1. MINISTRY OF SOCIAL AFFAIRS AND HEALTH Electronic Desktop Case: the new Intranet in the Ministry of Social Affairs and Health Johanna Hartman Head of Information Services

2. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The content of my presentation The core functions of the ministry and the mission of the information services The strategic background of the electronic desktop The vision of the new Intranet The first step and how we did it The main functions that make the Intranet a desktop: the ways of personalizing the service and the role pages Some views for the future

3. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The core functions of the ministry To promote health and social protection for everyone by implementing the government program and the ministry’s strategic plans law-drafting (national and EU) managing the state budget and the accountable civil service departments

4. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The mission of the information services To ensure high level information services for the core functions and the staff of the ministry by producing expert services for information planning and management especially in the area of document management, net services and library and information retrieval services

5. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The strategic background of the electronic desktop At the turn of the millennium the ministry completed its strategy on how to undertake steps towards an e-government The main areas of development in the near future were going to be to plan and build a workflow and document management system for the ministry, the so called Doktori system to reform the internet and intranet services and to plan the extranet services (= desktops for projects and working groups)

6. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The vision of the new intranet In 2005 the electronic desktop aggregates the information and the tools on a personified frontpage to help the staff to do their jobs and co-operate In the vision we integrate the document management and the intranet

7. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The first step and how we did it By the help of several consultants and enthusiastic personnel we completed the first version of our e-desktop in one and a half years, starting the planning in autumn 2002 and publishing the new intranet in spring 2004 The most important areas where outside help was necessary were (besides the execution of the service) the methods for definition of needs and usability matters

8. MINISTRY OF SOCIAL AFFAIRS AND HEALTH What makes the intranet a desktop the integration of the e-mail system and Doktori system the possibility of personalizing some parts of the content of the frontpage own short-cuts in the content of service own tools own external links (from the ministry’s e-library) the jobrole pages which support carrying out the core functions of the ministry

9. MINISTRY OF SOCIAL AFFAIRS AND HEALTH The structure of the new intranet The jobrole pages Internal information sources Current information and news Tools and external information sources Search functions Integrations

10. MINISTRY OF SOCIAL AFFAIRS AND HEALTH

11. Some views for the future To finish the integration of the Doktori system To build the extranet system To build more jobrole pages to support the management of the ministry and working in projects and working groups To enlarge the content in other areas