1. Information for Patients and Public Workshop 15th May 2012 Working with your Patient Information Centre Christine McRoy Library & Information Services Manager BCH Staff Library Tel: 0121 333 8642 Email: christine.mcroy@bch.nhs.uk Deborah Adams Patient Information Librarian Family Health Information Centre Tel: 0121 333 8505 Email: child.infoctr@bch.nhs.ukchild.infoctr@bch.nhs.uk

2. Background Centre established 1998 Deborah in post since 2003 Line managed by various directorates Part of LIS since 2009

3. Family Health Information Centre Drop in Health Information Centre Childhood illness/disability, tests, treatments Signposting to local/national support groups Health Promotion e.g. diet/nutrition, smoking cessation, physical activity, alcohol awareness Free internet access Basic benefit information and signposting and more ……..

4. What’s the Point? Patient Empowerment - Informed consent - Informed choice - Self care Shared decision making Improved health outcomes Promotes healthy lifestyles/reducing health inequalities Ensures patients are correctly prepared for procedures thereby reducing risk to patient safety Helps to set realistic expectations Integral part of patient journey. Helps to improve overall quality of patient experience

5. Information V Advice ? Access to quality health information Re-enforce key messages Encourages further dialogue Facilitates further questions Use of disclaimer

6. WH A P N I R

7. A Awareness Newsletters Internet and Intranet

8. I Induction Combined LIS presence at staff induction

9. H Health Promotion Displays or information on notice boards align with health awareness weeks

10. N Networking Public Libraries Patient Experience groups Health promotion leads PALS

11. P Patient Information Forum Commonly known as PIF Consumer health information Discussion list Workshops /annual conferences Membership fee

12. R Resources Stand / display of leaflets DH Campaign Resource Centre DH publications order line British Heart Foundation Use of the Information Standard

13. W Websites Library intranet List of favourites Guides by Computers