1. Ethan Salsinger Kevin Casey Jim Xu

2. Controlling Function 4 step process that sets performance standards Evaluates the performance of employees Controlling differs between each level of management

3. Control Process An ongoing process Process flows between measuring, comparing, and action

4. Step 1: Established Performance Standards Establishes a base for future measurement Predicts specific expectations for a product, service, machine or individual Set numerically (quality, quantity, time) Occurs mainly in top management

5. Step 2: Measure Actual Performance Collection of data to determine variation from standard Written: time cards, production tallies, inspection reports, sales tickets Personal: statistical reports, oral reports, and written reports Management by walking around, observation of workers

6. Step 3: Compare Measured Performance Against Established Standards Comparing results with standards determines variation Supervisors role

7. Step 4: Take Corrective Action Fixing inefficiency, making sure employees and company is on track Supervisors role