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12/1/2005 Page 1 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society.

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Presentation on theme: "12/1/2005 Page 1 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society."— Presentation transcript:

1 12/1/2005 Page 1 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Introduction to Knowledge Management Case Study #1: Modern Design of Experiments (MDOE): A KM Approach to Aerospace Testing Richard DeLoach, Senior Research Scientist, NASA Langley Research Center Case Study #2: Portal Design for KM Applications Edward Ng - Program Element Manager/KM, Jet Propulsion Laboratory Case Study #3: Promoting Organizational Learning: A Virtual Overview via WebEx Edward Rogers, KM Architect - NASA Goddard Space Flight Center Knowledge Management: The Path Ahead Bill Woishnis, Founder and mechanical engineer, Knovel.com The 2006 Delta Forum: Coming to Consensus on KM in Aerospace

2 2/13/2014 2 Engineering & Technology Management Group 2006 Delta Forum: Coming to Consensus on KM in Aerospace Mr. Gerald Steeman, Technical Information TC Library and Information Services Branch Office of the Chief Information Officer NASA Langley Research Center Engineering Technology Management Tracking the Constant of Change Systems Engineering ManagementHistory Society Legal Aspects Economics LogisticsSupply Chain Risk Technical Information Multidiscipline Design Product Development

3 12/1/2005 Page 3 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Introduction to Knowledge Management Knowledge Management Definitions Data, Information, Knowledge, and Wisdom Tacit, Explicit, and Implicit Knowledge Managing Knowledge in an Organization

4 12/1/2005 Page 4 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Some Definitions of KM Knowledge management… –…includes not only the acquisition, accumulation, and utilization of existing knowledge, but also the creation of new knowledge (Nonaka & Takeuchi, Knowledge-creating company, 1995)

5 12/1/2005 Page 5 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Some Definitions of KM Knowledge management… –…is the management discipline that focuses on improving the means by which individual and collectively-held knowledge is produced and integrated in organizations (McElroy, http://dir.jayde.com/ profile10078843.html, @2000 )

6 12/1/2005 Page 6 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Some Definitions of KM Knowledge management… –…is getting the right information to the right people at the right time, and helping people create knowledge and share and act upon information in ways that will measurably improve the performance of NASA and its partners. ( KM at NASA)

7 12/1/2005 Page 7 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Some Definitions of KM Knowledge management… –…it is, in large part, a management fad, promulgated mainly by certain consultancy companies, and the probability is that it will fade away like previous fads. It rests on two foundations: the management of information - where a large part of the fad exists (and where the 'search and replace marketing' phenomenon is found), and the effective management of work practices. (Wilson, T.D. (2002) "The nonsense of 'knowledge management'" Information Research, 8(1), paper no. 144 Available at http://InformationR.net/ir/8-1/paper144.html)

8 12/1/2005 Page 8 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development How to do Knowledge Management Hire good people and let them talk to each other. Attributed to Larry Prusak Full time Part time Contractor Consultant Rehire Retain Evaluation tools; Matching needs with skills base In person; Groups; Across time and space; Explicit and Tacit Create opportunities; Remove obstacles Diversity of thought; Get hires from different backgrounds All employees, no pre-set groups Employers should commit to what follows the and. Across the organization; cross- fertilization of ideas Talk to not Talk at; Promote exchanges of information and development of ideas

9 12/1/2005 Page 9 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Knowledge Management – Elephant Analogy

10 12/1/2005 Page 10 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Data

11 12/1/2005 Page 11 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Information Information has context and is transmitted to a consumer.

12 12/1/2005 Page 12 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Knowledge Knowledge is familiarity, awareness or understanding gained through experience or study.

13 12/1/2005 Page 13 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Wisdom A wise choice of foot apparel when working with elephants.

14 12/1/2005 Page 14 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Types of Knowledge - From: Nickols, F. W. (2000). The knowledge in knowledge management. In Cortada, J.W. & Woods, J.A. (Eds) The knowledge management yearbook 2000-2001 (pp. 12-21). Boston, MA: Butterworth-Heinemann Also: http://home.att.net/~nickols/Knowledge_in_KM.htm.

15 12/1/2005 Page 15 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Back to the Elephant Analogy The parable of the blindfolded men and the elephant.

16 12/1/2005 Page 16 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development The Whole of an Organizations Knowledge A complete representation of knowledge from multiple perspectives.

17 12/1/2005 Page 17 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development How Knowledge is Fragmented Typically knowledge is compartmentalized across an organization.

18 12/1/2005 Page 18 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development …enter Knowledge Management…

19 12/1/2005 Page 19 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Knowledge Management Success So Far? There is still much room for improvement.

20 12/1/2005 Page 20 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Overlay of KM Component Areas From http://km.nasa.gov Hire good people and let them talk to each other.

21 12/1/2005 Page 21 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development New KM Listserv KM-Government -- Knowledge Management in Government Agencies – This list provides an informal place for members of government agencies to discuss best practices, processes and tools that are being used for knowledge management in the federal sector. The list has been operational approximately four weeks and has 40 members representing: NASA, DAU, Army, Navy, State, DFAS, USPS, GSA, JWAC, GPO, NRC and Corp of Engineers. –You may join the listserv by going to the following URL: https://lists.nasa.gov/mailman/listinfo/km-government –Please indicate that you found out about the listserv at the Delta Forum upon your first post –Greta Lowe, List Moderator, NASA Langley (greta.m.lowe@nasa.gov) The Federal CIO Council has a more formal listserv for KM (KMWG) located at http://KM.gov.

