1. e-Government Principles
J Satyanarayana

2. Agenda What is e-Government? Why e-Government? Issues in e-Government
7 Principles of e-Government

3. Essence of Good Governance
Deregulation
Right-Sizing
Partnership
Least Governance
Customer-centric
Governance
Service-centricity
Efficiency
Joined-up Government
Participative
Governance
Inclusion
Communication
Consultation

4. What is e-government ? It is the transformation of government
to provide
Efficient
Convenient &
Transparent
Services to
the Citizens & Businesses
through
Information & Communication Technologies

5. What is NOT e-Government ?
e-Government is not about ‘e’
but about government !
e-Government is not about computers & websites
but about citizens & businesses!
e-Government is not about translating processes
but about transforming processes !

6. Where does Kz stand in eGOv ?
The Leaders
USA
Denmark
Sweden
U.K
Korea
Australia
Singapore
Canada
Finland
Norway
The Followers
50. Russian Federation
65. Kazakhstan
87. India
World Average
e-Government Index on a scale of 0-1; UNPAN Survey 2005

7. What do leading nations aim in eGov?
Interactive Public Services
Public Procurement
Public Internet Access Points
Broadband Connectivity
Interoperability
Culture & Tourism
Secure G2G Communications

8. Is e-Gov always based on Internet?
NO !
The following forms are also e-Government
Telephone, Fax, Mobile
CCTV, Tracking Systems, RFID, Biometrics
Smartcards
Non-online e-Voting
TV & Radio-based delivery of public services

9. e-Government & e-Governance
Transformation of Government
Modernization of processes & functions
Better delivery mechanisms
Citizens are recipients
e-Governance
A decisional process
Use of ICT for wider participation of citizens
Citizens are participants

10. Examples of e-Services – G2C
Employment Services
Vehicle Registration
Driver’s License
Passport/Visa
Agriculture
Land Record
Property Registration
Marriage Certificates
Taxes
Utility Services
Municipality Services
School Admission
Scholarships
e-Learning
Examination Results
Pensions
Insurance
Health Care
Death Certificate
Birth Certificate
Health Care

11. Examples of e-Services – G2B
Approvals
Permissions
Returns
Taxes
Permits
Compliance
Expand
Approvals
Compliance
Close
Operate
Start-up
Explore
Opportunities
Approvals
Permissions
Registrations
Project Profiles
Infrastructure
State Support

12. Benefits of e-Government

13. Benefits to Government
Law & Policy-making
e-Government can be a catalyst for legal reform
Wider & faster dissemination of laws
Faster & better formulation of policies
Better Regulation
Registration & Licensing - speedier
Taxation – better revenues
Environmental Regulations – better compliance
Transportation & Police – more transparency
More efficient Services to Citizens & Businesses
Better Image
Cost-cutting
Better targeting of benefits
Control of corruption

14. Benefits to Business Increased velocity of business
E.g Tradenet of Singapore
Ease of doing business with Government
e-Procurement
Better Investment climate
Transparency

15. Benefits to Citizens Cost and time-savings
Certainty in getting services
Better quality of life
Ease of access of information
Added convenience – multiple delivery channels
Possibility of self-service

16. Seven Principles of e-Government

17. e-Government is about Transformation
Principle # 1
e-Government is about
Transformation

18. Proportion of PPT in a computerization project
25%
60%
15%
Process
People
Technology

19. Proportion of PPT(L!) in an e-government project5%
20%
35%
40%
Process
People
Technology
Luck

20. Ingredients of Transformation
Department
Centric
Approach
Customer
Centric
Approach
Process
Orientation
Service
Orientation
Output-Based
Assessment
Outcome-based
Assessment
Departmental
View
Integrated
View

21. Issues in Transformation
Degree of Transformation
Change Management
External motivation
Following Best Practice
Engaging Consultants
Top Management Support
Awareness & Communication

22. e-Government requires A Holistic Approach
Principle # 2
e-Government requires
A Holistic Approach

23. 7 Areas of Management Program Management Process Change Reform
Knowledge
Management
Technology
Management
Resource
Management
Procurement
Management

24. The Four Pillars of eGov
e-Government
People
Process
Technology
Resources

25. 6C Model of Implementation
Connectivity
Capital
Capacity
6C Model
Citizen
Interface
Content
Cyberlaw

