Presentation on theme: "Knowledge Management Marleen Steele Training Manager PennDOT."— Presentation transcript:
Knowledge Management Marleen Steele Training Manager PennDOT
Knowledge Loss at PENNDOT Attrition Memory Loss Change –Management –Organization –Environment Consultants
What is KM? Information in action Intellectual capital High-value form of information that is ready to apply to decisions and actions Getting the right information to the right person at the right time
How Is KM Developed at PennDOT Communities of Practice Site designed for the Community Infomediary People and information are connected Explicit and Tacit Knowledge are available
Our Story PennDOT has an aging workforce. How will we capture the knowledge and experience of this workforce before they leave their present positions?
Foremen – an Endangered Species As of January 2001, who is eligible for retirement: 58% of highway foremen 3s 30% of highway foremen 2s 50% of the Foremen 1
The Concept Foreman Bill Fayette County $48,000 to pave the road 18 wheeler with metal plates No permit
The Story continues Foreman Ron Driver ran the flaggers stop sign, coming into the work zone License plate, description State police issued citation
Application Stories available for the training of Foremen
Other Projects Knowledge Capture in our Research Area. Used to determine if position should be filled. A booklet based on a work done by New York on KM A Commonwealth intra-net website with KM subject.
Its Not Perfect Internet or Intranet Equipment Accessibility S-L-O-W Speeds Computer Skills Pictures slow it down Resources Keep it Simple!
Other obstacles Change in Administration Loss of over 2000 people in the last 2 years Loss of champions
Now What? Research report to help us decide what to do next? Meeting with executive staff this month. Included on our long-term planning project.
Marleen Steele Msteele@dot.state.pa.us 717.346-9510 Training Manager Bureau of Driver and Vehicle Program Services 1101 South Front St Harrisburg PA 17104