Presentation on theme: "The Network, Library Boundaries, and Systemwide Organization Lorcan Dempsey OCLC Keynote at Seek, Explore, Discover. The Midwest Chapter MLA Conference."— Presentation transcript:
The Network, Library Boundaries, and Systemwide Organization Lorcan Dempsey OCLC Keynote at Seek, Explore, Discover. The Midwest Chapter MLA Conference 2009 Columbus, OH, 5 October
what I know about medical libraries
our libraries are a product of an earlier network era
speculations about the future
The network has reconfigured whole industries … Travel News Book retail We have yet to work through what systemwide reconfiguration means for libraries …
transaction costs: why are things changing? scalar emphasis and sourcing: who does what? boundaries: where will libraries focus?
transaction costs Ronald Coase Firms exist because of ….
Transaction costs help determine the boundaries of the firm: Delineation between activities that are conducted internally and those that are transacted for externally Higher the transaction costs, more likely an activity will be internalized within the firm Firm: Manufacturing R&D Human Resources Finance Call center Supply chain Plants/grounds
a Coasian view of the academic library Universities find it useful and economical to internalize a bundle of library-related activities As the pattern of transaction costs change, so too will the boundaries of the library.
Bangor University, Wales searching has been deskilled
Boundaries University: Library Teaching Research Administration Laboratories Sports facilities Google Bangor Instititutional support for research and learning Cataloging A&I/E-journals JSTOR/Portico Resource sharing
boundaries and focus
Unbundling the corporation Harvard Business Review (1999)
Core components of a firm Customer Relationship Management Product Innovation Infrastructure Back office capacities that support day-to-day operations Routinized workflows Economies of scale important Develop new products and services and bring them to market Speed/flexibility important Attracting and building relationships with customers Service-oriented, customization Economies of scope important
Libraries Customer Relationship Management Product Innovation Infrastructure Physical space, Physical inventory, Repository Systems infrastructure Online services, etc. Acquire/develop new information resources and services to support evolving research and learning workflows Provision of study & social spaces Interpret learning and research needs Personalized research assistance Marketing and assessment Customization/personalization
infrastructure Space: Infrastructure Customer relationship Print collections: Print shared infrastructure? Licensed Systems: Local cloud The library network?
space a flashpoint Valuable Opportunity costs Social lives and learning Micro-coordination and ad hoc rendezvous Colocation with cognate units Added value activity
customer relationship management … what are the appropriate intersection points between library staff and systems, and the research and learning behaviors of students, faculty, and clinicians and how do those need to change …
some environmental issues discovery happens elsewhere community is the new content … library must build around workflow: cant expect workflows to be built around library Information abundant; attention scarce people are entry points d chudnov
customer relationship management 1. Demonstrating Value 2. Perception and Aesthetics 3. Collaboration 4. Innovation Bangor. John Wright.
a multiscalar library
repository social networking digitization mobilization copyright data curation unified discoveryescholarship SEO
We librarians are so willing to stretch ourselves thin trying to do more with less that eventually, the less really does become too little. Quote from unattrib comment on blog Anne Kenney
Individual Departmental Collaboratively sourced Hathi trust Orbis Cascade Alliance Public support … OhioLink JISC Commercial Web-scale Google Amazon Disciplinary..