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Cost-Effective Software Deployment Ralph Brackert, Ph.D. Baseline Data Systems, Inc. CEO, CTO Law Office Accelerator Booth 617 Baseline Data Systems, Inc.

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Presentation on theme: "Cost-Effective Software Deployment Ralph Brackert, Ph.D. Baseline Data Systems, Inc. CEO, CTO Law Office Accelerator Booth 617 Baseline Data Systems, Inc."— Presentation transcript:

1 Cost-Effective Software Deployment Ralph Brackert, Ph.D. Baseline Data Systems, Inc. CEO, CTO Law Office Accelerator Booth 617 Baseline Data Systems, Inc Del Amo Blvd. Suite 245 Torrance, CA Baseline Data Systems, Inc Del Amo Blvd. Suite 245 Torrance, CA

2 Discussion Background Based on working with our customers Baseline Data Systems 12 years of developing and delivering consumer and enterprise software Over 500,000 installations Thousands of network installs

3 What is Software Deployment? Everything the customer does to get the users up and running on the software. Testing Planning Customization Distribution Data Migration Training The Big Picture

4 Software Developer Perspective Has expectations on how the customer will use the software once running. For most, how the software gets there is an afterthought. Pressure to work on the feature list check marks. The Big Picture

5 Purpose of Deploying Software The purpose of deploying software in a business is ROI in the form of: Increased Revenue Money Saved Time Saved If the software cant be quantified (explicit ROI) or rationalized (implicit ROI) to one or more of these, it should not be deployed. The Big Picture

6 Costs of Successful Software Deployment Or: How did $300 per seat turn into $1000 per seat, and over a year to roll out? Consumer vs. Consultant based software Initial purchase and maintenance fees Initial and on-going staff and service fees Training materials, time, fees Other new hardware and software, plus setup Data Migration Customization IT and end user productivity loss The Big Picture

7 Success Hinges on Software Evaluation A Conservative Approach Ensures: Satisfied Firm: Happy Partners and End Users Smooth, Quick Adoption (Migration and Training) Conformance with Existing Setup Customization ROI The End Exists Road to Successful Deployment

8 Evaluate, Dont Trial Dont waste time playing with the software. Not Trained = Frustration No one right there to help you. Get more demos. Ask more questions. Bigger Firms: Buy with Contingency Road to Successful Deployment

9 Satisfying the Firm Users: I cant wait to get it! Address Business Problems Every month we spend a lot of time doing… When I get a call, I can never find… Every day I have to… To send a package, it takes… Not Features Is there a checkbox to… Does it link to… Can I click on a button that… Write down 10 biz problems before starting. Road to Successful Deployment #1 THING TO REMEMBER IS THIS CONCEPT

10 Data Migration Avoiding the rollout that keeps on rolling! Clean up what youve got before you start. Dont be afraid to clean house. Software Developer What tools are provided? Is there an existing plan or method? What migration training/services are there? Third party assistance? (watch the $$) The Software Developer is usually the expert. Road to Successful Deployment

11 Conformance Evaluation What does it work with, or not work with? Hardware Requirements Existing Software Requirements Compatibility with Existing Software Required New Hardware and Software Security Risks (web!) Network Traffic Know the issues Use Company History as Benchmark Road to Successful Deployment

12 Customization The Money Pit Focus on Solving Business Problems Know the ROI (include maintenance) Avoid Wouldnt it be cool if… Implement what people will use What alternatives are there? Typical Customization vs. Baselines CIT and Macro Suite Road to Successful Deployment

13 Training Maximizing ROI Biggest impact is mandatory training. If your firm doesnt want to train, dont buy it. Software Developer What training materials are there? What documentation is there? Available training services? Are there third party trainers? (watch the $$) The Software Developer is usually the expert. Road to Successful Deployment

14 Knowing The End Have a well-defined end point. You know when you are done. Set user expectations. Adhere to a schedule. Maintain a budget. Measure the impact of mid-stream changes. Road to Successful Deployment

15 Distribution Requires Planning Simplify with a Written Plan Conformance Testing Phased Rollout Coordination with Other Projects Installation Data Migration Training Software Distribution

16 Conformance Testing Know the Problems Setup Typical End-User Systems Install All User Apps You Cant Test Everything Anything is Possible Software Distribution

17 Planning a Phased Rollout Integrate with Other Projects, Training, and Migration Prioritize the Rollout Small Pilot Group: representative of the entire rollout Must Haves VIPs require perfection Turn the crank! Software Distribution

18 What Impacts Distribution Choices? Every Situation is Different Influencing factors include Available IT Resources Current Firm/IT Convention System Standardization Software Developer Provisions Software Distribution

19 Standardization Locking Down or Standardizing the Environment Every firm should have some form of Standardization. Even if the standard is no standard. Less flexible for user Enables more sophisticated Distribution Methods Enforce Standardization Software Distribution

20 Installation Overview Manual Distribution Enhancements Write Scripts Using a Web Site Disk Imaging Microsoft Solutions Third Party Tools Software Distribution

21 Impact of Web-Based Solutions What is a Web-based solution anyway? Internet vs. Intranet Client support: HTML? DHTML? Scripting? Components? Security and Liability Issues Everything still applies! Solve Business Problems Software Distribution

22 Final Thoughts Common Characteristics of Successful Deployments Focus on Business Problems, Not Features (think ROI) Expect Service Costs: 33% to 66% of Enterprise ISV revenue is services. Enforce Mandatory Training Enforce Standardization Define the End Point


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