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e-Government Principles

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Presentation on theme: "e-Government Principles"— Presentation transcript:

1 e-Government Principles
J Satyanarayana

2 Agenda What is e-Government? Why e-Government? Issues in e-Government
7 Principles of e-Government

3 Essence of Good Governance
Deregulation Right-Sizing Partnership Least Governance Customer-centric Governance Service-centricity Efficiency Joined-up Government Participative Governance Inclusion Communication Consultation

4 What is e-government ? It is the transformation of government
to provide Efficient Convenient & Transparent Services to the Citizens & Businesses through Information & Communication Technologies

5 What is NOT e-Government ?
e-Government is not about ‘e’ but about government ! e-Government is not about computers & websites but about citizens & businesses! e-Government is not about translating processes but about transforming processes !

6 Where does Kz stand in eGOv ?
The Leaders USA Denmark Sweden U.K Korea Australia Singapore Canada Finland Norway The Followers 50. Russian Federation 65. Kazakhstan 87. India World Average e-Government Index on a scale of 0-1; UNPAN Survey 2005

7 What do leading nations aim in eGov?
Interactive Public Services Public Procurement Public Internet Access Points Broadband Connectivity Interoperability Culture & Tourism Secure G2G Communications

8 Is e-Gov always based on Internet?
NO ! The following forms are also e-Government Telephone, Fax, Mobile CCTV, Tracking Systems, RFID, Biometrics Smartcards Non-online e-Voting TV & Radio-based delivery of public services

9 e-Government & e-Governance
Transformation of Government Modernization of processes & functions Better delivery mechanisms Citizens are recipients e-Governance A decisional process Use of ICT for wider participation of citizens Citizens are participants

10 Examples of e-Services – G2C
Employment Services Vehicle Registration Driver’s License Passport/Visa Agriculture Land Record Property Registration Marriage Certificates Taxes Utility Services Municipality Services School Admission Scholarships e-Learning Examination Results Pensions Insurance Health Care Death Certificate Birth Certificate Health Care

11 Examples of e-Services – G2B
Approvals Permissions Returns Taxes Permits Compliance Expand Approvals Compliance Close Operate Start-up Explore Opportunities Approvals Permissions Registrations Project Profiles Infrastructure State Support

12 Benefits of e-Government

13 Benefits to Government
Law & Policy-making e-Government can be a catalyst for legal reform Wider & faster dissemination of laws Faster & better formulation of policies Better Regulation Registration & Licensing - speedier Taxation – better revenues Environmental Regulations – better compliance Transportation & Police – more transparency More efficient Services to Citizens & Businesses Better Image Cost-cutting Better targeting of benefits Control of corruption

14 Benefits to Business Increased velocity of business
E.g Tradenet of Singapore Ease of doing business with Government e-Procurement Better Investment climate Transparency

15 Benefits to Citizens Cost and time-savings
Certainty in getting services Better quality of life Ease of access of information Added convenience – multiple delivery channels Possibility of self-service

16 Seven Principles of e-Government

17 e-Government is about Transformation
Principle # 1 e-Government is about Transformation

18 Proportion of PPT in a computerization project
25% 60% 15% Process People Technology

19 Proportion of PPT(L!) in an e-government project
5% 20% 35% 40% Process People Technology Luck

20 Ingredients of Transformation
Department Centric Approach Customer Centric Approach Process Orientation Service Orientation Output-Based Assessment Outcome-based Assessment Departmental View Integrated View

21 Issues in Transformation
Degree of Transformation Change Management External motivation Following Best Practice Engaging Consultants Top Management Support Awareness & Communication

22 e-Government requires A Holistic Approach
Principle # 2 e-Government requires A Holistic Approach

23 7 Areas of Management Program Management Process Change Reform
Knowledge Management Technology Management Resource Management Procurement Management

24 The Four Pillars of eGov
e-Government People Process Technology Resources

25 6C Model of Implementation
Connectivity Capital Capacity 6C Model Citizen Interface Content Cyberlaw

