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Andrea Henne September 23, 2009 For audio call Toll Free 1 - 888-886-3951 and use PIN/code 373338 Online Student Retention: What Does it Take for Students.

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Presentation on theme: "Andrea Henne September 23, 2009 For audio call Toll Free 1 - 888-886-3951 and use PIN/code 373338 Online Student Retention: What Does it Take for Students."— Presentation transcript:

1 Andrea Henne September 23, 2009 For audio call Toll Free and use PIN/code Online Student Retention: What Does it Take for Students to Go the Distance?

2 Maximize your CCC Confer window. Mute your phone (*6) if you have visitors or noise in your office. Please note phone audio may be in presenter-only mode. Ask questions over the phone when the presenter prompts. Ask questions throughout presentation via the chat window. Housekeeping

3 Adjusting your computer audio 1)To listen on your computer, adjust your speaker volume 2)If youre using a phone, click on phone headset. 3)To speak youll need a microphone or USB headset. a) First, run the audio wizard Tools/Audio/Audio Setup Wizard. b) Second, press on the mic icon when its available (release when finished speaking)

4 Saving Files & Open/close Captions 1.Save chat window with floppy disc icon 2.Open/close captioning window with CC icon

5 Emoticons and Polling 1.Raise hand and Emoticons 2.Polling options

6 To Adjust the Audio Levels Slide to adjust speaker output level

7 To Send Chat Messages Type your message and click Send or Enter on your keyboard.

8 To Turn On Closed Captioning Click to open the Closed-Captioning text window

9 To Adjust Your Video Window Increase - decrease video window size. Adjust color quality of video being viewed. Click and drag to any area on your desktop.

10 Emoticons! Let everyone know how you feel about the presentation. Click on one of the emoticons.

11 Online Student Retention: What Does it Take for Students to Go the Distance? Andrea Henne, EdD Dean, Online and Distributed Learning District Instructional Services and Planning San Diego Community College District

12 FTES Growth

13 Online Enrollments Duplicated Headcount

14 Facts at a Glance - CCCs Distance Education (DE) Retention and Success Rates Source: CCC DataMart Statewide Snapshot: Spring 2009 DE = 11% of all credit enrollments = 423,433 DE enrollments – duplicated headcounts Retention DE = 78.67% (Numerator: Number of enrollments with A,B,C,D,F,CR,NC,I*,P,NP Denominator: Number of enrollments with A,B,C,D,F,CR,NC,W,I*,P,NP,DR) Non-DE = 84.72% 6.05% difference Success Rate (Numerator: Number of enrollments with A,B,C,CR,P Denominator: Number of enrollments with A,B,C,D,F,CR,NC,W,I*,P,NP,DR) DE = 58.01% Non-DE = % difference

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18 Top Reasons for Enrolling in DE Course? California Community Colleges Distance Education Retention (W and DR in Fall 2008) Survey – February ,227 respondents from 44 CCCs My work schedule is heavy and a distance education course is more convenient. Personal circumstances (family, health, etc) made a distance education class more convenient. I had a good experience with a distance education course before. The same class on-campus was full. I travel sometimes and could not attend an on-campus class regularly.

19 Reasons at the SDCCD?

20 Top Reasons for Dropping DE Course? Preliminary Results from California Community Colleges Distance Education Retention (W and DR in Fall 2008) Survey – February ,227 respondents from 44 CCCs Top Reasons for Dropping DE Course: I had personal problems (family, health, job, childcare, etc). I could not handle the combined study plus work responsibilities. I got behind and it was hard to catch up. Directions to get started in and manage this course were poor. Interaction with the instructor was lacking.

21 Reasons at the SDCCD?

22 What Does it Take to Retain Online Students? Online Students Student Services Student Preparation Faculty Training and Support Course Design and Continuous Improvement

23 What Does it Take to Retain Online Students? Online Students Student Services Student Preparation Faculty Training and Support Course Design and Continuous Improvement

24 Essential Student Support Services Admissions Counseling/Advising Financial Aid Placement Tutoring Library

25 Essential Student Support Services Tuesday, October 6 & Thursday, October 1-2:30 EDT (2-part workshop) A case study from Rio Salado Community College will present best practices for promoting retention in an online learning environment. The session will highlight the innovative use of data to identify students who may need additional support. The use of predictive modeling analytics and how it can convert this data into action by identifying learners with the highest risk of attrition and the circumstances affecting their success will be discussed. Presenters will show how you can use this data to design a corresponding communication campaign and develop other relevant instructor strategies for retaining and reaching online students.

