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ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008.

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Presentation on theme: "ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008."— Presentation transcript:

1 ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008

2 Troutman Sanders LLP International law firm with 685 attorneys and 12 offices in North America, Europe and Asia Founded in 1897 Clients range from Fortune 500 companies to small businesses; non-profit organizations to individual entrepreneurs; multinational corporations to federal and state agencies Over 40 areas of legal practice

3 Requirements Forced entry and validation of client/matter numbers Accessibility to on-line services if validation software down Password management Ability to track usage of electronic subscriptions

4 Key Points of Analysis Features Security User Friendly Customer Service

5 Results Recommend OneLog Not implemented

6 Implementation Given go-ahead with one month Brief review of options Set-up, installation and training Develop instructional materials Go-live

7 Problems at Implementation Cultural change Passwords not known Perceived loss of functionality Isolated issues

8 User Experience

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11 Administrative Features License enforcement Detailed reporting Real time usage analysis Disconnect users Password expiration View unused resources Costs/time or pages viewed Administrative testing

12 Success? Forced entry & validation – recovery greater than predicted Accessibility – software down, access to resources available Password management – primarily used for trouble-shooting Tracking usage – limited use currently


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