26. Right balance between Front-end & Backend
Front-end Vs. Backend
Backend
Systems +
BPR
Infrastructure
Foundation
People
Front-end Systems
Results
Internet
Service
Centre
Right balance between Front-end & Backend

27. Issues in adopting a holistic approach
Lack of appreciation of the need for holistic approach
Complexity in Project Development
Time-taking
5-8% additionality in overall project costs
Lack of expertise in adopting holistic approach
Lack of patience

28. e-Government requires us to overcome A Number of Challenges
Principle # 3
e-Government requires us to overcome
A Number of Challenges

29. 4 RESOURCES 3 TECHNOLGY 1 PROCESS The Challenges
Lack of Process Models
Status Quo-ism
Poor Legal Frameworks
Complex Procurement
1 PROCESS
Lack of Political Will
Official Apathy
Shortage of Champions
Lack of Skills in Govt
2 PEOPLE
Budget Constraints
Disinterest of Pvt Sector
Lack Project Mgt Skills
4 RESOURCES
Lack of Architectures
Lack of Standards
Poor Communication
Infrastructure
Hardware-approach
3 TECHNOLGY

30. e-Government needs A Systematic Approach through EGRM
Principle # 4
e-Government needs
A Systematic Approach
through EGRM

31. Failing to Plan means…
Planning to Fail !

32. What is an eGov Roadmap ? A set of comprehensive documents that
provide a vision
indicate a direction
set a pace
create a set of methodologies
lay down priorities
enable resource mobilization
facilitate adoption of holistic approach
… in implementing e-Government

33. Why should we develop EGRM?
To align e-Gov efforts along the development priorities of the State
To ensure systematic approach in implementation
To ensure optimal utilization of scarce resources
To move away from champion-led approach to an institutionalized approach in e-Gov
Projects don’t happen by ACCIDENT any longer, but by design
To achieve a high success rate

34. The e-Governance Roadmap…
Vision
Strategy
Blueprint
Program
Ecosystem

35. Example of EGRM for a State
Mining CT
Group
Applications
G2B
Single
Window
Works
Management
Env &
Forest
Service Delivery
Infrastructure
Health
Core Policies
Security
Standards
Capacity Building
PPP
Service Delivery
Language
Core
Infrastructure
SWAN
Data Centre
Gateway
e-Payment
Call Centre
Project
Management
Welfare
Core
Applications
HRMS
IFMS
e-Procurement
GIS
Workflow
Portal +RTI
Citizen ID
AgriPortal
Rural
CSCs
Urban
CSCs
Land
Online
EduSat
EduPortal
Rural
Devpt
e-Learning
Urban
Devpt

36. e-Government necessitates Change Management
Principle # 5
e-Government necessitates
Change Management

37. What is Change Management?
Change Management is about
managing people in a changing environment
so that business changes are successful
and the desired business results are realized.

38. 7 guiding principles of Chg Mgt
Senders & Receivers of communications must be in Sync
Assess the levels of resistance & comfort
Authority for change must be sufficient & continuous
Value systems in the organization should support Chg Mgt
Change should be of right quantum
The ‘right’ answer is not enough
Change is a process and not an event.

39. The ADKAR Model Awareness of Change Desire to Change
Knowledge of Skills
Ability to apply Knowledge
Reinforcement to Sustain Change

40. e-Government necessitates Capacity Building
Principle # 6
e-Government necessitates
Capacity Building

41. Hierarchy of Capacity Needs
Policy Formulation
Committing Resources
Taking hard decisions
Leadership & Vision
Preparing Roadmaps
Prioritization
Frameworks, Guidelines
Program Development
Monitoring Progress
Inter-agency Collaboration
Funds Management
Capacity Management
Program Management
Conceptualization
Architecture
Definition (RFP, SLA…)
Project Development
Bid Process Management
Project Monitoring
Quality Assurance
Project Management

42. e-Government needs Top Level Sponsorship
Principle # 7
e-Government needs
Top Level Sponsorship

43. Role of Leadership Becoming Champions of e-Government
to achieve change of mindset
to create an environment for innovation
to provide adequate resources
Removing Barriers
to overcome employee resistance
to achieve cross-agency coordination
to create confidence in private sector to partner government
Taking Hard Decisions
to take the risks inherent in e-Government
to achieve effective Government Process Re-engineering
Articulating the needs of citizens & businesses

44. 1 ,0 ,0 Value of Zero !! Leadership & vision Resources Management HRD
Infrastructure ,0 ,0
Technology
GPR
Partnership

45. Thank You