Cleanliness and Sanitation Cleanliness: mildew, dust, etc. Sanitation: bed bugs, linens, etc. Guest Rooms Entering Guest Rooms: housekeeping, do not disturb Cleaning Guest Rooms: clean 15-16/day, 18-25 minutes/room Empty trash, dust, clean mirrors, change sheets, make beds, vacuum, clean bathroom, provide room supplies Reporting Problems Turndown Service: chocolate, roses, etc.
Public Areas: Include hallways, stairs, lobby, lounges, public restrooms, banquet halls, recreation areas. Laundry Washing and Drying Sorting Folding and Storing Care of Linens Inventory of Linens
Contract Services In-House: done by employees of the hotel Advantages: they work there and have to follow the hotels procedures Disadvantages: expensive to operate (laundry), tough to fill positions with qualified staff Contract Advantages: might be more cost effective (laundry, window washing, etc.) Disadvantages: security problems, poor quality, not flexible
Training Scheduling Staff Supplies and Equipment: inventory Room Status Contact with Front Office House Counts Room Status Security Concerns Guest Requests
Create a word document that illustrates the steps in the hotel guest cycle. Under each step, identify 3-4 activities performed during that stage. Pre-arrival Arrival Occupancy Departure
Go to the R Drive, find the folder labeled Ingalls and pull up the article entitled Bed Bugs Article Read the article Find a story online in which a hotel customer sued a hotel for bed bugs Summarize the story and explain how this could have been prevented Find a Norwalk business that handles bed bugs