26 What Does it Take to Retain Online Students? Online Students Student Services Student Preparation Faculty Training and Support Course Design and Continuous Improvement

27 Student Preparation for Online Learning Success Students: Online Learning Readiness Assessment Tutorials Practice Course Orientations (online & on-campus) Netiquette guidance 24/7/365 Technical Support

28 Well-Prepared Students are More Likely to Persist Online Learning Readiness Assessment Course Information Pages Tutorials and Student Orientation

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32 Consistent Look and Feel Sample Login = newstudent/newstudent

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34 What Does it Take to Retain Online Students? Online Students Student Services Student Preparation Faculty Training and Support Course Design and Continuous Improvement

35 Faculty Training and Support Faculty: Online Faculty Mentors Blackboard Vista Training Pedagogy Training Readiness Checklists Instructional Design Support 24/7/365 Technical Support Instructional Technology Workshops Online Faculty Resource Center

36 Systematic Approach to Faculty Development Tools & Pedagogy: Orientation followed by 8-10 hours learning online as student and as designer/instructor 10+ hours of instructional design support One-to-one appointments ongoing Sharing, Collaborating, Modeling Breakfast of Champions Online Teaching Excellence Symposium

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43 Pedagogy of Online Retention Motivation Engagement Communication Sense of Achievement and Progress Support

44 CommunicationCommunication Excerpted from Chickering and Gamson Encourage contact between students and faculty. Right from the start. Develop reciprocity and cooperation among students - by creating a community of learners on the discussion board Chickering, A. W. & Gamson, Z. F. (1987). Seven principles for good practice in undergraduate education. AAHE Bulletin, pp (ERIC Document Reproduction Service No. ED282491).

45 EngagementEngagement Encourage active learning. Vary the activities. Emphasize the relevance. Ask students opinions/feedback. Experiment with online collaboration toolsblogs, wikis, VoiceThread, Google Docs, Elluminate

46 Sense of Achievement & Progress Give prompt, personalized feedback. Use rubrics to streamline grading. Recognize accomplishments.

47 MotivationMotivation Relevant Varied Interesting Challenging Encouraging

48 What Does it Take to Retain Online Students? Online Students Student Services Student Preparation Faculty Training and Support Course Design and Continuous Improvement

49 Online Teaching Proficiency Checklist Recommended Components of a Learning Module Checklist of Course Readiness Syllabus Quality Checklist Framework for Course Development /Review/Revision

50 Positive Feedback from Online Students A great English professor, who was always online whenever you needed him to be; having enough time during the week to turn in all the homework, quizzes, tests, and essays; great textbook, and the variety of resources available for the student to contact either the professor, and/or other classmates.

51 Positive Feedback from Online Students Everything, the prompt reply from the Professor, the way everything is organized. It is hard to not understand the instructions. They are very clear and easy to follow.

52 Positive Feedback from Online Students I found the online discussion group was a good replacement for class discussion. I found the online homework assignments with teacher feedback and grading gave me a chance to stand out and show I was really putting in the effort to learn the material. This hopefully made up for the unproctored testing, which was not as stressful or challenging as a test in a classroom (although for me, I believe the online testing was effective.)

53 Positive Feedback from Online Students Professor **** was extremely diligent in sending reminders for every deadline (quiz, reports, tests) as well as very responsive to any questions ed to her. She also gave advanced notice when she would not be available to log- in, giving the students ample time to look ahead and present questions before she was unavailable, i.e. weekends or gone for conferences.

54 Positive Feedback from Online Students The Instructor was amazing! The discussion boards really helped to put things into perspective.

55 Student Name

56 Student Testimonial: As a re-entry student, taking Business Communications 119 as an online class has been very beneficial. I have a full-time job and am faced with the usual challenges of any working student. Initially, I was skeptical about whether I would derive as much value from taking an online class as I would if I was in a traditional classroom setting. I am excited to report that the format has worked very well for me. Online learning affords me: a flexible schedule in which to complete coursework; the structure to needed maintain momentum; the ability to engage in conversations with fellow students via discussion boards; and, the constructive feedback and encouragement from my instructor, xxxx, via s. The experience has inspired me to seek out other online courses as I register for the next semester. I am grateful for this new avenue of learning, as it will assist in expediting my ability to transfer to a university.

57 Student Testimonial: Online learning has been an outstanding experience for me. It is fun and convenient. I am a working mother of 2 and my husband works evenings. It would be quite difficult to go to school at night. Online learning is great because I can access it anytime, any day, from anywhere. Not to mention my teacher is wonderful. She is easy to contact if I need help and she also is extremely encouraging. I used to think that it would be harder for a teacher to help the students, but I was wrong, it's not. I like that I can pace myself and do as much I can. Online learning has been greatly rewarding and I look forward to continuing my education this way.

58 6.87% Difference

59 2.93% Difference

60 6.12% Difference

61 Following Up Andrea Henne Follow me on Twitter:

62 Evaluation Survey Link Help us improve our seminars by filing out a short online evaluation survey at:

63 Thanks for Attending For upcoming desktop seminars and links to recently archived seminars, check Web site at:


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