Why IPT? - Support MACs Upgrades Extension Mobility Staff
Basic Facts Over 1000 phones 8 offices in 3 time zones 2 large offices in Kansas City, MO Clustered Call Managers for redundancy and seamless operation Unity Voicemail servers networked Video Conferencing over the IP WAN with capability of all 8 offices participating simultaneously
Gotchas! OR: What I learned during my summer implementation.
Power You cant have enough –UPS systems the size of a small room You cant make it clean enough –Ground everything! You cant know enough –Hire the experts
Bandwidth You cant get enough Calculate, Calculate, Calculate Once you know what you need, buy more
Call Routing How do your offices handle incoming calls to the main number? How do your offices handle incoming calls to attorneys? 800 numbers? Nightbells? Human contact vs. ICD Follow the sun coverage (One Firm)
Voice Prompts Must match call routing Getting the right voice Matching firm culture –Ring All Extensions? –All operators are busy or let it ring
Training Use live phones What applications? How much can you cover at once? Documentation –3 X 5 Card –Trifold –Intranet