (information) B. To provide support (interpersonal relations) C. To analyze (persuasion)

5. A. External Distractions B. Internal distractions C. DESIRE to Talk D. Personal Biases E. Conflicting Demands

6. Stay Tuned In Read Nonverbals Be Prepared Avoid Distractions

7. Apply Ideas to Self Take notes Write It Down Check Out What you Hear Ask Questions

9. Self Concept DEFINITION: all beliefs and concepts you have about yourself 1.Human Needs 2.Behavior 3.Information from Others from Others

10. Self Concept DEFINITION: all beliefs and concepts you have about yourself Basic Needs Security Self actualization Social Needs Self Esteem

11. Oral Communications Self Concept Basic Needs: Basic Needs: shelter, food, water Security - safe, love, money 3% - 7% ever achieve Self actualization Social Needs: friends, love, & acceptance -TV models Self Esteem: Self Esteem: success, feel good about what you are good at

12. Self -concept - BEHAVIOR Feeling Attitude Behavior

13. Self -concept- BEHAVIOR Self -concept - BEHAVIOR Feeling + Attitude = Behavior Sick + don’t want = putting to be here head on desk on desk

14. Self -concept Information from others Peer Pressure GroupsSituations

16. 93% of Communication

17. Vocal Cues - It’s not what you say, but HOW you say it. “I didn’t kill him.” tone of voice emphasisloudness/softness pitch, tempo, sounds

18. Vocal Cues - It’s not what you say, but HOW you say it. pausinglaughing, crying, giggling uh-huh, mmmm, ooooh

19. Hand and head signs replace words, letters, numbers, ideas Waving hello Waving good-bye ASLLooks Peace Sign Fingers

21. Hand and head signs replace words, letters, numbers, ideas Waving hello Waving good-bye ASLLooks Peace Sign Fingers

22. Gestures, posture, facial expressions, movements, eye contact These DO NOT replace what you are saying, but they help emphasize or reveal personality or emotional state. pointinglookingnoddingslouching

23. Greeting

24. Display of material things, objects, items, decorations, clothing, hairstyles, jewelry, the body, pictures, posters US flag suit v. T-shirt art, pictures books

25. Communicating with touch patting on head handshakehuggingkissingpushing,shovingslapping

26. Meanings related to distance and time getting closer to someone (or farther away) always late / always early

27. Meanings related to distance and time invading space - going into someone’s purse lining up at the door before class period is over

28. Countries that Touch a lot! Middle East Latin Countries (Mexico, Panama, Puerto Rico) ItalyGreeceRussia

29. Countries in the middle with Touch! FranceChinaIrelandIndia

30. Countries that DON’T Touch! United States CanadaJapanEnglandAustralia