22 12/1/2005 Page 22 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Engineering & Technology Management Group Questions on this Session? Folder Exchange: Definitions: "What We Talk about When We Talk About KM?"

23 12/1/2005 Page 23 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Backup Slides

24 12/1/2005 Page 24 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development What is Knowledge? Data Information Knowledge Data, Information, Knowledge, Wisdom Adapted from: Managing Knowledge @work by Federal CIO Council Data + Context : Information is data that are organized, grouped, and/or categorized.; Information moves around organizations (Ex: Technical Report outlining data errors and new instrumentation design) = Unorganized Facts ; data are sets of discrete facts; Data reside in a fixed place (Ex: unanalyzed feed from atmospheric instruments) = = Information + Interpretation/ judgment ; Knowledge is familiarity, awareness or understanding gained through experience or study. It results from making comparisons, identifying consequences and making contentions. Knowledge also includes judgment and rules of thumb developed over the time through trial and error (Ex: development of new technology for better data collection ) Wisdom Explicit = formal, documented knowledge recorded on any type of media Tacit = personal know how that is often difficult to articulate in documented form

25 12/1/2005 Page 25 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Explicit Knowledge Formally documented knowledge –Books, technical reports, journal articles and conferences, proceedings, newspapers, trade publications, standards and specifications, engineering drawings, employee directories, market and financial data, product information Collect FilterAnalyze Knowledge creation process Knowledge JRC

26 12/1/2005 Page 26 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Enablers of Explicit Knowledge Growth of InternetSemantic Web TaxonomiesNon-Text Web Search & Retrieval

27 12/1/2005 Page 27 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Tacit Knowledge Employee knowledge, expertise, and experiences - not formally documented Cross-industry surveys report almost 75% of corporate knowledge is tacit knowledge* * Source: Knowledge Management: Assessing Your Corporate Knowledge, Mimi Ho, CIO.com, http://www2.cio.com/analyst/report2436.html People JRC

28 12/1/2005 Page 28 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Enablers of Tacit Knowledge Collaboration and Expert Locator Technologies Retaining the Retired Corporate Universities It will not be long before corporations will be compelled to open and operate their own school in order to train own workers. -- The Futurist (Sep-Oct 2003) Artificial Intelligence and Intelligent Agents Ramona - http://www.kurzweilai.net/

29 12/1/2005 Page 29 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Value = Organizations must be able to assign a commodity value to knowledge they produce and retain. –Intellectual capital indices – Skandia Navigator Annual visualization of corporate intellectual capital –Measuring business outcomes – 3M Example 15%-rule measured by involvement, improvement, and outcome –Balance Scorecard - APQC framework Financial, Customer, Internal, and Innovation & Learning scores Getting and Defining Value

30 12/1/2005 Page 30 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Industry and Government Perspectives IndustryGovernment Effective Knowledge Management Greater Profits Reduced Taxes Vibrant Economy Partnerships

31 12/1/2005 Page 31 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development Todays Human Capital Drivers – Tomorrows Need For KM Derived from: National Science Board, Nation Science Foundation information Given these trends, the population of future engineers and scientists will need the type of knowledge collection and transfer KM promotes Enrollments Doctorates Earned Late 1980s 2000 Engineering Undergraduates down 20% Engineering Graduate Students down 18.5% Science Graduate Students downturn Engineering declined by 15% Physics declined by 22% Aerospace Graduate Students down 15.5%

32 12/1/2005 Page 32 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development The Aerospace Sector: Poised for KM? Three questions: –Is your organization losing people to retirement? –Is your organization trying to hire skilled employees? –Does your organization have an Information Technology and Data Management infrastructure where intellectual capital resides?

33 12/1/2005 Page 33 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development = 6 nodes = 12 lines of communications = 24 input/output connections KM as the Connections Between People = 10 nodes = 10 lines of communications = 20 input/output connections = 6 nodes = 6 lines of communications = 12 input/output connections

34 12/1/2005 Page 34 Engineering & Technology Management Group Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development KM Tools and Terms KEYWORDS after action reviews algorithms brainstorming business intelligence business process reengineering case study/studies cognitive mapping collaborative systems communications communities of practice competitive advantage conceptual modelling core competences culture decision support double loop learning explicit knowledge facilitation good practice group decision support group workshops groupware information systems innovation intellectual capital inter-organisational knowledge and information knowledge acquisition knowledge audit knowledge based systems knowledge communities knowledge context knowledge creation knowledge dissemination knowledge drift knowledge management practice knowledge management strategy knowledge management system knowledge management theory knowledge management tools knowledge model knowledge sharing knowledge stocks and flows knowledge transfer knowledge transmission knowledge use/utilisation learning life cycle meaning of knowledge measurement narrative approaches networks ontology organisational learning organisational memory outsourcing performance management philosophy portal reflective practice repositories sensemaking small teams SMEs social capital socio-technical systems soft OR sticky knowledge storytelling strategy formulation systems thinking tacit knowledge telecommunications theory of knowledge trust user-oriented workflow


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