26 Right balance between Front-end & Backend
Front-end Vs. Backend Backend Systems + BPR Infrastructure Foundation People Front-end Systems Results Internet Service Centre Right balance between Front-end & Backend

27 Issues in adopting a holistic approach
Lack of appreciation of the need for holistic approach Complexity in Project Development Time-taking 5-8% additionality in overall project costs Lack of expertise in adopting holistic approach Lack of patience

28 e-Government requires us to overcome A Number of Challenges
Principle # 3 e-Government requires us to overcome A Number of Challenges

Lack of Process Models Status Quo-ism Poor Legal Frameworks Complex Procurement 1 PROCESS Lack of Political Will Official Apathy Shortage of Champions Lack of Skills in Govt 2 PEOPLE Budget Constraints Disinterest of Pvt Sector Lack Project Mgt Skills 4 RESOURCES Lack of Architectures Lack of Standards Poor Communication Infrastructure Hardware-approach 3 TECHNOLGY

30 e-Government needs A Systematic Approach through EGRM
Principle # 4 e-Government needs A Systematic Approach through EGRM

31 Failing to Plan means… Planning to Fail !

32 What is an eGov Roadmap ? A set of comprehensive documents that
provide a vision indicate a direction set a pace create a set of methodologies lay down priorities enable resource mobilization facilitate adoption of holistic approach … in implementing e-Government

33 Why should we develop EGRM?
To align e-Gov efforts along the development priorities of the State To ensure systematic approach in implementation To ensure optimal utilization of scarce resources To move away from champion-led approach to an institutionalized approach in e-Gov Projects don’t happen by ACCIDENT any longer, but by design To achieve a high success rate

34 The e-Governance Roadmap…
Vision Strategy Blueprint Program Ecosystem

35 Example of EGRM for a State
Mining CT Group Applications G2B Single Window Works Management Env & Forest Service Delivery Infrastructure Health Core Policies Security Standards Capacity Building PPP Service Delivery Language Core Infrastructure SWAN Data Centre Gateway e-Payment Call Centre Project Management Welfare Core Applications HRMS IFMS e-Procurement GIS Workflow Portal +RTI Citizen ID AgriPortal Rural CSCs Urban CSCs Land Online EduSat EduPortal Rural Devpt e-Learning Urban Devpt

36 e-Government necessitates Change Management
Principle # 5 e-Government necessitates Change Management

37 What is Change Management?
Change Management is about managing people in a changing environment so that business changes are successful and the desired business results are realized.

38 7 guiding principles of Chg Mgt
Senders & Receivers of communications must be in Sync Assess the levels of resistance & comfort Authority for change must be sufficient & continuous Value systems in the organization should support Chg Mgt Change should be of right quantum The ‘right’ answer is not enough Change is a process and not an event.

39 The ADKAR Model Awareness of Change Desire to Change
Knowledge of Skills Ability to apply Knowledge Reinforcement to Sustain Change

40 e-Government necessitates Capacity Building
Principle # 6 e-Government necessitates Capacity Building

41 Hierarchy of Capacity Needs
Policy Formulation Committing Resources Taking hard decisions Leadership & Vision Preparing Roadmaps Prioritization Frameworks, Guidelines Program Development Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management Program Management Conceptualization Architecture Definition (RFP, SLA…) Project Development Bid Process Management Project Monitoring Quality Assurance Project Management

42 e-Government needs Top Level Sponsorship
Principle # 7 e-Government needs Top Level Sponsorship

43 Role of Leadership Becoming Champions of e-Government
to achieve change of mindset to create an environment for innovation to provide adequate resources Removing Barriers to overcome employee resistance to achieve cross-agency coordination to create confidence in private sector to partner government Taking Hard Decisions to take the risks inherent in e-Government to achieve effective Government Process Re-engineering Articulating the needs of citizens & businesses

44 1 ,0 ,0 Value of Zero !! Leadership & vision Resources Management HRD
Infrastructure ,0 ,0 Technology GPR Partnership

45 Thank You

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